Technology Manager

Closing Date: Until successful candidate is found

Good Samaritan ,Corporate Office
,8861 75 Street, Edmonton, AB

The world could use more good samaritans. If you are interested in a diverse and rewarding career within a dynamic organization, then choose a career where people matter; where you are valued, appreciated for your hard work, and supported. Join a team that empowers you to live up to your potential so that you can feel part of something bigger and make a difference in the lives of others.

The Opportunity

Employment Type:

Permanent Full Time 1 FTE

Hours of Work:

0800-4:00pm

Wages:

$74,248.41-$103,141.76

Reporting to the Director of IMTP and Technology, the Technology Manager will lead and manage the IT department.

Education

• Undergraduate degree in Computer science or Information Systems plus 10 years’ progressive experience with 4 years’ managerial experience.
• A combination of the following certifications is considered an asset:
  • ITIL certification
  • PMP certification
  • COBIT certification
  • CISSP certification
  • Architectural certification

Qualifications

• 5 + years managing an IT department with progressive experience preferred
• 5 years managing customer and vendor relationships.
• Business acumen
• 5 + years experience with:
  • Communication systems
    • Nurse call systems
    • Phone solutions
    • Wireless communications (eg: Spectralink, Vocera)
    • • others
  • MS SQL Server
  • Application Development
  • Networks
  • Servers
  • Security

Accountabilities

• Supervise and manage multiple projects.

• Assigns and supervises work of all staff.

• Coordinate the work of contractors to achieve corporate wide project goals, including assigning managing tasks, testing outcomes and ensuring quality of services provided by contractors.

• Responsible for recruiting, discipline and performance evaluations of service desk and network administration staff.

• Ability to translate non-technical business needs into technical solutions with defined processes.

• Ability to architect solutions including option analysis with the ability to document and communicate these to the intended audience.

• Strong creative and analytical thinking.

• Demonstrated ability to be flexible by changing routine to accommodate emerging needs and situations.

• Ability to analyze and document business processes.

• Ability to write specification documents and communicate software problems and change requests to software vendors and application developers.

• Ability to prioritize and delegate project tasks.

• Able to handle multiple projects and tasks at once.

• Deliver projects and tasks on schedule.

• Keep Service Levels at our agreed SLA’s.

• Maintain security operational practices, regulations and policies to ensure they are current and being followed.

• Manage and purchase approvals and budget within defined limits.

• Keep the organization updated with the status of our systems.

• Ongoing collaboration with our stakeholders.

• Prepare technical and management reports by collecting, analyzing and summarizing information and trends.

• Create detailed plans for execution and implementation of new processes, including budgetary guidelines.

• Implement SOP’s for all tasks within the Information and Technology realm.

• Service Desk – tier 1 and 2 level support

• Problem Management

• Change Management

• Research, Develop and architect recommended solutions.

1. Implement information and technology solutions that meet business demands.
2. Ensure that full SDLCs – system development lifecycles are followed during system implementation.
3. Identify data quality and integration gaps with solutions and recommendations on how to correct these gaps
4. Coordinate the installation of third party applications new releases, packages and upgrades.
5. Commit to meeting projects deadlines, assist in project planning and project leadership.
6. Ongoing delivery of business reports, dashboards and financials for IT and Telecare business units.
7. Maintain a high standard of cleanliness, keeping the work environment consistently tidy.
8. Adhere to all infection control practices and procedures.
9. Travel as the demand requires, with the possibility of overnight stays.
10. Other duties as assigned

Who we are:

As the largest not-for-profit provider of seniors’ care in Alberta and British Columbia, The Good Samaritan Society and Good Samaritan Canada (together, Good Samaritan) have been providing exceptional care and support since 1949. We are faith-based, not-for-profit organizations committed to creating safe, comfortable communities where individuals experience caring, belonging, and purpose. With a proud history of innovation and service excellence, Good Samaritan offers continuing and long-term care, supportive and assisted living, and a variety of specialized health care programs. We serve the healthy and frail elderly, adults with developmental disabilities, and those with chronic or complex health conditions. We operate 61 care homes across Alberta and British Columbia, serving more than 5,600 residents, clients, and patients. Our work is supported by over 4,300 dedicated employees and more than 500 volunteers. We are proud to ensure that 95 cents of every dollar spent goes directly to frontline care and services.

What we can offer you:

• Work/life balance
• Learning and development opportunities
• Competitive wages
• Pension and benefits for eligible employees
• Paid vacation time for eligible employees
• Discounted services with many of our local businesses
• Employee and Family Assistance Program
• Employee recognition events

Requirements:

• A current and clear Criminal Records Check Form and if applicable a Vulnerable Sector Check that has been obtained no more than 90 calendar days prior to the hire date.

Diversity-Equity-Inclusion

The Good Samaritan Society and Good Samaritan Canada is committed to upholding the values of diversity, equity, inclusion, and reconciliation in the workplace at all levels of the organization, as well as in the delivery of our services. We encourage applications from people of all backgrounds including, but not limited to, Indigenous peoples, racialized groups, people with disabilities, and people from the 2SLGBTQ+ community.

• Good Samaritan Society celebrated our 75th Anniversary in 2024.
• Good Samarian is a 2024 Alberta Continuing Care Association award recipient for Innovator of the Year
• Good Samaritan is a 2023 Canadian HR award recipient for Excellence for Diversity and Inclusion
• Good Samaritan is a 2023 Canadian College of Health Leaders award recipient for Excellence in Diversity and Inclusion

How to apply:

• Visit us online at www.gss.org or apply at https://hrnet.gss.org and create a profile and follow process to apply for the position; alternatively, you can email your resume and cover letter to Recruitment@gss.org, please indicate the position title and competition number in the subject line.

  We thank all applicants, however only candidates under consideration will be contacted for an interview.