Top Benefits
About the role
WHO ARE WE?
peopleCare Communities is a long-term care and retirement living organization that has operated throughout Ontario for over 50 years. We are thrilled to be named one of Canada’s Best Managed Companies for the eleventh year in a row. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. We are also accredited with Exemplary Standing, the highest award possible through Accreditation Canada’s Qmentum program.
WHAT WE OFFER
- Employer Paid Benefits
- Employer Matched RPP
- Employee Wellness Program
- Education Assistance Program
THE ROLE
The Resident and Family Coordinator will play a critical role in ensuring a smooth and supportive transition for new residents into the home. This role will manage the admissions process, provide ongoing psycho-social support, and collaborate with interdisciplinary teams to enhance the day-to-day well-being of residents. The individual will act as a primary liaison between residents, their families, and the home to ensure continuity of care and overall satisfaction.
REQUIRED: Registered Social Service Worker (RSSW) designation, with membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Reports to: Director of Care
RESPONSIBILITIES
Admissions Coordination:
- Oversee the management of applications for interdisciplinary review, ensuring timely scheduling and facilitation of home tours. Communicate decisions in writing to applicants and substitute decision makers (SDMs).
Resident Transition & Engagement:
- Help prepare residents and their SDMs both before and at arrival to ensure they are comfortable and understanding of the move processes.
- Help personalize the resident’s room to make it personal as well as engage with new residents and their SDM’s to ensure a smooth transition and to have a greater understanding of potential issues from the move.
Care Conference & Resident Support:
- Coordinate and facilitate annual care conferences, collaborating with a multidisciplinary team to provide comprehensive support for residents as needed.
Psycho-Social & Palliative Care:
- Deliver psycho-social support to residents, working closely with the palliative care team to ensure comfort for residents in palliative stages and providing support to families throughout the discharge process.
Family & Community Relations:
- Act as a primary point of contact for residents and their families, fostering communication through one-on-one interactions, surveys, and councils. Relay any concerns or issues to management for prompt resolution.
Administrative & Quality Control:
- Collaborate with the home to uphold resident care standards, ensuring that residents' needs are identified and addressed effectively. Maintain up-to-date care assessments to guarantee quality of care.
EDUCATIONAL REQUIREMENTS AND EXPERIENCE
- Education: Registered Social Service Worker (RSSW) designation, with membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
- Experience: Experience in a healthcare or long-term care setting is preferred. Previous experience in admission coordination or case management is an asset.
- Skills: Excellent interpersonal and communication skills, strong organizational abilities, and an empathetic approach to care. Able to handle sensitive situations with tact and professionalism.
- Other Requirements: Understanding of the long-term care sector, with knowledge of relevant legislation and standards (e.g., Long-Term Care Homes Act). Comfort with facilitating care conferences and experience in a leadership or coordination role within an interdisciplinary team.
peopleCare is committed to providing and arranging accommodation to candidates upon request.
Thank you for your interest in working with us!
About peopleCare Communities
peopleCare Communities is a leading operator of senior living communities in southwestern Ontario, with strong family values and a long history of service. Together with our compassionate and dedicated employees, we are working towards our vision to change the world of senior living by creating vibrant communities of care that deliver clinical best practices, engaging programs and integrated services that meet seniors' changing needs.
Along with our owned and managed long-term care homes, in 2017 peopleCare opened Oakcrossing Retirement Home in London, Ontario. This beautiful facility is part of our innovative "community of care" model that supports couples, families and friends to live and age together by offering a range of services and housing options in one location.
Our exciting plans for the future involve new builds and expansion projects, including in many communities we already call home. We are also focused on sharing our leading-practice quality and operational systems with our partners in the health sector through our expert long-term care management consulting services.
peopleCare's innovation and industry leadership has earned Accreditation Canada – Exemplary Status, Canada's Best Managed Companies designation for the sixth straight year, North America's Most Engaged Workplaces Award, and an Innovation Award research grant from the Health Technology Fund. Our trailblazing Clinical Pharmacy Model, a first in the Canadian long-term care environment, also recently won the Quality Improvement and Innovation Award from the Ontario Long-Term Care Association.
Top Benefits
About the role
WHO ARE WE?
peopleCare Communities is a long-term care and retirement living organization that has operated throughout Ontario for over 50 years. We are thrilled to be named one of Canada’s Best Managed Companies for the eleventh year in a row. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. We are also accredited with Exemplary Standing, the highest award possible through Accreditation Canada’s Qmentum program.
WHAT WE OFFER
- Employer Paid Benefits
- Employer Matched RPP
- Employee Wellness Program
- Education Assistance Program
THE ROLE
The Resident and Family Coordinator will play a critical role in ensuring a smooth and supportive transition for new residents into the home. This role will manage the admissions process, provide ongoing psycho-social support, and collaborate with interdisciplinary teams to enhance the day-to-day well-being of residents. The individual will act as a primary liaison between residents, their families, and the home to ensure continuity of care and overall satisfaction.
REQUIRED: Registered Social Service Worker (RSSW) designation, with membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Reports to: Director of Care
RESPONSIBILITIES
Admissions Coordination:
- Oversee the management of applications for interdisciplinary review, ensuring timely scheduling and facilitation of home tours. Communicate decisions in writing to applicants and substitute decision makers (SDMs).
Resident Transition & Engagement:
- Help prepare residents and their SDMs both before and at arrival to ensure they are comfortable and understanding of the move processes.
- Help personalize the resident’s room to make it personal as well as engage with new residents and their SDM’s to ensure a smooth transition and to have a greater understanding of potential issues from the move.
Care Conference & Resident Support:
- Coordinate and facilitate annual care conferences, collaborating with a multidisciplinary team to provide comprehensive support for residents as needed.
Psycho-Social & Palliative Care:
- Deliver psycho-social support to residents, working closely with the palliative care team to ensure comfort for residents in palliative stages and providing support to families throughout the discharge process.
Family & Community Relations:
- Act as a primary point of contact for residents and their families, fostering communication through one-on-one interactions, surveys, and councils. Relay any concerns or issues to management for prompt resolution.
Administrative & Quality Control:
- Collaborate with the home to uphold resident care standards, ensuring that residents' needs are identified and addressed effectively. Maintain up-to-date care assessments to guarantee quality of care.
EDUCATIONAL REQUIREMENTS AND EXPERIENCE
- Education: Registered Social Service Worker (RSSW) designation, with membership in the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
- Experience: Experience in a healthcare or long-term care setting is preferred. Previous experience in admission coordination or case management is an asset.
- Skills: Excellent interpersonal and communication skills, strong organizational abilities, and an empathetic approach to care. Able to handle sensitive situations with tact and professionalism.
- Other Requirements: Understanding of the long-term care sector, with knowledge of relevant legislation and standards (e.g., Long-Term Care Homes Act). Comfort with facilitating care conferences and experience in a leadership or coordination role within an interdisciplinary team.
peopleCare is committed to providing and arranging accommodation to candidates upon request.
Thank you for your interest in working with us!
About peopleCare Communities
peopleCare Communities is a leading operator of senior living communities in southwestern Ontario, with strong family values and a long history of service. Together with our compassionate and dedicated employees, we are working towards our vision to change the world of senior living by creating vibrant communities of care that deliver clinical best practices, engaging programs and integrated services that meet seniors' changing needs.
Along with our owned and managed long-term care homes, in 2017 peopleCare opened Oakcrossing Retirement Home in London, Ontario. This beautiful facility is part of our innovative "community of care" model that supports couples, families and friends to live and age together by offering a range of services and housing options in one location.
Our exciting plans for the future involve new builds and expansion projects, including in many communities we already call home. We are also focused on sharing our leading-practice quality and operational systems with our partners in the health sector through our expert long-term care management consulting services.
peopleCare's innovation and industry leadership has earned Accreditation Canada – Exemplary Status, Canada's Best Managed Companies designation for the sixth straight year, North America's Most Engaged Workplaces Award, and an Innovation Award research grant from the Health Technology Fund. Our trailblazing Clinical Pharmacy Model, a first in the Canadian long-term care environment, also recently won the Quality Improvement and Innovation Award from the Ontario Long-Term Care Association.