This position is excluded from the bargaining unit.

This position has an end date of April 30, 2026.

Location - Work primarily takes place at North Campus, Edmonton.

The Office of the Student Ombuds (OSO) consists of three University ombudspersons, two undergraduate Ombuds Interns, and one graduate Ombuds Intern. The internship program trains and mentors University of Alberta students under the OSO Director's supervision. The OSO is responsible for providing undergraduate students, graduate students, medical residents, postdoctoral fellows, applicants, student groups and other members of the University community with advice and assistance on disputes, appeals, petitions, and grievances on academic or non-academic matters. The OSO works to ensure fairness and due process, and is responsible for information and referral on University policy, procedures, and protocols related to the academic and personal well-being of all students. The OSO provides educational outreach on conflict resolution to all students, student groups, and faculty.

The Provost and Vice-President - Academic is the University of Alberta’s chief academic officer and a key leader in advancing the university’s educational mission. As a member of the executive team, the Provost works closely with the President and fellow vice-presidents to ensure all institutional portfolios and priorities are aligned with the university’s vision and strategic goals.

The Provost is responsible for academic resource allocation and provides oversight of the infrastructure, services, and administrative units that support teaching, learning, and research excellence. This includes leadership of the university’s colleges and faculties, as well as several key portfolios: the Office of the Registrar, Vice-Provost (Equity, Diversity and Inclusion), Vice-Provost (Indigenous Programming and Research), Vice-Provost (Graduate and Postdoctoral Studies), Vice-Provost (Learning Initiatives), and the Centre for Teaching and Learning. The Provost also works in close partnership with the Deans' Council and supports institutional planning and academic policy development.

Through strategic direction and collaborative engagement, the Provost ensures that the University of Alberta maintains a dynamic, inclusive, and academically rigorous environment, positioning it as a leader in post-secondary education in Canada and globally.

The Ombuds Intern will work with undergraduate students on issues related to academic problems, academic offenses, and student conflicts (including residence disputes). The Ombuds Intern will upon request attend meetings, investigations and appeals as an impartial advisor for fair process.

Intern will develop skills and gain experience in:

• Ombuds Practices (Impartiality, Confidentiality, Independence, Accessibility)

• Fairness & Equity Practices

• Conflict Resolution & Management

• Restorative Practices

• Presentation Development & Facilitation

• Communication (Active & Empathetic Listening and Questioning)

• Collaboration & Negotiation

• University Policies & Procedures

• Registered U of Alberta Graduate Student

• Demonstrates maturity, diplomacy, respect and tact in working to resolve conflicts

• Protects confidentiality when working with clients

• Handles matters impartially and fairly with staff, students and the general public

• Sensitive to student diversity and promotes inclusiveness

• Fundamental knowledge of University policies and procedures

• Experience with dispute resolution processes (e.g. mediation, restorative justice - training will be provided)

• Demonstrates excellent English, speaking, reading and writing skills

• Punctual, trustworthy and meets deadlines

• Independent caseworker and collaborative team member

• Fluency in French is an important asset; note other language proficiencies

• Comfortable working in hybrid environment (remote and in-person)

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.