NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.

Why Join NEXT Supply?

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

Role Overview

The Projects Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating projects operations, and ensuring seamless customer service.

Primary Duties and Responsibilities:

Team Leadership

• Assist in leading the and projects team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.

Operations Coordination

• Allocate and coordinate project (e.g. project coordination, vendor and inventory management etc) activities; work with other departments to coordinate requests and resolve operational issues.

Communication

• Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations

Customer Service, Order Management, and Sales

• Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions
• Ensure follow up on open orders, quotations, and requests to maintain an updated order report
• Build and maintain customer relationships by offering product knowledge and assistance
• Maintain in-depth product knowledge, applications services and processes
• Troubleshoot and resolve customer issues
• Support team members and assist with customer care issues

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:

Knowledge/Skill/Ability Requirements:

• Ability to consistently model Next’s core values and character expectations listed above
• Strong leadership and team management skills
• Excellent written and verbal communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving & prioritization skills
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat
• Knowledge of AutoCAD an asset.
• Wholesale plumbing experience an asset

Experience & Education:

• High School Diploma or equivalent
• Minimum 5 years of project experience in hydronics and/ or heating
• Valid Drivers Licence
• Previous field experience installing or servicing hydronic or heating equipment is an asset

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.