About the role
About LuxGive Imagine unforgettable travel experiences that fuel meaningful change. At LuxGive, we’ve woven this vision into reality, becoming the undisputed leader in luxury consignment experiences. Our mission is to lead travel with purpose, weaving philanthropy into every journey.
Our founders, veterans of the luxury rental industry, leveraged their expertise and extensive network to build a groundbreaking platform. We’ve assembled a team of 70+ travel and Nonprofit professionals with an unwavering commitment to exceptional service. Together, we source and deliver dream vacations in stunning private homes and resorts around the world.
Since 2019, our innovative approach has facilitated over $40 million in donations, empowering nonprofit organizations and enriching the lives they touch. As a fully remote company, we foster a supportive and inclusive culture where team members share a passion for creating positive change.
About The Role LuxGive is looking for a passionate Concierge Coordinator to support guests during the pre-arrival stage of their trip-planning process. This position will require a rotating Saturday coverage.
If you are passionate about travel, have an entrepreneurial spirit, and want to make an impact, then we'd love to hear from you! We are looking for candidates who have previous experience in hospitality within the travel industry, ideally having spent time abroad traveling, and/or living. We love creative people who have a great sense of humor, take ownership, and desire to be part of a team that impacts non-profit organizations.
What You'll Do
- Interface with Charity trip winners to collect their pre-arrival information and provide them with destination and activity suggestions.
- Capture all information in Salesforce as well as ensure existing information is accurate.
- Source availability, booking activities, and identifying needed upgrade/extension opportunities.
- Provide Concierge support for those who are in-stay such as changes to their itinerary and arrival instructions.
- Anticipate needs and curate memorable vacations with tailored travel experiences and service recommendations.
- Research up-to-date information about destinations and be resourceful when limited information is available.
- Identify department growing points and be a team player to introduce new ideas and processes to improve efficiencies.
- Build up destination activities and find suppliers to enhance our guest’s experiences.
- Build and develop strong relationships with new and existing service suppliers.
- Serve as a subject expert in answering property-related questions, booking inquiries, destination knowledge, and trip experiences.
- Handle urgent guest escalations and provide 24/7 support during peak travel periods as needed for emergencies.
Qualifications
- Experience in hospitality and/or service-related experience, preferably in the travel industry.
- Excellent communication skills - listening, writing, speaking, and communicating through multiple channels such as e-mail, phone, and text.
- Proven organizational skills, effectively prioritizing, multi-tasking, following up, and delivering on commitments in a fast paced environment.
- General travel knowledge and an interest in staying on top of destination knowledge for experiences.
- Excellent relationship-building skills, with the ability to quickly build rapport with travelers and understand their ideal travel experiences.
- Prior experience using Salesforce (or other CRM programs), G-Suite, and/or Office.
- Self-motivated with a can-do attitude.
- Ability to manage one’s inbox and aptitude to reply in a timely manner to all correspondence.
Not the right fit? Search for Concierge Coordinator jobs
About LuxGive
At LuxGive, we’re on a mission to help nonprofits accelerate their event fundraising with once-in-a-lifetime home and villa experiences.
Our team is revolutionizing the fundraising space by opening the door to luxury travel: exclusive properties, designer trips, VIP hospitality, and experiential stays.
Data-driven, guest-centered, and backed by decades at the world’s top villa companies, you could call us luxury travel experts. But at heart, we’re visionaries passionate about building a better future one extraordinary stay at a time.
Together, we’ve raised over $25 million for worthy causes worldwide powered by one simple belief:
Travel changes us—and with it, we can change the world.
Similar jobs you might like
About the role
About LuxGive Imagine unforgettable travel experiences that fuel meaningful change. At LuxGive, we’ve woven this vision into reality, becoming the undisputed leader in luxury consignment experiences. Our mission is to lead travel with purpose, weaving philanthropy into every journey.
Our founders, veterans of the luxury rental industry, leveraged their expertise and extensive network to build a groundbreaking platform. We’ve assembled a team of 70+ travel and Nonprofit professionals with an unwavering commitment to exceptional service. Together, we source and deliver dream vacations in stunning private homes and resorts around the world.
Since 2019, our innovative approach has facilitated over $40 million in donations, empowering nonprofit organizations and enriching the lives they touch. As a fully remote company, we foster a supportive and inclusive culture where team members share a passion for creating positive change.
About The Role LuxGive is looking for a passionate Concierge Coordinator to support guests during the pre-arrival stage of their trip-planning process. This position will require a rotating Saturday coverage.
If you are passionate about travel, have an entrepreneurial spirit, and want to make an impact, then we'd love to hear from you! We are looking for candidates who have previous experience in hospitality within the travel industry, ideally having spent time abroad traveling, and/or living. We love creative people who have a great sense of humor, take ownership, and desire to be part of a team that impacts non-profit organizations.
What You'll Do
- Interface with Charity trip winners to collect their pre-arrival information and provide them with destination and activity suggestions.
- Capture all information in Salesforce as well as ensure existing information is accurate.
- Source availability, booking activities, and identifying needed upgrade/extension opportunities.
- Provide Concierge support for those who are in-stay such as changes to their itinerary and arrival instructions.
- Anticipate needs and curate memorable vacations with tailored travel experiences and service recommendations.
- Research up-to-date information about destinations and be resourceful when limited information is available.
- Identify department growing points and be a team player to introduce new ideas and processes to improve efficiencies.
- Build up destination activities and find suppliers to enhance our guest’s experiences.
- Build and develop strong relationships with new and existing service suppliers.
- Serve as a subject expert in answering property-related questions, booking inquiries, destination knowledge, and trip experiences.
- Handle urgent guest escalations and provide 24/7 support during peak travel periods as needed for emergencies.
Qualifications
- Experience in hospitality and/or service-related experience, preferably in the travel industry.
- Excellent communication skills - listening, writing, speaking, and communicating through multiple channels such as e-mail, phone, and text.
- Proven organizational skills, effectively prioritizing, multi-tasking, following up, and delivering on commitments in a fast paced environment.
- General travel knowledge and an interest in staying on top of destination knowledge for experiences.
- Excellent relationship-building skills, with the ability to quickly build rapport with travelers and understand their ideal travel experiences.
- Prior experience using Salesforce (or other CRM programs), G-Suite, and/or Office.
- Self-motivated with a can-do attitude.
- Ability to manage one’s inbox and aptitude to reply in a timely manner to all correspondence.
Not the right fit? Search for Concierge Coordinator jobs
About LuxGive
At LuxGive, we’re on a mission to help nonprofits accelerate their event fundraising with once-in-a-lifetime home and villa experiences.
Our team is revolutionizing the fundraising space by opening the door to luxury travel: exclusive properties, designer trips, VIP hospitality, and experiential stays.
Data-driven, guest-centered, and backed by decades at the world’s top villa companies, you could call us luxury travel experts. But at heart, we’re visionaries passionate about building a better future one extraordinary stay at a time.
Together, we’ve raised over $25 million for worthy causes worldwide powered by one simple belief:
Travel changes us—and with it, we can change the world.