The BC Nurses’ Union (BCNU) is a strong, dynamic voice for nurses and nursing in British Columbia, representing more than 50,000 members. BCNU provides collective agreement negotiation and support to its members, as well as professional and advocacy services in the field of research, clinical practice, leadership and education. As the voice of the nursing profession in the province, we advocate for nurses and patients to ensure safe, quality, public health care for all. Job Title: IT Support Technician Temporary Full-Time Reporting to: IT Manager Posting #: MOVEUP-018-26 Category: 6 ($41.86 hourly / $76,185.20 annually) Starting: August 2026 Posting Period: July 8 to 14, 2026 Position Overview This position is responsible for the ongoing maintenance and security of the centralized and multi-station network system of the BCNU offices. Key Responsibilities Troubleshoots problems related to computer hardware, software and network infrastructure Use initiative to predict, prevent and troubleshoot issues related to technology systems. Provide ongoing support and maintenance of all computer systems Configure and install software and hardware systems for over 530 users who we provide hardware & software Assist with design, implementation, training and ongoing support for all software systems (incl. MS Office and LOB applications). Perform ongoing maintenance of essential system infrastructure, including antivirus, network, email and system security. Works as part of the technology team to provide support for a variety of technology systems, including but not limited to email, phones, mobile access, document management and membership database. Communication with management on technology issues; ensuring systems perform as expected. Maintain up-to-date knowledge of new software and applications, assessing computing needs and researching technologies to meet them. Work with users to assess their computing needs and assist by researching technologies to meet those needs Research hardware & software solutions as required. Write simple user manuals and instruction sheets. Prepare and deliver technology training courses for staff and elected officers if required. Explore integration offerings to maximize interoperability between diverse systems, including API, database and reporting capabilities. May be assigned work from other departments as required. Performs other related duties as required. Required Knowledge, Skills, and Abilities The successful applicant must have: Advanced knowledge of computer operations, encompassing hardware, operating system and other software. Intermediate knowledge of network troubleshooting (Wireshark, putty and other utilities) Intermediate knowledge of web and mobile technologies, including but not limited to HTML, CSS, and Javascript. Strong software skills using Microsoft Windows and the Office suite. Experience with cloud solutions, including Office 365. Experience with Zoom and Box is an asset. Ability to exercise independent judgment while still working in a team-oriented, collaborative environment. Ability to communicate effectively both verbally and in writing. Ability to organize, manage time, and prioritize in a high-pressure environment. Good analytical and problem-solving abilities. Keen attention to detail. Strong customer service orientation. Education, Training, and Experience Completion certificate from a recognized institution in Computer Systems, with ongoing upgrading and training, plus four years of work-related experience in an IT role. Microsoft and other certificate is an asset. Or an equivalent combination of training and experience. Why work at BCNU? BCNU speaks up and speaks out for safe, quality, public health care. We pride ourselves in providing protection, representation, and services to all members and in supporting our employees. Our organizational values are rooted in respect, integrity, and collaboration, guiding us in building a workplace culture where everyone feels they can bring their authentic selves to work. We recognize and prioritize cultural and psychological health and safety. As part of our dedication to equity and justice, we honour the Truth and Reconciliation Commission's calls to action and are actively engaged in advancing Indigenous-focused initiatives. We offer an inclusive workplace with a comprehensive range of benefits and resources to promote well-being, career growth and work-life balance. This includes but is not limited to: Competitive compensation Hybrid work environment Education and professional development opportunities If you are seeking an opportunity to join a passionate and committed team, we’d like to hear from you! Please also reach out to us at talentacquisition@bcnu.org to let us know of any accommodations you require through our application and selection process.