The Healthcare Quality Assurance (QA) Supervisor communicates the quality policy and objectives to help ensure the maintenance of the overall healthcare compliance for the operation/department. The successful candidate will advise on development of standard operating procedures (SOPs), reviews and approves client and facility work instructions, trains QA personnel and internal clients on SOPs and regulatory topics and oversees the maintenance of the quality documents. This position participates in internal, client, and agency audits, and follows up on audit outcomes. The HC Quality Assurance Supervisor maintains knowledge of healthcare quality and regulatory requirements and assesses, and addresses risks associated with transporting healthcare and food products.

Job Title: Healthcare QA Supervisor

Job Type: Full-Time / Permanent Workdays: Monday to Friday (must be able to work ALL 5 days of the week) Shift Hours: 9:00 AM to 5:30 PM (must be able to work a minimum of 40 hrs. per week) Work Location: 4150 MAINWAY BURLINGTON, ON L7L 0A7

Key Responsibilities and Duties

Monitors and instructs for compliance to UPS SCS site license requirements (DEL, CDS, PCR). Promotes Issue resolution, risk management, continuous improvements and project initiatives. Facilitates, hosts, and responds to audits (Internal, Regulatory Agencies and Clients) Assists with creation, revision, and approval of Controlled Documents (SOP/WI/Forms). Provides investigation and non-conformance reporting, including development of proactive strategies for preventing recurrence. Changes control management. Provides Quality and Regulatory compliance guidance to clients and internal staff. Supports growth of new and expanded facilities, clients and services. Participates in environmental control and CDS security emergency response action team. Performs direct reports responsibilities (risk assessment, task delegation, performance evaluation, skills development, constructive feedback, formal performance review, formal career development).

Requirements

Minimum 1 to 3 years with Pharmaceutical, HealthCare or Food industry - Required Minimum 3 to 5 years with Quality Assurance experience – Required Bachelor's degree or international equivalent in Sciences – Preferred QPIC/AQPIC designation - Preferred

Expenses/Working Conditions

Exposed to hot/cold temperatures when working outdoors and warehouse facilities. Adhere to the company’s Appearance Guidelines.

What we offer

UPS offers a competitive compensation package which includes benefit options including health and dental coverage, group insurance plan, paid vacation, employee stock purchase plan and an unlimited opportunity to grow within the company.

Our employee benefits include the following

Training and Development: UPS provides full training for all positions to ensure safety and compliance to policies and regulations; Generous Benefits Package: All UPS Canada employees have extended health, dental, and vision benefits. Promotion From Within: UPS is a globally known brand and has expanded in many countries and so UPS offers lots of room for advancement in many areas of the business; Employee Discounts: All UPS employees have the chance to take advantage in employee discounts when purchasing UPS merchandise and other brands; Your compensation includes a Yearly Management Incentive Plan ($) in addition to your base salary.

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.