BCLC exists to generate win-wins for the greater good. For our people, our players, our communities, our industry, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

This is a hybrid role, based out of Chances Casino, Castlegar, and remote when not scheduled in the casino.

The successful candidate will need to be available for shifts from 7am to midnight, year round including statutory holidays.

This is a Permanent, Full Time opportunity

Expected Salary Range: $62,081.00 - $77,600.00 - $96,999.00

Our typical hiring range will be +/- 5% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

The Company For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

The team Joining the Player Health team at BCLC means you will be part of a group of specialists supporting one of BCLC’s core ambitions: our players will demonstrate safer gambling behaviours. We’re delivering a higher standard of care and support by offering innovative programs that encourage healthy play and improve the safety of our products, environments, and service for our players.

The role GameSense is the award-winning player health program created in 2009 as a player-first approach to safer gambling. The program aims to reach every player by promoting positive play behaviors, providing details on key gambling concepts, and offering valuable support education. We want our players to understand more about the games they are playing and the risks that come with playing to ensure gambling stays fun.

As a GameSense Advisor, you will be our player health support team at the heart of it all, engaging, educating and supporting players in our casinos on various shifts aligned with casino traffic. This role works closely with casino staff, casino security, as well as with of our players, regardless of where they are on their safer play journey. Reporting to the Regional Team Leader, Player Health, you will be a role model for safer play and live our brand in every way, including wearing BCLC branded clothing while on the job to ensure you’re identifiable on the casino floor.

What You Will Accomplish

• Deliver educational programming in a way that engages and entertains our players, allowing them to connect with and retain new concepts while having fun
• Respond to inquiries from players seeking information about GameSense and Game Break programs and tools, problem gambling and related help resources
• Provide tailored, empathetic, non-judgemental support to individuals affected by problem gambling and provide resources, up to and including confidential referrals to problem gambling services such as counselling
• Build effective working relationships with gaming service providers, security personnel, internal BCLC staff and the province’s problem gambling prevention and counselling service providers
• Deliver training to casino staff on GameSense, Game Break and Appropriate Response Training programs
• Inputs data accurately regarding interactions with players
• Maintains a visually appealing information center with appropriate supplies

Qualifications And Skills

• Degree, Certificate or Diploma in Social Sciences, Health Promotion, Education or related discipline
• 2 to 3 year’s experience in education, customer relations, human services or communications
• An equivalent combination of education and/or experience may be considered.
• Working knowledge of principles, concepts, practices, and techniques in the areas of customer service, communications, and education
• Familiarity of the gaming industry, safer gambling practices and problem gambling would be a benefit
• Excellent communication and interpersonal skills to engage with individuals from diverse backgrounds and varying levels of vulnerability
• Demonstrated ability to identify and respond to urgent or critical situations
• Strong understanding of and commitment to concepts of prevention and awareness
• Strong understanding of cultural and linguistic sensitivities
• Demonstrated ability to build strong and trusting relationships with managers, colleagues and community/business partners
• Continuous learning mindset to stay updated on emerging trends, research, and best practices in responsible gambling
• Strong interpersonal, conflict resolution, problem solving, written and verbal communication skills;
• Exceptional time management skills;
• Possess initiative and responds on a proactive basis, anticipating needs of customers;
• Strong ability to maintain confidentiality; possesses diplomacy and tact;
• Strong ability to record and manage relevant data using computer programs;
• Solid knowledge of MS Office Suite, database entry and internet;

What Will Make You Successful

• You will be proficient at providing outstanding customer service in a fast paced environment
• You will communicate effectively and build relationships with players of all backgrounds by reading and communicating to their place in their player health journey while maintaining confidentiality, diplomacy & tact
• You have a demonstrated ability to identify and respond to urgent or critical situations and have excellent conflict management skills
• You will stay updated on emerging trends, research and best practices in safer gambling and attend regular training provided to you to update your knowledge

It would be awesome if you also had

• Fluency in a second language in addition to English and experience serving those of diverse backgrounds, cultural and linguistic sensitivities
• Experience with working in an environment with distractions
• Ability to work in-person at the GameSense Information Centre. Shifts are scheduled to best serve our players, and can vary from 7:00am to midnight, 7-days per week

What’s In It For You

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com .

All candidates must be at least 19 years of age and legally eligible to work in Canada