About the role
As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services (VWFS) offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi, Ducati, and Volkswagen Dealers.
Role Summary The representative is the first point of contact for customers and dealers with any questions regarding finance and leasing files. The incumbent will answer general questions and suggest possible solutions to surpass customer expectations.
Key Responsibilities
- Support customer inquiries received via phone / email and offer answers / solutions to ensure superior service while respecting the established procedures
- Follow-up / complete administrative tasks associated with incoming calls and completed requests to meet client expectations
Formal education
- College diploma (DEC)
- Preferred: University diploma
Experience
- 1 to 2 years of experience in the customer service field, preferable in a call center environment.
Competencies
- Strong oral and written communication skills (Bilingualism in French is preferred)
- Excellent telephone etiquette
- Knowledge of the products / services of the company
- Negotiation skills
Work schedule
- Schedules staggered in rotation from 8am to 8pm, Monday to Friday.
- 37.5 hour work week.
Fully Remote
Primary Location Canada
About Volkswagen Financial Services | U.S.
In the United States, Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group of America, is the trusted key to mobility for its brand partners. With a commitment to supporting the Volkswagen, Audi, and Ducati brands and their dealers, we specialize in providing accessible mobility solutions for our customers across the United States.
We proudly build on our deep knowledge and expertise as a leader in captive automotive finance while responding to consumers’ rapidly evolving mobility needs with innovative product and service offerings.
Our values are the cornerstones of our commitment to our customers, brands, dealers, and one another. Our diverse team is empowered to make data-driven, transparent decisions with customers at the center of everything we do. We understand that courage drives progress and fosters a culture of continuous improvement for our stakeholders.
VWFS in the United States was founded in 1981 and is headquartered in Reston, Virginia.
WEBSITE Volkswagen: https://www.vw.com/en/financial-services.html Audi: https://www.audiusa.com/us/web/en/shopping-tools/financial-services-hub/audi-financial-services.html Ducati : https://www.ducati.com/us/en/editorial/ducati-financial-services
About the role
As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services (VWFS) offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi, Ducati, and Volkswagen Dealers.
Role Summary The representative is the first point of contact for customers and dealers with any questions regarding finance and leasing files. The incumbent will answer general questions and suggest possible solutions to surpass customer expectations.
Key Responsibilities
- Support customer inquiries received via phone / email and offer answers / solutions to ensure superior service while respecting the established procedures
- Follow-up / complete administrative tasks associated with incoming calls and completed requests to meet client expectations
Formal education
- College diploma (DEC)
- Preferred: University diploma
Experience
- 1 to 2 years of experience in the customer service field, preferable in a call center environment.
Competencies
- Strong oral and written communication skills (Bilingualism in French is preferred)
- Excellent telephone etiquette
- Knowledge of the products / services of the company
- Negotiation skills
Work schedule
- Schedules staggered in rotation from 8am to 8pm, Monday to Friday.
- 37.5 hour work week.
Fully Remote
Primary Location Canada
About Volkswagen Financial Services | U.S.
In the United States, Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group of America, is the trusted key to mobility for its brand partners. With a commitment to supporting the Volkswagen, Audi, and Ducati brands and their dealers, we specialize in providing accessible mobility solutions for our customers across the United States.
We proudly build on our deep knowledge and expertise as a leader in captive automotive finance while responding to consumers’ rapidly evolving mobility needs with innovative product and service offerings.
Our values are the cornerstones of our commitment to our customers, brands, dealers, and one another. Our diverse team is empowered to make data-driven, transparent decisions with customers at the center of everything we do. We understand that courage drives progress and fosters a culture of continuous improvement for our stakeholders.
VWFS in the United States was founded in 1981 and is headquartered in Reston, Virginia.
WEBSITE Volkswagen: https://www.vw.com/en/financial-services.html Audi: https://www.audiusa.com/us/web/en/shopping-tools/financial-services-hub/audi-financial-services.html Ducati : https://www.ducati.com/us/en/editorial/ducati-financial-services