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We are looking for a Senior Manager, E-Billing & Montreal Billing Operations to join our team in our Toronto or Montreal offices.

The Senior Manager, E-Billing & Montreal Billing Operations is responsible to oversee functions that support the billing operations of the firm. This position owns the accountability to oversee all E- Billing operations, among other activities with respect to operation, and reporting activities. This role oversees the development of billing processes, systems and controls. Manage billing team ensuring timely and accuracy in billing procedures while developing E-Billing strategy – driving modernization, and financial standards. The candidate will develop mechanisms to ensuring seamless customer experience and training to the different business stakeholders involved.

Key Responsibilities: Billing Support

• Manage and oversee National billing teams with respect to E-Billing operations and supervise and support the Quebec office administrative billing operations to ensure efficient workflow and service delivery.
• Supervise or/and enhance billing policies, procedures and standard operating practices.

Team Management

• Offer coaching and staff development and full performance review, including skill development and learning across the teams.
• Support team members in achieving their individual performance and career goals.
• Establish and align departmental objectives with the broader Finance team strategy.
• Offer coaching and mentorship to team members, fostering professional growth and strong performance
• Undertake other managerial tasks related to the billing structure such as hires, terminations etc.

Operational Strategy & Process Improvement

• Act as an advisor to the business – effective communication and provide recommendations on best practices and change management. Challenge status-quo.
• Collaborate with key stakeholders involved in daily operational activities to ensure alignment and efficiency.
• Analyze, collect, and compile operational data and statistics to identify trends and implement improvements aligned with business needs.
• Review and evaluate existing processes to identify opportunities for optimization, increased productivity, and reduction of waste, inefficiencies, and redundancies.
• Develop and maintain Standard Operating Procedures (SOPs) and process workflows.
• Prepare a roadmap, coordinate task forces, and develop action plans to support operational initiatives and improvements.

Performance Management & Reporting

• Prepare and monitor Key Performance Indicators (KPIs), metrics, and performance measures to evaluate operational efficiency.
• Identify anomalies and performance gaps and collaborate with interdepartmental managers to improve Service Level Agreements (SLAs).
• Prepare and present business reviews, projects status and departmental progress reports to the CFO and senior management.
• Develop and maintain live data dashboards (e.g., Power BI or other reporting tools) to: provide real-time operation visibility; monitor daily operational activities; enable proactive issue detection and prevention; support disputes, and Operational trends.

Systems, Automations, and Continuous Improvements

• Assess and evaluate E-Billing platforms with respect to business needs and operational requirements.
• Analyze, evaluate our current systems vs other functionalities.
• Drive the automation of manual tasks to reduce manual input and increase operational efficiency, where applicable.
• Implement and manage a tool to streamline issues, requests and inquiries for tracking related to the billing cycle (e.g., missing information), including the use of canned responses, action workflows, and supporting documentation.
• Share the KPI from an online tool to E-Billing and other operational departments.
• Troubleshoot the reoccurring issues and look for problem resolution amongst the stakeholders.
• Actively participate and promote the E-invoicing project along with other Billing team members.
• Supervise and oversee all training programs with internal or business users (outside of the function) with respect to E-Billing.

Vendor Relationship

• Manage and lead vendors relationships (related to E-Billing) and contract management.
• Work on solutions to identify opportunities to streamline E-Billing experience.

Customer Experience

• Establish clear ownership, accountability, and responsibilities for key operational tasks and workflows.
• Promote organizational awareness and effective communication across teams and departments.
• Enhance Customer Experience, including improvements to client onboarding processes.
• Implement tool to integrate E-Billing to streamline client information and billing workflows.
• Foster strong cross-functional collaboration with internal stakeholders such as Collections, Partners, Billing teams, and Billing Coordinators.

What you'll bring:

• Recognized accounting or administration designation or any equivalent experience in various billing environments.
• At least 20 years+ experience in a management role.
• Project Management experience or/and processes improvements.
• Rapid grasp of operations.
• Experience in Collection.
• Experience working in a Professional Services environment considered an asset.
• Hands-on. Leader who thrives at the intersection of strategy and execution.
• Communicate clearly and concisely both orally and in writing.
• Customer focus and effective communication to influence with key trends to non-finance colleagues within the business.
• Innovative and think outside the box, challenge status quo.
• Proficient in Microsoft Office and technology applications experience. Strong analytical, organizational and time management skills are required.
• Handles a multitude of priorities, projects with rigor and respect of deadlines.

What we offer: We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer:

• A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
• A Diverse and Inclusive Workplace;
• Flexible working options;
• Maternity Leave Top-up;
• A Firm matching Group Retirement Savings plan;
• An individual TFSA with low fund management fees and competitive investment options;
• Employee Assistance Program to support you and your family;
• A wellness spending account to foster employee well-being;
• Professional Development opportunities;
• Employee appreciation events;
• Charitable giving programs.

Compensation: We offer a market-leading total rewards package with the expected range of the annual salary to be between $127,483 to $167,741.

The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards.

Who we are: Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.

This is a newly created role and does not replace an existing position.

While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.