Customer Service Representative
Top Benefits
About the role
About Bedford Ready Mix
Bedford Ready Mix has been in operation since 1985 and is a proud member of OSCO Concrete & Aggregates Limited. We perform a mix of residential work along with large-scale industrial/commercial projects. OSCO Concrete also operates a large fleet of concrete pumps, including the largest concrete boom pump east of Montreal.
Job Summary
Reporting to the Operations Manager, the Customer Service Representative is responsible for quality inbound customer service to ensure inquiries and sales order requests are properly received and all necessary details shared with the dispatch department to meet business needs. This position requires strong organization skills, control, and the ability to effectively multi-task, ensuring a positive and efficient customer service experience, leading to an overall smooth scheduling and dispatching process.
Responsibilities
- Accurate processing of sales orders, quotes and general inquiries
- Taking orders in a professional and friendly manner
- Assist customer with product questions, ordering, order tracking, complaints and issues
- Schedule delivery times and coordinate with customers and dispatch
- Monitor progress of work to ensure schedules are being met
- Constantly rework best fit scenario for scheduling
- Verify accuracy of customer orders
- Provide back up for dispatch as needed
- Additional duties as required
Technical Requirements
- Previous customer service experience
- Familiarity with Halifax Regional Municipality roadways will be considered an asset
- Solid computer skills and experience
- Previous experience in the concrete, construction and/or trucking industry will be a definite asset
Business Requirements
- Strong attention to detail, with knack for anticipating conditions that may impact success
- Demonstrated problem-solving skills with the ability to successfully manage changing schedules and deadlines
- Ability to work well under pressure in a fast-paced, deadline driven environment
Cultural Requirements
- Flexibility in work schedule (early mornings, days, late evenings) to meet the needs of the business
- Some weekend work required (work Saturdays on rotation)
- Ability to work comfortably within a high-output high-volume environment, working collaboratively with a diverse workforce
As a member of the OSCO Construction Group, OSCO Concrete & Aggregates Limited offers a comprehensive compensation and benefits package including health and dental coverage, life insurance and RRSP options. Additionally, we offer health and wellness programming, years of service rewards and employee sport team sponsorships.
About OSCO Construction Group
Atlantic Immigration Program - Designated Employer Newcomer Employment Champion - 2024 Employer of Choice Award Recipient
The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John, New Brunswick. Since that time, the OSCO Construction Group has grown to encompass four main operating sectors: Steel, Concrete, Construction and Corporate. Within these sectors lie an ever-expanding number of companies and divisions, serving a growing market area and employing over one thousand employees.
The OSCO Construction Group prides itself not just in embracing change, but in leading it. We drive this change by maintaining our vision to be fast, be global and be connected. All of our sectors are committed to: conducting business with integrity and fairness; continuous education & training of our employees; improving our processes; focusing on our customers’ needs; and, providing top quality products & services.
STEEL: • Ocean Steel & Construction • Ocean Steel Corporation
REBAR: • Ocean Steel Rebar Limited • AllStar Rebar Nova Scotia
PRECAST CONCRETE: • Strescon Limited • PreCon Precast Limited
CONSTRUCTION: • FCC Construction • Marque Construction • Kennebec Construction
READY-MIX CONCRETE: • OSCO Concrete
AGGREGATES: • OSCO Aggregates
Customer Service Representative
Top Benefits
About the role
About Bedford Ready Mix
Bedford Ready Mix has been in operation since 1985 and is a proud member of OSCO Concrete & Aggregates Limited. We perform a mix of residential work along with large-scale industrial/commercial projects. OSCO Concrete also operates a large fleet of concrete pumps, including the largest concrete boom pump east of Montreal.
Job Summary
Reporting to the Operations Manager, the Customer Service Representative is responsible for quality inbound customer service to ensure inquiries and sales order requests are properly received and all necessary details shared with the dispatch department to meet business needs. This position requires strong organization skills, control, and the ability to effectively multi-task, ensuring a positive and efficient customer service experience, leading to an overall smooth scheduling and dispatching process.
Responsibilities
- Accurate processing of sales orders, quotes and general inquiries
- Taking orders in a professional and friendly manner
- Assist customer with product questions, ordering, order tracking, complaints and issues
- Schedule delivery times and coordinate with customers and dispatch
- Monitor progress of work to ensure schedules are being met
- Constantly rework best fit scenario for scheduling
- Verify accuracy of customer orders
- Provide back up for dispatch as needed
- Additional duties as required
Technical Requirements
- Previous customer service experience
- Familiarity with Halifax Regional Municipality roadways will be considered an asset
- Solid computer skills and experience
- Previous experience in the concrete, construction and/or trucking industry will be a definite asset
Business Requirements
- Strong attention to detail, with knack for anticipating conditions that may impact success
- Demonstrated problem-solving skills with the ability to successfully manage changing schedules and deadlines
- Ability to work well under pressure in a fast-paced, deadline driven environment
Cultural Requirements
- Flexibility in work schedule (early mornings, days, late evenings) to meet the needs of the business
- Some weekend work required (work Saturdays on rotation)
- Ability to work comfortably within a high-output high-volume environment, working collaboratively with a diverse workforce
As a member of the OSCO Construction Group, OSCO Concrete & Aggregates Limited offers a comprehensive compensation and benefits package including health and dental coverage, life insurance and RRSP options. Additionally, we offer health and wellness programming, years of service rewards and employee sport team sponsorships.
About OSCO Construction Group
Atlantic Immigration Program - Designated Employer Newcomer Employment Champion - 2024 Employer of Choice Award Recipient
The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John, New Brunswick. Since that time, the OSCO Construction Group has grown to encompass four main operating sectors: Steel, Concrete, Construction and Corporate. Within these sectors lie an ever-expanding number of companies and divisions, serving a growing market area and employing over one thousand employees.
The OSCO Construction Group prides itself not just in embracing change, but in leading it. We drive this change by maintaining our vision to be fast, be global and be connected. All of our sectors are committed to: conducting business with integrity and fairness; continuous education & training of our employees; improving our processes; focusing on our customers’ needs; and, providing top quality products & services.
STEEL: • Ocean Steel & Construction • Ocean Steel Corporation
REBAR: • Ocean Steel Rebar Limited • AllStar Rebar Nova Scotia
PRECAST CONCRETE: • Strescon Limited • PreCon Precast Limited
CONSTRUCTION: • FCC Construction • Marque Construction • Kennebec Construction
READY-MIX CONCRETE: • OSCO Concrete
AGGREGATES: • OSCO Aggregates