Posting Title

CLK 09R - Coordinator, Workforce Planning and Scheduling

Position Classification

Clerk R9

Union

GEU

Work Options

On-Site

Location

Burnaby, BC V3J 1N3 CA
Langley, BC V3A 8T1 CA
Multiple Locations, BC CA (Primary)

Salary Range

$51,696.47 - $58,242.54 annually

Close Date

4/3/2026

Job Type

Regular Full Time

Temporary End Date

3/1/2028

Ministry/Organization

BC Public Service -> Health

Ministry Branch / Division

Health Services Integration Division

Job Summary

The Team HealthLink BC (HLBC) bridges the gap before, between, and after in-person community services to best support the patient in the optimization of their health; and health care providers in their aim to achieve the highest clinical outcome for their patients. This organization is designed to support the citizens of British Columbia and the Yukon, both unattached and attached, by providing access to timely health information and services within the broader, complex health system. HealthLink BC is integral to delivering digital and virtual health services across British Columbia and the Yukon, enhancing patient attachment and access to high-quality, culturally safe episodic care.

The Role The Coordinator, Workforce Planning and Scheduling is responsible for planning, forecasting and analysis, scheduling and real time resource management related to services delivered by 8-1-1 within HealthLink BC. This position ensures optimal resources are in placed in order to meet established service level standards and is key to the operations ability to meet the service delivery needs of the citizens of British Columbia.

Qualifications: Education and Experience Requirements

• Experience in a contact centre or customer service driven environment.

• Experience working with workforce systems, for example, Genesys, NICE WFM, Verint, Bytebloc etc.

• Experience working with timekeeping software for example, Time & Leave, WorkBrain, Peoplesoft.

• Experience with stakeholder engagement/relationship management.

• Intermediate level experience using Microsoft programs.

Preference may be given to candidates with experience in any of the following

• Experience working within a collective agreement environment.

• Experience scheduling a 24/7 environment.

• Experience in master rotation management.

• Or applicants who identify as Indigenous (First Nations, Métis or Inuit).

For questions regarding this position, please contact marina.bondarchuk@gov.bc.ca.

About this Position: This is a temporary opportunity until March 1, 2028. This position may be extended or become permanent.
These positions can be based out of any of the locations listed above.
This position has full time on-site requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply: Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES- You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category

Administrative Services, Health Services