Program Service Specialist, Transfer Services
About the role
Are you ready to reach new heights and take your nursing career to the next level? Utilize your leadership, organization and problem-solving skills as a Program/Service Specialist, Transfer Services for the Access, Flow & Transfer Services department.
The Program/Service Specialist, Transfer Services is responsible for researching, developing, implementing, and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments, as it relates to patient transfers. The incumbent provides oversight and facilitates quality improvement in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians, staff, BC Emergency Health Services (BCEHS), and the Ministry of Health (MOH), working towards system-wide improvements for patient transportation services.
The Program/Service Specialist, Transfer Services serves as the liaison and change agent for clinical care areas, departments, and units, continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes, and use of electronic medical records (EMR) and other clinical IT tools. They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical leaders and end-users. As a Data Steward, "sees the big picture" and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage.
In collaboration with site/departmental leadership, the Specialist is responsible to lead the coordination, implementation, and completion of Transfer projects or initiatives. Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes. Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.
The Program/Service Specialist, Transfer Services is a member of a multi-disciplinary NH Patient Transfer and Flow Team under the Access, Flow and Transfer Services Program, working in daily collaboration with the NH Cardiac Triage Coordinator, Patient Transfer Leads, and NH Clinical Transfer Nurses.
Starting salary will be approximately from $88,990 to $111,237 and will be based on education, training, experience, and salaries of similar positions.
About Northern Health
Northern Health is the key provider of public health care in Melbourne's northern region.
Established in July 2000, Northern Health provides quality health care services to the expanding communities in Melbourne's northern suburbs. In one of Melbourne's busiest growth corridors, Northern Health offers the community health care services where they are needed - close to where people live.
Northern Health is made up of four campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre.
Our campuses work together to provide a unique mix of services including medical, surgical, emergency, intensive and coronary care, paediatrics, women's and maternal health, mental health, aged care, palliative care, and rehabilitation programs.
These services are provided through inpatient, ambulatory and community-based programs.
Northern Health's programs and services are split into two different streams - acute and sub-acute. This structure is designed to assist services to be integrated across our campuses and ensure that patients have access to the best healthcare within the most efficient time frame.
Program Service Specialist, Transfer Services
About the role
Are you ready to reach new heights and take your nursing career to the next level? Utilize your leadership, organization and problem-solving skills as a Program/Service Specialist, Transfer Services for the Access, Flow & Transfer Services department.
The Program/Service Specialist, Transfer Services is responsible for researching, developing, implementing, and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments, as it relates to patient transfers. The incumbent provides oversight and facilitates quality improvement in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians, staff, BC Emergency Health Services (BCEHS), and the Ministry of Health (MOH), working towards system-wide improvements for patient transportation services.
The Program/Service Specialist, Transfer Services serves as the liaison and change agent for clinical care areas, departments, and units, continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes, and use of electronic medical records (EMR) and other clinical IT tools. They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical leaders and end-users. As a Data Steward, "sees the big picture" and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage.
In collaboration with site/departmental leadership, the Specialist is responsible to lead the coordination, implementation, and completion of Transfer projects or initiatives. Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes. Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.
The Program/Service Specialist, Transfer Services is a member of a multi-disciplinary NH Patient Transfer and Flow Team under the Access, Flow and Transfer Services Program, working in daily collaboration with the NH Cardiac Triage Coordinator, Patient Transfer Leads, and NH Clinical Transfer Nurses.
Starting salary will be approximately from $88,990 to $111,237 and will be based on education, training, experience, and salaries of similar positions.
About Northern Health
Northern Health is the key provider of public health care in Melbourne's northern region.
Established in July 2000, Northern Health provides quality health care services to the expanding communities in Melbourne's northern suburbs. In one of Melbourne's busiest growth corridors, Northern Health offers the community health care services where they are needed - close to where people live.
Northern Health is made up of four campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre.
Our campuses work together to provide a unique mix of services including medical, surgical, emergency, intensive and coronary care, paediatrics, women's and maternal health, mental health, aged care, palliative care, and rehabilitation programs.
These services are provided through inpatient, ambulatory and community-based programs.
Northern Health's programs and services are split into two different streams - acute and sub-acute. This structure is designed to assist services to be integrated across our campuses and ensure that patients have access to the best healthcare within the most efficient time frame.