Guest Services Associate - Spring / Summer 2026
Top Benefits
About the role
Experience Canada’s warmest welcome in Osoyoos, BC! Watermark Beach Resort is an upscale resort with a casual atmosphere. Our goal is to exceed the expectations of our guests and colleagues and to provide genuine, caring service. Our associates are active both at work and within the community.
Perks
•Company events •Free on-site parking • Employee, Friends & Family rates •Restaurant discounts
Guest Service Associates are the primary greeter and information hub for guests and visitors. They are responsible for welcoming visitors, managing check-ins/outs, handling reservations, answering inquiries, resolving complaints, processing payments, and coordinating with other staff (housekeeping, maintenance) to ensure a smooth, comfortable, and positive guest experience from arrival to departure.
Key Responsibilities
- Guest Services: Greet guests warmly, check-in/out, issue keys, provide info on amenities/local attractions, handle requests (transport, dining).
- Administrative Tasks: Manage phone calls, emails, guest records, bookings, and sometimes mail/deliveries.
- Financial Transactions: Process payments (cash, card), balance cash drawers, post charges to guest accounts.
- Problem Resolution: Address guest issues and complaints calmly and effectively, escalating complex problems to management.
- Coordination: Communicate with housekeeping, maintenance, and other departments to meet guest needs.
- Lobby Management: Maintain a clean, organized, and welcoming reception area.
Essential Skills
- Excellent customer service & communication.
- Professional and friendly demeanor.
- Ability to multitask in a fast-paced environment.
- Problem-solving and conflict resolution.
- Proficiency with booking systems and basic office software.
About Watermark Beach Resort
GETAWAY, RUNAWAY, ESCAPE
Discover the South Okanagan "good life" at the Okanagan resort that defines easy living, where attention to detail and personal service is as unmatched and unique as the experience and amenities available at Watermark.
Immerse yourself in the spectacular amenities that will quench your thirst for healthy self-indulgence. Taste the sun, earth and water of the region in the flavour-soaked food and wine offered at our gorgeous Wine Bar and Patio, surrounded by warm wood and soft greens. Or sit on our poolside patio listening to the sounds of the birds, the lake and the large swimming pool and waterslides. Drop by our destination spa for a simple pleasure, like a cool rock massage against your skin to combat the heat of the day. Gently lower yourself into the warm embrace of one of our hot tubs, large swimming pool or the cool refreshing splendour of Canada's warmest lake, Osoyoos Lake, right in front of the hotel. Whatever your desire, Watermark Beach Resort will help you find your oasis.
Your Wedding, Your Way. Celebrate your wedding in paradise at Watermark Beach Resort. Experience the pleasure and romance of your perfectly planned beach wedding.
Own Your Oasis! Explore the incredible opportunities available and enjoy the amazing Watermark experience whenever you desire, creating a lifetime of memories.
Guest Services Associate - Spring / Summer 2026
Top Benefits
About the role
Experience Canada’s warmest welcome in Osoyoos, BC! Watermark Beach Resort is an upscale resort with a casual atmosphere. Our goal is to exceed the expectations of our guests and colleagues and to provide genuine, caring service. Our associates are active both at work and within the community.
Perks
•Company events •Free on-site parking • Employee, Friends & Family rates •Restaurant discounts
Guest Service Associates are the primary greeter and information hub for guests and visitors. They are responsible for welcoming visitors, managing check-ins/outs, handling reservations, answering inquiries, resolving complaints, processing payments, and coordinating with other staff (housekeeping, maintenance) to ensure a smooth, comfortable, and positive guest experience from arrival to departure.
Key Responsibilities
- Guest Services: Greet guests warmly, check-in/out, issue keys, provide info on amenities/local attractions, handle requests (transport, dining).
- Administrative Tasks: Manage phone calls, emails, guest records, bookings, and sometimes mail/deliveries.
- Financial Transactions: Process payments (cash, card), balance cash drawers, post charges to guest accounts.
- Problem Resolution: Address guest issues and complaints calmly and effectively, escalating complex problems to management.
- Coordination: Communicate with housekeeping, maintenance, and other departments to meet guest needs.
- Lobby Management: Maintain a clean, organized, and welcoming reception area.
Essential Skills
- Excellent customer service & communication.
- Professional and friendly demeanor.
- Ability to multitask in a fast-paced environment.
- Problem-solving and conflict resolution.
- Proficiency with booking systems and basic office software.
About Watermark Beach Resort
GETAWAY, RUNAWAY, ESCAPE
Discover the South Okanagan "good life" at the Okanagan resort that defines easy living, where attention to detail and personal service is as unmatched and unique as the experience and amenities available at Watermark.
Immerse yourself in the spectacular amenities that will quench your thirst for healthy self-indulgence. Taste the sun, earth and water of the region in the flavour-soaked food and wine offered at our gorgeous Wine Bar and Patio, surrounded by warm wood and soft greens. Or sit on our poolside patio listening to the sounds of the birds, the lake and the large swimming pool and waterslides. Drop by our destination spa for a simple pleasure, like a cool rock massage against your skin to combat the heat of the day. Gently lower yourself into the warm embrace of one of our hot tubs, large swimming pool or the cool refreshing splendour of Canada's warmest lake, Osoyoos Lake, right in front of the hotel. Whatever your desire, Watermark Beach Resort will help you find your oasis.
Your Wedding, Your Way. Celebrate your wedding in paradise at Watermark Beach Resort. Experience the pleasure and romance of your perfectly planned beach wedding.
Own Your Oasis! Explore the incredible opportunities available and enjoy the amazing Watermark experience whenever you desire, creating a lifetime of memories.