Manulife's Fund Events team is seeking a dynamic Manager to support the GWAM Canada business. In this role, you will provide expert operational support to ensure the successful implementation of various initiatives impacting Canadian Wealth Operations. This position requires in-depth knowledge of fund operations and accounting in Canada and North America, a strong ability to cultivate relationships with stakeholders, and excellent analytical skills alongside innovative thinking. Your day-to-day responsibilities will include interacting with various business areas to comprehend the risk, financial, and accounting impacts of business processes to best support stakeholders. You will have the opportunity to learn, develop, and excel within a team that values client satisfaction, performance, collaboration, and innovation.

Position Responsibilities:

• Coordinate and support the implementation of Canadian Operations projects and initiatives, including post-implementation support.
• Ensure process improvement projects are thoroughly documented and adhere to best practices.
• Identify operational or business risks associated with initiative implementation and communicate them to leadership.
• Maintain strong relationships with both internal and external business partners and stakeholders.
• Utilize your knowledge and expertise to communicate risks and impacts to company operations and downstream processes.
• Ensure all fund system setups align with project requirements.
• Coordinate project-related tasks and activities with internal and external teams.
• Engage with stakeholders to understand the scope, requirements, and impact of requests.
• Liaise and communicate project requirements to custodians and valuation agents.
• Create impact assessments, identify risks, and suggest mitigation strategies where applicable.
• Review operating models and develop appropriate workflows.
• Evaluate and make recommendations on implementation strategies.
• Develop tools, practices, and controls to increase operational efficiency and information quality.
• Ensure compliance with regulatory requirements and internal policies for each initiative.

Required Qualifications:

• Self-starter with excellent communication skills.
• Strong interpersonal skills.
• High attention to detail.
• Highly organized.
• Over 7 years of experience in the financial industry, with relevant experience.
• Experience and knowledge in fund accounting and back-office operations.
• Solid understanding of the financial services industry, investment funds, insurance funds and investment securities products.

Preferred Qualifications:

• University degree, preferably in accounting or finance, CPA or CFA designation is an asset.
• Ability to manage multiple projects in a fast-paced environment.
• Proficient in Microsoft Office Suite.
• Bilingualism (English and French) is an asset. If the successful candidate is in Quebec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$83,250.00 CAD - $149,850.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.