At Trisura, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.

We are currently seeking a qualified individual to join our dynamic, forward-thinking team of Claims professionals in our Toronto office.

BILINGUAL CLAIMS CALL CENTER REPRESENTATIVE – TORONTO

We are seeking a detail-oriented and customer-focused Bilingual Claims Call Center Representative to join our claims team. This role will work closely with our North America Claims team across Canada and the United States and reporting to the Vice President, Claims Specialty Insurance. Often the first point of contact for policyholders, claimants, brokers, and lawyers and plays a critical role in delivering a professional, empathetic, and efficient claims experience. The successful candidate will handle incoming phone calls, assist with problem resolution or direct callers to the appropriate point of contact, and support claims staff by organizing and filing documents within claims files.

As an integral member of the team, you will bring:

• Dedication to exceptional customer service
• Excellent communication and interpersonal skills
• Proven ability to work effectively within a team environment
• Ability to thrive in a fast-paced environment with multiple, competing priorities
• A logical, process-oriented work style with a passion for excellence and attention to detail.
• Problem-solving skills for a fast-paced environment.
• Exceptional working knowledge of Word, Excel and Outlook.
• Ability to remain calm and empathetic when handling sensitive or challenging situations.

Accountabilities include:

• Answer incoming phone calls from policyholders, claimants, brokers, lawyers and other stakeholders in a professional and courteous manner.
• Respond to questions or direct those questions to point-of-contact individuals throughout the North America claims department related to claim status, general claims processes, and various lines of business. This role will require the person to either identify and resolve issues or route them to appropriate claims professionals.
• Accurately document call details and interactions in the appropriate claims management system.
• Assist with the intake of new claims by gathering required information and supporting documentation.
• File, organize, and maintain electronic and/or physical claims documents to ensure complete and accurate claim files.
• Support claims team members with administrative tasks as needed.
• Maintain confidentiality and comply with company policies, procedures, and regulatory requirements.

Qualifications:

• Fluently bilingual, both spoken and written in French and English required.
• High school diploma or equivalent required; post-secondary education is a plus.
• Previous call center, customer service, or administrative experience preferred.
• Experience in insurance or claims handling is an asset but not required.
• Excellent communication, verbal, and interpersonal abilities.
• Strong organizational and time-management abilities.
• Comfortable working with multiple systems and basic office software.

Compensation:

• The expected compensation in this position is within the range of $55,000 - $65,000

This posting does not correspond to an existing vacancy but is part of our proactive recruitment efforts

#LI-Hybrid

If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you!

We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.

We thank all candidates for their interest however only those selected for an interview will be contacted.

Trisura, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.

Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.

The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.

trisura.com/careers