Marketing Statement

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

Responsibilities

GENERAL ACCOUNTABILITY:

The Maintenance Road Service Supervisor is responsible for overseeing the coordination and delivery of on-road maintenance support to ensure the safe, timely, and efficient recovery of transit vehicles. The role manages the deployment and supervision of road service personnel and vehicles, monitors real-time incidents, and facilitates communication between Transit Communications, Operations, Engineering, and Maintenance teams. The Supervisor ensures compliance with safety protocols, collective agreements, and service standards while maintaining the operational readiness of road service equipment and vehicles. The role supports performance reporting, shift transitions, and continuous improvement initiatives through collaboration with internal stakeholders and active participation in service-related meetings.

ILLUSTRATIVE EXAMPLES OF ACCOUNTABILITY:

1. Organizes road service trucks to respond to calls in a timely manner to increase service reliability by:

a) assigning road service calls to appropriate maintenance staff based on location, issue type, and vehicle configuration to minimize service delays,

b) monitoring real-time road incidents through Transit Communications and providing updates on bus status and estimated service recovery time,

c) liaising with Transit Communications team regarding towing services for disabled vehicles and ensuring the appropriate documentation is completed,

d) maintaining communication with garages and Transit Supervisors to assist in field-level decision-making and support the safe recovery of fleet vehicles,
e) filling out reports based on KPIs and road incidents.

1. Supervises the activities of road service personnel and ensures service quality by:

a) reallocating road service personnel in response to workload and emergency requirements to maintain effective coverage,

b) monitoring the quality and timeliness of mechanical repairs or temporary fixes performed on the road,

c) conducting field checks and post-incident reviews to confirm adherence to service standards and fleet readiness,

d) providing mentorship and performance feedback, including coaching, safety briefings, and incident follow-ups,

e) conducting regular "tailgate" talks, communicating expectations, safety protocols, and new procedures to road service employees.

1. Maintains the operational readiness of road service equipment and vehicles including:

a) ensuring that road service vans are fully stocked, fueled, and inspected for safe use across multiple shifts,

b) overseeing the maintenance and functionality of mobile technology such as laptops, tablets, and communication devices,

c) training staff in the appropriate handling and diagnostic procedures for multiple bus propulsion types, including diesel, hybrid, trolley, and battery electric,

d) coordinating with Garages to ensure tools and supplies are replenished and suitable for on-road servicing of vehicles.

1. Ensures safe work practices and up-to-date equipment are maintained on the road by:

a) ensuring that road service personnel are trained and compliant with incident response procedures,

b) completing field-level safety investigations and documentation following incidents, near-misses, or exposure to hazards,

c) conducting safety briefings and verifying that employees follow proper protocols during road interventions,

d) communicating any safety issues identified in the field to the Assistant Manager/Manager/Senior Manager or Safety representatives for further action.

1. Monitors road incidents and liaises with internal departments including:

a) providing real-time updates to Transit Communications during ongoing road calls or prolonged incidents,

b) coordinating with Engineering on recurring road-based technical issues, including radio/repeater outages and vehicle malfunctions,

c) assisting with the transfer of technical information between Maintenance, Operations, and Training teams,

d) attending meetings related to road service performance, new procedures, or ongoing issues impacting road service operations.

1. Completes and maintains records and reporting tools including:

a) reviewing timesheets for road service personnel for completeness and accuracy,

b) managing overtime and ensuring compliance with collective agreements,

c) completing vehicle and equipment inventory checks and ensuring servicing records are updated.

d) contributing to weekly and quarterly performance and incident reports analyzing trends in road calls, equipment failures, and repeat incidents.

1. Collaborates with internal stakeholders including:

a) liaising regularly with Assistant Manager/ Manager/Senior Manager, Maintenance, Service Supervisors, garage staff and Transit Communications to ensure timely completion of calls.

b) supporting the transition of road service responsibilities during shift changeovers and ensuring continuity of field operations.

Qualifications

EDUCATION:

High School Graduation Diploma plus successful completion of a Red Seal Certificate in Commercial Transport/Heavy Duty Mechanics. Successful completion of the Commercial Vehicle Inspector examination (CVIP) course or possession of the CVIP inspector’s license is required. In addition, some relevant courses in supervision, and diagnostic software.

EXPERIENCE:

Requires three (3) years’ experience working in a comparable fleet environment to gain all aspects of the maintenance, repair, and service requirements, including working knowledge with the following types of buses: BEB, DD, CNG, Trolley, Diesel, NRV, Shuttle & BAE. A further period of 2 years of maintenance supervisor experience is required to become familiar with the administrative responsibilities, CMBC organization, policies, procedures, and supervisory responsibilities and to develop strong communication and organizational skills for effective coordination in a dynamic operational environment.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Resident

This position works predominately on-site

Rate of Pay

Salary $117,524 - $141,595 per annum (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: December 16, 2025
Closing Date: Open Until Filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca