About the role
Our Brooks, AB branch is looking for an exceptional individual with a strong Agriculture background to join our service department as a Shop Foremanfor our John Deere Agriculture dealership.
The Foreman is responsible for the effective supervision of the Service Department to ensure that quality standards and productivity requirements are met in accordance with Service Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders with customers, directs closing of work orders and collects payment for work orders or directs Service Administrative staff to collect payment as appropriate.
Duties & Responsibilities
- Assists with the assignment of jobs and work orders to Service Department employees according to their skills and knowledge
- Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness, and stays informed of the progress on all jobs
- Acts as a point-of-contact for technicians on equipment repair inquiries and updates
- Directs and assists in the diagnosis of machine problems of technicians and apprentices
- Inspects and repairs all special tools. Recommends new tooling as required
- Advises Service Manager or Service Location Manager of all customer complaints
- Coordinates and schedules all in-house technician training
- Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
- Supports Service Advisors by responding to technical questions from customers
- Demonstrates proper and safe workplace processes and operation of equipment
- Maintains good housekeeping discipline for a clean and safe working environment
- May fill the Service Manager or Service Location Manager role in their absence
- May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
- May approve the release of equipment for delivery to the customer
- May assist in providing performance feedback and disciplinary recommendations for service technicians and staff to the Service Manager or Service Location Manager
- Bills approximately 50% of available time
- Other duties as assigned
#LI-onsite
Required Skills
-
Ability to lead and coach others
-
Ability use standard desktop applications such as Microsoft Office and internet functions
-
Excellent negotiation/conflict resolution, decision making, and delegation skills
-
Strong decision making skills
-
Ability to write and speak effectively to individuals and groups
-
Basic understanding of financial principles related to service department operations
Required Experience
- 3+ years’ experience as a Service Technician, Journeyman certification preferred
- Experience in diagnosing hydraulic and electrical issues on Agriculture equipment preferred
- Familiar with company (John Deere Agriculture) and competitive products
- Forklift license preferred
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.
About the role
Our Brooks, AB branch is looking for an exceptional individual with a strong Agriculture background to join our service department as a Shop Foremanfor our John Deere Agriculture dealership.
The Foreman is responsible for the effective supervision of the Service Department to ensure that quality standards and productivity requirements are met in accordance with Service Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders with customers, directs closing of work orders and collects payment for work orders or directs Service Administrative staff to collect payment as appropriate.
Duties & Responsibilities
- Assists with the assignment of jobs and work orders to Service Department employees according to their skills and knowledge
- Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness, and stays informed of the progress on all jobs
- Acts as a point-of-contact for technicians on equipment repair inquiries and updates
- Directs and assists in the diagnosis of machine problems of technicians and apprentices
- Inspects and repairs all special tools. Recommends new tooling as required
- Advises Service Manager or Service Location Manager of all customer complaints
- Coordinates and schedules all in-house technician training
- Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
- Supports Service Advisors by responding to technical questions from customers
- Demonstrates proper and safe workplace processes and operation of equipment
- Maintains good housekeeping discipline for a clean and safe working environment
- May fill the Service Manager or Service Location Manager role in their absence
- May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
- May approve the release of equipment for delivery to the customer
- May assist in providing performance feedback and disciplinary recommendations for service technicians and staff to the Service Manager or Service Location Manager
- Bills approximately 50% of available time
- Other duties as assigned
#LI-onsite
Required Skills
-
Ability to lead and coach others
-
Ability use standard desktop applications such as Microsoft Office and internet functions
-
Excellent negotiation/conflict resolution, decision making, and delegation skills
-
Strong decision making skills
-
Ability to write and speak effectively to individuals and groups
-
Basic understanding of financial principles related to service department operations
Required Experience
- 3+ years’ experience as a Service Technician, Journeyman certification preferred
- Experience in diagnosing hydraulic and electrical issues on Agriculture equipment preferred
- Familiar with company (John Deere Agriculture) and competitive products
- Forklift license preferred
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.