About Us:
For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.

We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.

Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.

Our Vision: Unleashing the economic, social, and civic potential of clients.

Our Mission: Connecting newcomers to the right service at the right agency every time.

Our Values: we are forward thinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act with integrity and treat people with respect.

Position Overview:
The Salesforce Technical Administrator plays a critical role in supporting the digital infrastructure that enables Immigrant Services Calgary’s program delivery, including Gateway, CLARC, and Partner Success operations. This position ensures that the Salesforce platform functions reliably for front-line teams by maintaining the technical components that support client intake, needs assessment, referral coordination, service navigation, and outcomes tracking. Through hands-on system administration and technical troubleshooting, and light development work, the Salesforce Technical Administrator safeguards uninterrupted service delivery and accurate reporting for the programs.

Applicants must be legally authorized to work in Canada to be considered for this position.

This role offers a hybrid work arrangement, requiring a minimum of 3 days per week on-site.

Key Responsibilities:
Technical Support and Development Maintenance

• Maintain and troubleshoot existing Apex classes, triggers, and Lightning Web Components that support critical program delivery workflows.
• Customize S-Docs templates using HTML, and CSS to meet documentation needs for Gateway and CLARC service processes.
• Diagnose and resolve complex technical issues that affect front-line service delivery or client data flows.
• Support data processes using scripting tools as required.
• Manage Salesforce integration with WordPress website via Google Tag Manager for survey display (Survey Vista), supporting clients engagement and feedback mechanisms.

System Administration

• Serve as the primary point of contact for Salesforce-related queries and issues impacting Gateway, CLARC, and Partner Success users.
• Manage user profiles, roles, permission sets, and security settings to ensure appropriate access for client-facing teams.
• Configure and maintain custom objects, fields, flows, validation rules, and page layouts that enable daily service delivery functions.
• Optimize user interfaces and workflows to improve efficiency, reduce errors, and support consistent client experiences.
• Conduct regular system audits to ensure performance, reliability, and data integrity essential for program operations.

Data Management and Reporting

• Maintain and enhance data quality through audits, deduplication, and validation practices to support funder reporting and internal performance measurement.
• Ensure data consistency across integrated systems that support client services and follow-up.

Platform Governance

• Monitor Salesforce releases and assess new features that could strengthen Gateway and CLARC service workflows or reporting capabilities.
• Evaluate, implement, and maintain third-party solutions from AppExchange and Twilio to enhance program delivery functionality.
• Maintain detailed documentation of processes, configurations, and customizations to support continuity and compliance.
• Ensure platform practices align with organizational data governance and security requirements.

Collaboration and Training

• Partner with IT, Gateway, CLARC, and Partner Success teams to understand evolving program needs and translate them into system improvements.
• Provide targeted support and guidance to staff to enhance system adoption and ensure effective use of features that support client service outcomes.
• Contribute to continuous improvement initiatives that strengthen program delivery and operational effectiveness.

Qualifications and skills:

• Undergraduate or graduate degree in Information Technology, Computer Science, or a related field.
• Salesforce Administrator Certification required.
• Salesforce Platform App Builder Certification required.

Experience

• A minimum of 3 years of experience in Salesforce administration with hands-on technical responsibilities including Experience integrating Salesforce with external web platforms.
• Experience supporting technology systems that underpin direct program delivery, client services, or case management operations is highly valued.
• Demonstrated ability to design and maintain complex, scalable automations using Flow Builder, applying best practices and advanced logic.
• Strong working knowledge of Apex and Lightning Web Components, including the ability to read, troubleshoot, and update existing code.
• Experience with JavaScript, HTML, and CSS.
• Experience with Visualforce and Salesforce unit testing.
• Experience with document generation tools (S-Docs preferred).
• Familiarity with scripting languages (Python an asset).
• Experience with Google Tag Manager an asset.

Attributes and Core Competencies

• Strong analytical and problem-solving skills with high attention to detail.
• Ability to work independently and collaboratively in a fast-paced, results-driven environment.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills.
• Commitment to innovation and process improvement.
• Proficiency in data analysis and reporting.

Diversity and Inclusion:
We are proud to be a welcoming and inclusive organization that embraces the diverse backgrounds and unique perspectives of every individual. We believe that diversity strengthens us, enabling us to better support our clients and create a richer community.

Our commitment to equality means that all qualified applicants will receive fair consideration for employment. Every person, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, is not only welcomed but celebrated for their authentic selves. If you require accommodations during the application process due to a disability, please let us know. Your needs are important to us, and we're here to ensure a smooth and accessible experience.

We are honoured to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Goodstoney First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III.