At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About The Position This role supports the North America Client Services team by handling a variety of responsibilities, including daily operations, managing interdivisional and small client accounts, onboarding new clients, and assisting with client appreciation events and business development activities. The goal is to ensure clients receive accurate, efficient service while upholding a high professional standard both internally and externally.

Specific Responsibilities

• Provide day-to-day support to the regional Client Services teams, including CPT creation and checking, quote generation and review, data file extraction, and completion of vendor forms.
• Manage all interdivisional client relationships and quotes, including those from ALSE, ALS Metallurgy, and other international ALS divisions submitting work to the Vancouver lab.
• Deliver high-quality client service to both external clients and global ALS branches by providing accurate information on analytical methods, quality control processes, and turnaround times.
• Support client onboarding to ensure a smooth and professional transition to ALS services.
• Monitor and manage the regional Client Services inbox, responding promptly to client inquiries and requests.
• Maintain and update client contact information in the GEMS system.
• Assist with planning and attending local trade shows, including registration, booth setup, and logistical support.
• Support regional client appreciation events, including invitation management and event setup.
• Contribute to business development activities by organizing promotional materials, assisting with event logistics, coordinating travel arrangements, and managing registrations.
• Coordinate and manage client sample returns from multiple laboratories, as needed.
• Distribute failed reports to global stakeholders in a timely and organized manner.
• Prepare turnaround time (TAT) reports for top-tier clients, as required.
• Respond to client phone calls on the Client Services phone line, providing accurate and helpful information.
• Keep internal departments and Account Managers informed of client updates, special instructions, and inquiries.
• Adhere to all ALS health and safety policies and procedures and comply with established safety regulations.
• Perform other duties as assigned by the manager.
• Required Knowledge, Skills & Abilities:
• Strong customer service focus with excellent organizational and interpersonal skills;
• Professional demeanour with the ability to interact effectively with clients and colleagues;
• Excellent verbal and written communication skills in English;
• High attention to detail with a strong commitment to quality and safety;
• Ability to multitask and perform under pressure in a fast-paced environment;
• Proficiency in Microsoft Office applications, particularly Word and Excel (intermediate level);
• Strong problem-solving abilities and sound judgment in handling time-sensitive and escalated issues;
• Ability to work independently with minimal supervision as well as collaboratively within a team;
• Demonstrates integrity, creativity and adaptability in daily tasks.

Required Qualifications

• Recognized Degree or Technical Diploma in Geological or Chemical Sciences or a related field;
• Knowledge of the periodic table of elements is essential;
• Previous experience in mineral exploration, a laboratory environment, or a related service industry is preferred;
• Prior experience in a customer service role is required.

Physical Demands

• Ability to sit at a desk and perform general office duties, including routine administrative tasks
• Ability to work at a computer for extended periods (up to 8 hours per day)
• Ability to communicate effectively via telephone and email without assistance

Our Benefits Include

• An estimated hourly pay of $31.85 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.