• Contract
• Toronto, ON – Hybrid, 3 days onsite / 2 days remote
• Posted on March 27, 2026

Tri-global Solutions Group Inc.

BUSINESS ANALYST (Identity and Access Management)

**Requisition #:**R26-3472 (RQ00586)

**Location:**Hybrid (Toronto, ON)

**Engagement Type:**Contract

**Number of Resources required:**1

**Term:**2026-05-04 to 2026-11-03 with 6 month extension available (up to 12-month contract)

**Rate (CAD):**Up to $83.00 per hour / Commensurate with related experience and market competitiveness

**Hours per day:**7.00

**Security Screening:**Standard (Criminal Record Check)

**Submission Deadline/Closing Date:**March 31, 2026 (11:00 AM Eastern Time)

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Tri-global Solutions Group Inc. is seeking one (1) Business Analyst (Identity and Access Management) to join our talented Service Delivery team at City of Toronto.

WORK MODEL: The successful candidate will work a hybrid model – 3 days a week onsite at Metro Hall, 55 John St., Toronto, ON and 2 days remotely (from home). Work must be done from within Canada, due to network and data security policies. Applicants must be authorized to work in Canada to apply (e.g., Canadian Citizen, Permanent Resident, etc.).

Please review the project overview, description of services, and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

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PROJECT OVERVIEW

We require a Business Analyst with specialized expertise in digital identity, authentication, and access management to support the City of Toronto Login (CoT Login) Project.

The Business Analyst will support the modernization of the City’s login and identity management capabilities, including:

• Replacement or enhancement of authentication workflows
• Integration with enterprise identity tools
• Requirements gathering for user experience, technical IAM flows, and program‑wide login improvements
• Coordination with business units, cybersecurity, application owners, and technical teams

The BA is expected to work within an enterprise, multi‑application environment under accelerated timelines.

Division: The City of Toronto Technology Services

DESCRIPTION OF SERVICES

Requirements & Analysis

• Lead requirements gathering sessions with business, cybersecurity, IAM, and application development teams.
• Document business requirements (BRD), functional and non functional requirements, user stories, and acceptance criteria.
• Analyze authentication workflows, login use cases, identity lifecycle requirements, SSO/MFA processes, and federation patterns.
• Perform gap analysis between current login processes and desired future state architecture.

Process & Workflow Documentation

• Produce detailed current state and future state process maps, system interaction diagrams, IAM sequence diagrams, and data flow diagrams.
• Ensure requirements align with enterprise IAM standards and security policies.

Stakeholder Engagement

• Facilitate workshops, interviews, and working sessions with internal and external stakeholders.
• Translate complex IAM technical concepts into business language and vice versa.

Project Delivery Support

• Support sprint planning, backlog refinement, and participation in Agile ceremonies.
• Collaborate with QA teams to validate requirements coverage and test case completeness.
• Collaborate with UX and service designers to translate user needs from wireframes, user stories, and content design into clear business requirements for development and business teams
• Participate in solution design discussions, ensuring business needs are met.

Reporting & Documentation

• Maintain project documentation, traceability matrices, RAID logs, and weekly status reports.
• Provide clear and actionable communication to project leadership.

MANDATORY REQUIREMENTS (Candidate must meet all requirements below)

• 5+ years of Business Analyst experience in large, complex enterprise environments.
• 5+ years Demonstrated ability to gather, document, and validate business and technical requirements (BRD, FRD, NFR, user stories).
• 5+ years Experience facilitating stakeholder workshops, interviews, and requirements sessions across multidisciplinary teams.
• 5+ years Proficiency in BA toolsets such as Jira, Azure DevOps, Confluence, and process modelling tools (e.g., Visio).
• 5+ years Strong skills in process mapping, workflow modelling, and producing current-state and future-state diagrams.
• Understanding of SDLC and Agile delivery methodologies, including participation in sprints, backlog refinement, and stand-ups.

DESIRABLE REQUIREMENTS (Nice to haves)

• Experience working in or for the Public Sector

DELIVERABLES

• Business Requirements Document (BRD)
• Functional & Non-Functional Requirements Package
• Login workflow models, IAM data flows, and use-case documentation
• Current-state and future-state process models
• User stories and acceptance criteria in Jira/Azure DevOps
• Requirements Traceability Matrix (RTM)
• Weekly status reports
• RAID log updates
• Contributions to test plans and validation of requirements coverage

SKILL SET AND EVALUATION CRITERIA

• Post-secondary education in business, computer science, or a related discipline or an equivalent combination of education and experience.
• Minimum 5+ years of Business Analyst experience in large, complex enterprise environments.
• Demonstrated ability to gather, document, and validate business and technical requirements (BRD, FRD, NFR, user stories).
• Experience facilitating stakeholder workshops, interviews, and requirements sessions across multidisciplinary teams.
• Strong skills in process mapping, workflow modelling, and producing current-state and future-state diagrams.
• Ability to translate business needs into clear requirements for technical and project teams.
• Previous experience working closely with UX designers to document user needs
• Proficiency in BA toolsets such as Jira, Azure DevOps, Confluence, and process modelling tools (e.g., Visio).
• Experience supporting testing phases, including reviewing test cases, validating requirements coverage, and contributing to UAT planning.
• Understanding of SDLC and Agile delivery methodologies, including participation in sprints, backlog refinement, and stand-ups.
• Experience analyzing and documenting business processes related to digital services or customer-facing workflows.
• Ability to manage competing priorities in fast-paced project environments (including urgent backfill scenarios).
• Strong problem-solving skills with the ability to develop clear, actionable recommendations that support project objectives.

Desirable:

• Experience in digital identity / authentication BA work (based on RITM Business Analyst request context
• Experience with government or public-sector projects with multi-stakeholder governance.
• Familiarity with City of Toronto digital platforms, identity solutions, or legacy authentication systems.

NOT FOR YOU?

Check out our other opportunities at https://tri-global.com or follow us on LinkedIn. We thank all candidates in advance. Only candidates selected for an interview will be contacted.

WHY WORK WITH TRI-GLOBAL?

– Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
– Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
– Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.

To apply for this jobemail your details toapplication-intake+3472@tri-global.com