About the role
130 Anderson Street, Ottawa, Ontario, Canada, K1R 6T7
full-time . October 15, 2025
Description
The purpose of the Fulfillment Associate role is to ensure all required tasks in the fulfillment and shipping process are completed in a timely manner, to Bridgehead’s service and quality standards, and while maintaining a clean and safe work environment.
PRIMARY RESPONSIBILITIES
- Demonstrate Bridgehead’s core values of Caring, Mastery, Discovery, Communication and Integrity
- Creates an inclusive culture, where people from diverse backgrounds are respected and valued
- Supports the sharing of new ideas and is committed to lifelong learning
CUSTOMER SERVICE
- Greet and interact with all team members, vendors, customers in a professional and friendly manner
- Able to work well under pressure and maintain a calm and professional demeanor at all times
- Provide customers with immediate service whether in person or via telephone
- Ensure customers and team members are safe at all times
- Adhere to company’s dress code
- Respond to all questions, orders and concerns in a professional and friendly manner
GENERAL DUTIES
- Carry out all tasks required to process orders through various channels, which includes Business to Consumer (B2C) and Business to Business (B2B)
- Pack products according to customer orders
- Bag and seal roasted coffee into packages
- Review, select, and safely pack items for delivery using order forms, inventory and labelling systems.
- Monitor inventory to ensure sufficient stock levels, which includes managing and tallying of coffee inventory & retail products on a daily and monthly basis
- Assist with the ordering of day-to-day supplies needed;
- Receive, stock, and organize products at the roastery
- Keep the packing line and production area tidy and organized by following daily and weekly checklists
- Carry out all other reasonable duties assigned by the company
- Contribute positively to the team; communicate effectively with other employees.
- Assist with the maintenance of roasting equipment.
- Other duties as assigned.
POLICIES AND STANDARD OPERATING PROCEDURES:
- Responsible for complying with all Bridgehead policies for:
- Proper product preparation
- Careful handling of products
- Correctly label product
- Controlling shrink (internal and external)
- Ensure they follow the Organic certification protocol
HEALTH AND FOOD SAFETY STANDARDS
- Responsible for complying with all Bridgehead policies and standard operating procedures:
- Follow food safety standards
- Follow health and workplace safety standards
- Clean equipment and appropriate work stations
QUALIFICATIONS AND EXPERIENCE
- Completion of secondary education is required
- Possession of a valid G-Class provincial driver’s license is considered an asset
- Possession of a valid Forklift License is considered an asset
- Familiarity of iOS systems is considered an asset
- Previous experience in a food production facility, packing line, or repetitive work environment is considered an asset.
COMPETENCIES
- Committed to Exceptional Quality - Understands and is actively involved in delivering quality products / services and recognizes when something is not up to par; Shows concern for quality, accuracy, and completeness of work activities; Notices opportunities to improve quality and takes action to do so.
- Attention to Detail - focusing on the details at hand; recognizing and fixing errors or discrepancies throughout the packaging and fulfillment process;
- Self-Managed - Ability to work autonomously and prioritize work
- Teamwork + Collaboration - Cooperates with other team members to achieve personal, team, and company goals; If managing others, has the ability to demonstrate interest, skill, and success in getting people to work together.
WORKING CONDITIONS
- Work is performed in a warehouse environmentally with exposure to a motorized equipment is operated
- Prolonged periods of sitting and standing are required on a daily basis
- Requirement to occasionally assist with lifting bins full of roasted beans
- Requirement to occasionally assist with lifting coffee bags
- The noise level in the work environment is loud and will require proper ear protection to be worn.
About the role
130 Anderson Street, Ottawa, Ontario, Canada, K1R 6T7
full-time . October 15, 2025
Description
The purpose of the Fulfillment Associate role is to ensure all required tasks in the fulfillment and shipping process are completed in a timely manner, to Bridgehead’s service and quality standards, and while maintaining a clean and safe work environment.
PRIMARY RESPONSIBILITIES
- Demonstrate Bridgehead’s core values of Caring, Mastery, Discovery, Communication and Integrity
- Creates an inclusive culture, where people from diverse backgrounds are respected and valued
- Supports the sharing of new ideas and is committed to lifelong learning
CUSTOMER SERVICE
- Greet and interact with all team members, vendors, customers in a professional and friendly manner
- Able to work well under pressure and maintain a calm and professional demeanor at all times
- Provide customers with immediate service whether in person or via telephone
- Ensure customers and team members are safe at all times
- Adhere to company’s dress code
- Respond to all questions, orders and concerns in a professional and friendly manner
GENERAL DUTIES
- Carry out all tasks required to process orders through various channels, which includes Business to Consumer (B2C) and Business to Business (B2B)
- Pack products according to customer orders
- Bag and seal roasted coffee into packages
- Review, select, and safely pack items for delivery using order forms, inventory and labelling systems.
- Monitor inventory to ensure sufficient stock levels, which includes managing and tallying of coffee inventory & retail products on a daily and monthly basis
- Assist with the ordering of day-to-day supplies needed;
- Receive, stock, and organize products at the roastery
- Keep the packing line and production area tidy and organized by following daily and weekly checklists
- Carry out all other reasonable duties assigned by the company
- Contribute positively to the team; communicate effectively with other employees.
- Assist with the maintenance of roasting equipment.
- Other duties as assigned.
POLICIES AND STANDARD OPERATING PROCEDURES:
- Responsible for complying with all Bridgehead policies for:
- Proper product preparation
- Careful handling of products
- Correctly label product
- Controlling shrink (internal and external)
- Ensure they follow the Organic certification protocol
HEALTH AND FOOD SAFETY STANDARDS
- Responsible for complying with all Bridgehead policies and standard operating procedures:
- Follow food safety standards
- Follow health and workplace safety standards
- Clean equipment and appropriate work stations
QUALIFICATIONS AND EXPERIENCE
- Completion of secondary education is required
- Possession of a valid G-Class provincial driver’s license is considered an asset
- Possession of a valid Forklift License is considered an asset
- Familiarity of iOS systems is considered an asset
- Previous experience in a food production facility, packing line, or repetitive work environment is considered an asset.
COMPETENCIES
- Committed to Exceptional Quality - Understands and is actively involved in delivering quality products / services and recognizes when something is not up to par; Shows concern for quality, accuracy, and completeness of work activities; Notices opportunities to improve quality and takes action to do so.
- Attention to Detail - focusing on the details at hand; recognizing and fixing errors or discrepancies throughout the packaging and fulfillment process;
- Self-Managed - Ability to work autonomously and prioritize work
- Teamwork + Collaboration - Cooperates with other team members to achieve personal, team, and company goals; If managing others, has the ability to demonstrate interest, skill, and success in getting people to work together.
WORKING CONDITIONS
- Work is performed in a warehouse environmentally with exposure to a motorized equipment is operated
- Prolonged periods of sitting and standing are required on a daily basis
- Requirement to occasionally assist with lifting bins full of roasted beans
- Requirement to occasionally assist with lifting coffee bags
- The noise level in the work environment is loud and will require proper ear protection to be worn.