Top Benefits
About the role
Why This Role Stands Out
If you’re a RIBO licensed Personal Lines CSR working in a brokerage, this is a chance to step into a house accounts role focused on service, retention, and relationship management (not heavy sales pressure). We’re looking for someone who is detail-oriented, responsive, and thrives in a fast-paced environment.
What You’ll Be Doing
Manage and service a book of personal lines house accounts Handle renewals, remarketing, and quoting in line with carrier guidelines Process endorsements, policy changes, and client requests Respond to clients quickly with a strong service mindset Identify cross-sell and upsell opportunities Work closely with insurers and underwriters Support Producers and collaborate across the team Maintain accurate documentation in your BMS (PowerBroker)
Must-Haves (You Will Not Be Considered Without These)
✅ Active RIBO license ✅ 2+ years of personal lines experience in a brokerage ✅ Strong experience with renewals, remarketing, and servicing
What We’re Looking For
Highly organized and able to manage multiple priorities Strong communicator (written & verbal) Detail-oriented with a high level of accuracy Team player who builds strong internal & external relationships Comfortable in a fast-paced, client-focused environment
Compensation & Benefits
Competitive salary: $56K–$75K Paid vacation + personal days Group benefits Growth opportunities within the brokerage Supportive, team-oriented culture
This position is currently vacant and open to qualified applicants.
AI Disclosure Statement
We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review.
Equal Opportunity Statement
FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.
Not the right fit? Search for House Account CSR jobs in Concord, Ontario, Canada
About FSB GROUP LTD.
The FSB corporate culture is about people, relationships and the relationships it has with its employees, the Insurance Companies and above all its clients. We know it takes time to foster a strong relationship and it is something that the FSB team is committed to. We feel it is important to connect to the needs and wants of our clients and offer unique solutions that fit the individual needs of each and every client. We understand that life is about change and by creating that strong foundation we are able to offer a long-term solution to your changing requirements. We are the group you want to be a part of.
Similar Jobs
Top Benefits
About the role
Why This Role Stands Out
If you’re a RIBO licensed Personal Lines CSR working in a brokerage, this is a chance to step into a house accounts role focused on service, retention, and relationship management (not heavy sales pressure). We’re looking for someone who is detail-oriented, responsive, and thrives in a fast-paced environment.
What You’ll Be Doing
Manage and service a book of personal lines house accounts Handle renewals, remarketing, and quoting in line with carrier guidelines Process endorsements, policy changes, and client requests Respond to clients quickly with a strong service mindset Identify cross-sell and upsell opportunities Work closely with insurers and underwriters Support Producers and collaborate across the team Maintain accurate documentation in your BMS (PowerBroker)
Must-Haves (You Will Not Be Considered Without These)
✅ Active RIBO license ✅ 2+ years of personal lines experience in a brokerage ✅ Strong experience with renewals, remarketing, and servicing
What We’re Looking For
Highly organized and able to manage multiple priorities Strong communicator (written & verbal) Detail-oriented with a high level of accuracy Team player who builds strong internal & external relationships Comfortable in a fast-paced, client-focused environment
Compensation & Benefits
Competitive salary: $56K–$75K Paid vacation + personal days Group benefits Growth opportunities within the brokerage Supportive, team-oriented culture
This position is currently vacant and open to qualified applicants.
AI Disclosure Statement
We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review.
Equal Opportunity Statement
FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.
Not the right fit? Search for House Account CSR jobs in Concord, Ontario, Canada
About FSB GROUP LTD.
The FSB corporate culture is about people, relationships and the relationships it has with its employees, the Insurance Companies and above all its clients. We know it takes time to foster a strong relationship and it is something that the FSB team is committed to. We feel it is important to connect to the needs and wants of our clients and offer unique solutions that fit the individual needs of each and every client. We understand that life is about change and by creating that strong foundation we are able to offer a long-term solution to your changing requirements. We are the group you want to be a part of.