About the role
Title
Houseman
Reports To
Games Manager
Summary
The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.
Core Competencies
- Customer Service
- Team Work
- Communication
- Interpersonal Awareness
Job Duties
- Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
- Answer Phones.
- Open and close games as required.
- Deal with guests’ inquiries and problems.
- Run the Board.
- Organize and deal with the Dealers
- Maintain Paper work.
- Bad Beat
- Cashier
- Tracking table opening and closing.
- Scheduling.
- Work as a Cashier.
- Complete all money transactions.
- Balance float.
Requirements
- At least 18 years of age.
- Able to maintain a security clearance.
- Available to work evenings and weekends.
- Work in a fast-paced environment
- Poker dealing experience
- Previous supervisory experience is an asset
- Strong employee relation skills and abilities
- Able to meet tight deadlines while maintaining organization and detail
- Highly motivated and team orientated
- Possess a highly developed attention to detail
Work Conditions
- Stands during the entire shift.
- Reaches, bends, squats and lifts
- Cleaning work area and areas after late night food is served
- Work with little to no supervision
Not the right fit? Search for Houseman jobs in Calgary, Alberta, Canada
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!
Similar Jobs
About the role
Title
Houseman
Reports To
Games Manager
Summary
The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.
Core Competencies
- Customer Service
- Team Work
- Communication
- Interpersonal Awareness
Job Duties
- Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
- Answer Phones.
- Open and close games as required.
- Deal with guests’ inquiries and problems.
- Run the Board.
- Organize and deal with the Dealers
- Maintain Paper work.
- Bad Beat
- Cashier
- Tracking table opening and closing.
- Scheduling.
- Work as a Cashier.
- Complete all money transactions.
- Balance float.
Requirements
- At least 18 years of age.
- Able to maintain a security clearance.
- Available to work evenings and weekends.
- Work in a fast-paced environment
- Poker dealing experience
- Previous supervisory experience is an asset
- Strong employee relation skills and abilities
- Able to meet tight deadlines while maintaining organization and detail
- Highly motivated and team orientated
- Possess a highly developed attention to detail
Work Conditions
- Stands during the entire shift.
- Reaches, bends, squats and lifts
- Cleaning work area and areas after late night food is served
- Work with little to no supervision
Not the right fit? Search for Houseman jobs in Calgary, Alberta, Canada
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!