Customer Experience - Team Lead
Top Benefits
About the role
At TTI, people come for the opportunity and stay for the culture!
Job Description:
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
Location: North York, ON
Position Description
We are seeking a dynamic individual that is looking to lead a team of Customer Experience representatives and elevate the level our service we give to our customers.
As a Customer Experience Team Lead, you must possess passion, initiative and drive combined with visionary leadership skills. This position requires the ability to build customer centric relationships while communicating TTI's commitment to excellence. You must possess a Team First attitude, interacting with your peers positively to bring the best out of them and yourself. Your passion for knowledge, both product and business will help you lead your team to the required objectives.
You will be responsible for leading the team and offering guidance to ensure all aspects of customer service are up to date. The ability to prioritize and get "the job done" while managing the impact versus activity equation is vital.
A successful candidate will be an outstanding communicator, both internally and externally; you will consistently bring suggestions and solutions to the table, with the focus on continuous improvement. You will also have a high level of organization, enthusiasm, be a team player and be driven to win.
What You Will Do:
- Ensure CX team meets objectives as set out daily, weekly, monthly, and annually.
- Complete, monitor and analyze the CX team performance reports daily, weekly, monthly, and annually to track the team performance.
- Quality Assurance understanding, completion of quality score cards
- Provide support to the sales, marketing, pricing, logistics, and other internal team.
- Continually seek out ways to improve customer satisfaction.
- Effectively communicate with internal and external customers
- Liaise with the DC to ensure that customer's requests for shipments are met.
- Professionally always represent TTI.
- Develop and arrange Product and Systems Knowledge for the team.
Who You Are:
- A strong multi-tasker that can prioritize tasks to meet business objectives deadlines in a dynamic and fast-paced work environment.
- An individual driven by results and who shows continuous improvement with a strong attention to detail.
- Someone driven by results with a continuous improvement mentality.
- Someone with a passion for excellence and executes task with the highest degree of integrity and accountability.
- Someone who is collaborative with distributor partners and our team and has excellent verbal and written communication, influencing skills.
- Someone who takes the initiative to solve a challenge with solid analytical and problem-solving skills as well as optimizing resources to hit objectives.
What You Have Done:
- Undergraduate degree or college diploma
- Customer Experience and Supervisory experience
- Must be proficient in computer skills and Microsoft Office applications
- Strong organizational skills
- Presentation skills
- Professional telephone manner
- Read, write, and speak fluent English
- Bilingual is an advantage
What You Will Benefit From:
- Extensive health benefits, including vision and dental care
- Retirement Savings Plan with Employer Matching Contributions
- Competitive Base Salary
- Paid time off and employee discount programs
- Annual $500 Wellness Program allowance
Visit our:
Company Website
,
and
today
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
About Techtronic Industries Canada Inc.
Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology. As a pioneer in Power Tools, Outdoor Power Equipment, Floorcare and Cleaning Products, TTI serves professional, industrial, Do It Yourself (DIY), and consumer markets worldwide. With more than 50,000 employees globally, the company’s relentless focus on innovation and strategic growth has established its leading position in the industries it serves.
MILWAUKEE is at the forefront of TTI’s professional tool portfolio. With global research and development headquartered in Brookfield, Wisconsin, the historic MILWAUKEE brand is renowned for driving innovation, safety, and jobsite productivity worldwide. The RYOBI brand, headquartered in Greenville, South Carolina, remains the top choice for DIYers and continues to set the standard in DIY tool innovation. TTI’s diverse brand portfolio also includes trusted brands like AEG, EMPIRE, HOMELITE, and leading floorcare names HOOVER, ORECK, VAX, and DIRT DEVIL (based in Charlotte, North Carolina).
TTI’s international recognition and renowned brand portfolio are supported by a strong ownership structure that underscores the company’s global reach and stability. The Pudwill family remains the company’s largest shareholder, with the remaining ownership held largely by institutional investors at North American and European-owned firms. TTI is publicly traded on the Hong Kong Stock Exchange and is a constituent stock of the Hang Seng Index, operating globally with a strong commitment to environmental, social, and corporate governance standards.
Customer Experience - Team Lead
Top Benefits
About the role
At TTI, people come for the opportunity and stay for the culture!
Job Description:
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
Location: North York, ON
Position Description
We are seeking a dynamic individual that is looking to lead a team of Customer Experience representatives and elevate the level our service we give to our customers.
As a Customer Experience Team Lead, you must possess passion, initiative and drive combined with visionary leadership skills. This position requires the ability to build customer centric relationships while communicating TTI's commitment to excellence. You must possess a Team First attitude, interacting with your peers positively to bring the best out of them and yourself. Your passion for knowledge, both product and business will help you lead your team to the required objectives.
You will be responsible for leading the team and offering guidance to ensure all aspects of customer service are up to date. The ability to prioritize and get "the job done" while managing the impact versus activity equation is vital.
A successful candidate will be an outstanding communicator, both internally and externally; you will consistently bring suggestions and solutions to the table, with the focus on continuous improvement. You will also have a high level of organization, enthusiasm, be a team player and be driven to win.
What You Will Do:
- Ensure CX team meets objectives as set out daily, weekly, monthly, and annually.
- Complete, monitor and analyze the CX team performance reports daily, weekly, monthly, and annually to track the team performance.
- Quality Assurance understanding, completion of quality score cards
- Provide support to the sales, marketing, pricing, logistics, and other internal team.
- Continually seek out ways to improve customer satisfaction.
- Effectively communicate with internal and external customers
- Liaise with the DC to ensure that customer's requests for shipments are met.
- Professionally always represent TTI.
- Develop and arrange Product and Systems Knowledge for the team.
Who You Are:
- A strong multi-tasker that can prioritize tasks to meet business objectives deadlines in a dynamic and fast-paced work environment.
- An individual driven by results and who shows continuous improvement with a strong attention to detail.
- Someone driven by results with a continuous improvement mentality.
- Someone with a passion for excellence and executes task with the highest degree of integrity and accountability.
- Someone who is collaborative with distributor partners and our team and has excellent verbal and written communication, influencing skills.
- Someone who takes the initiative to solve a challenge with solid analytical and problem-solving skills as well as optimizing resources to hit objectives.
What You Have Done:
- Undergraduate degree or college diploma
- Customer Experience and Supervisory experience
- Must be proficient in computer skills and Microsoft Office applications
- Strong organizational skills
- Presentation skills
- Professional telephone manner
- Read, write, and speak fluent English
- Bilingual is an advantage
What You Will Benefit From:
- Extensive health benefits, including vision and dental care
- Retirement Savings Plan with Employer Matching Contributions
- Competitive Base Salary
- Paid time off and employee discount programs
- Annual $500 Wellness Program allowance
Visit our:
Company Website
,
and
today
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
About Techtronic Industries Canada Inc.
Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology. As a pioneer in Power Tools, Outdoor Power Equipment, Floorcare and Cleaning Products, TTI serves professional, industrial, Do It Yourself (DIY), and consumer markets worldwide. With more than 50,000 employees globally, the company’s relentless focus on innovation and strategic growth has established its leading position in the industries it serves.
MILWAUKEE is at the forefront of TTI’s professional tool portfolio. With global research and development headquartered in Brookfield, Wisconsin, the historic MILWAUKEE brand is renowned for driving innovation, safety, and jobsite productivity worldwide. The RYOBI brand, headquartered in Greenville, South Carolina, remains the top choice for DIYers and continues to set the standard in DIY tool innovation. TTI’s diverse brand portfolio also includes trusted brands like AEG, EMPIRE, HOMELITE, and leading floorcare names HOOVER, ORECK, VAX, and DIRT DEVIL (based in Charlotte, North Carolina).
TTI’s international recognition and renowned brand portfolio are supported by a strong ownership structure that underscores the company’s global reach and stability. The Pudwill family remains the company’s largest shareholder, with the remaining ownership held largely by institutional investors at North American and European-owned firms. TTI is publicly traded on the Hong Kong Stock Exchange and is a constituent stock of the Hang Seng Index, operating globally with a strong commitment to environmental, social, and corporate governance standards.