Consultant, Infrastructure Management, Employee Technology Operations Services.
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What You’ll Be Doing
As an Consultant, Infrastructure Management on the Employee Technology Operations Services team, you will resolve technical issues to determine root causes, recommending solutions with the general guidance from the Senior Infrastructure Engineer. The role exercises independent judgement and decision making within ownership of projects, applying standards and roadmaps for hardware and software to analyze technical requirements and recommend infrastructure solutions.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.
How You'll Succeed
- Operational Support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Incidents changes and various requests. Identify and make suggestions to prevent recurrence with the end goal of ensuring clients satisfaction. Apply concepts, best practices and procedures relative to end user technologies, and take overall responsibility for the health and well-being of the managed desktop Contact Center environment, including proactive reporting, troubleshooting and resolving end user impacting issues. Build Workstations for the purposes of testing Contact Centre environments using a locked down image supplied by enterprise various L3 engineering teams. Configure CIBC and third party software as per client request. Setup and provide support for various application user verification testing environments. Maintenance of Lab Environment End Point database. Decommission and disposal of all end of life equipment. Ordering of all ALM swap and CCR equipment. Assist with the promotion of CIBC Application Packages to production, adhering to CIBC Change Management Standards.
- Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. Maintain and update documentation as required.
- Leading and Mentoring – Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.
- Collaboration - Work with clients, providers and vendors to ensure service expectations are managed and met. Work with the deployment team to ensure all required security packages are deployed and installed on all the Contact Centre endpoints.
Who You Are
- You can demonstrate 5+ years' experience in supporting Desktop environment and end user technologies as well as have strong technical knowledge of endpoint devices, including desktop computers, laptops, tablets and thin clients. You have solid hands-on experience working with Active Directory, password resets, use of GPO’s, AGPM, GPO Admin, SCCM, VM Ware/V-Sphere, and PowerShell. Also, expertise in building, supporting, and administering Windows 10 & 11 workstations and experience with imaging and supporting Virtual Machines, workstations, and printers. You have strong technical knowledge and subject matter expertise of Microsoft technologies. In addition, you have solid troubleshooting skills and knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems. Also, have knowledge of organization’s existing and planned information architecture and information management methodology. It is an asset if you have experience working in a managed desktop Contact Centre environment.
- You put our clients first. You have an ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.
- You are a strong communicator. You have an ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
- You are able to manage multiple priorities. You have an ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation.
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
-
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
Subject to program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2026-02-06
Job Location
Toronto-40 Dundas St W., 6th
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Decision Making, Infrastructure Design, Infrastructure Implementations, Infrastructure Management (IM), Leadership, Technical Requirements
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Consultant, Infrastructure Management, Employee Technology Operations Services.
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What You’ll Be Doing
As an Consultant, Infrastructure Management on the Employee Technology Operations Services team, you will resolve technical issues to determine root causes, recommending solutions with the general guidance from the Senior Infrastructure Engineer. The role exercises independent judgement and decision making within ownership of projects, applying standards and roadmaps for hardware and software to analyze technical requirements and recommend infrastructure solutions.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.
How You'll Succeed
- Operational Support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Incidents changes and various requests. Identify and make suggestions to prevent recurrence with the end goal of ensuring clients satisfaction. Apply concepts, best practices and procedures relative to end user technologies, and take overall responsibility for the health and well-being of the managed desktop Contact Center environment, including proactive reporting, troubleshooting and resolving end user impacting issues. Build Workstations for the purposes of testing Contact Centre environments using a locked down image supplied by enterprise various L3 engineering teams. Configure CIBC and third party software as per client request. Setup and provide support for various application user verification testing environments. Maintenance of Lab Environment End Point database. Decommission and disposal of all end of life equipment. Ordering of all ALM swap and CCR equipment. Assist with the promotion of CIBC Application Packages to production, adhering to CIBC Change Management Standards.
- Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. Maintain and update documentation as required.
- Leading and Mentoring – Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.
- Collaboration - Work with clients, providers and vendors to ensure service expectations are managed and met. Work with the deployment team to ensure all required security packages are deployed and installed on all the Contact Centre endpoints.
Who You Are
- You can demonstrate 5+ years' experience in supporting Desktop environment and end user technologies as well as have strong technical knowledge of endpoint devices, including desktop computers, laptops, tablets and thin clients. You have solid hands-on experience working with Active Directory, password resets, use of GPO’s, AGPM, GPO Admin, SCCM, VM Ware/V-Sphere, and PowerShell. Also, expertise in building, supporting, and administering Windows 10 & 11 workstations and experience with imaging and supporting Virtual Machines, workstations, and printers. You have strong technical knowledge and subject matter expertise of Microsoft technologies. In addition, you have solid troubleshooting skills and knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems. Also, have knowledge of organization’s existing and planned information architecture and information management methodology. It is an asset if you have experience working in a managed desktop Contact Centre environment.
- You put our clients first. You have an ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.
- You are a strong communicator. You have an ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
- You are able to manage multiple priorities. You have an ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation.
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
-
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
Subject to program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2026-02-06
Job Location
Toronto-40 Dundas St W., 6th
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Decision Making, Infrastructure Design, Infrastructure Implementations, Infrastructure Management (IM), Leadership, Technical Requirements
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.