Role impact: In conjunction with the Property Manager, the Manager, Tenant Relations I, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy.

What you will deliver:

• Represents CF as a key contact in maintaining positive tenant relationships through professional and effective responsiveness to, and proactive consideration of, tenant issues, thereby ensuring that tenant expectations and landlord criteria are being consistently met.
• Assists in the preparation and implementation of strategic plans to increase and uphold the quality and effectiveness of tenant relations.
• Works with the Property Coordinator to ensure that all relevant tenant communications and access requests are distributed in a timely and effective manner.
• Assists with the coordination of tenant events and activations, tenant appreciation events and tenant meetings.
• Meets with property management team, tenants, vendors, contractors and senior management to review and resolve operational challenges and implement new initiatives.
• Responsible for ensuring that CF best-in-class image is consistently maintained, as it pertains to overall building presentation, regularly touring buildings to ensure a high level of standard is maintained.
• Assists the Property Manager with the oversight and management of key service agreements related to building presentation, aesthetics and client experience.
• Assists the Property Manager and the Operations team in the execution of strategies to exceed budgeted EBIT (forecast meetings, variance reporting), sustainability benchmarks (Green at Work, LEED), and operational KPI (cleaning, service requests, elevator & HVAC performance).
• Works with the Property Coordinator to ensure insurance and contract files are complete, accurate and current.
• Participates in and contributes, as needed, in the property annual budget process.
• Collaborates with the Property Coordinator on all aspects of the property storage program, including: drafting storage agreements, adhering to internal processes, facilitating possession and payment, and tracking expiries, renewals, and move-outs.
• Working with the Property Manager, ensures all amenity spaces offer a best-in-class image and experience. Explores and implements new and engaging experiences and future improvements in cooperation with the Marketing team and other stakeholders.

What your strengths are:

• Exceptional relationship-building & client management skills and experience
• Excellent verbal and written communication skills
• Strong organizational and prioritization skills
• Excellent multi-tasking ability to manage a broad scope of responsibilities
• Ability to consistently manage client objectives and issues with tact and professionalism
• Constructive team player and consensus builder
• Active listener and contributor
• Ability to negotiate or mediate with tact, diplomacy, and patience
• Ability to learn and participate in broad scope of decision-making
• Ability to influence individuals where no direct reporting relationship exists

What you need to succeed:

• Bachelor’s Degree at an accredited university preferred; or college certificate/diploma in a related field
• Minimum 3 years of relevant experience in client services
• RPA, Real Estate License or CPM Professional Designation desirable
• Computer literate in Microsoft Word, Excel, and PowerPoint applications

Starting base salary for this job level may range from $67,265.00 to $89,687.00. The actual base salary offered will consider several factors including, but not limited to the role, experiences, skills & qualifications, location, market and internal considerations; with this context, CF reserves the right to pay above this range.

Cadillac Fairview offers a competitive total rewards package in addition to base pay which includes a performance – based incentive plan, a comprehensive pension and benefits plan, paid time off including vacation, well-being & volunteer days and support for continued growth and development.

Why you should join us: At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you? CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.