Station Terminal Operation Control (STOC) Coordinator (FT)
About the role
Station Terminal Operation Control (STOC) Coordinator (FT)
Apply by Date**:** Oct 15, 2025
Primary Location**:** CA-BC-Vancouver
Schedule**:** Full-time
Job Type**:** Permanent
Shift**:** Shift Work
Number of Openings**:** 1
Purpose of Position:
To provide Support Services to the airport as it relates to the day to day operation to ensure the highest level of customer service is provided.
Key Responsibilities:
- Maintain radio communication with flight crews and ground personnel.
- Receive and relay data from flight crews, ramp, sales, commissary and maintenance personnel.
- Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to provide safe movement of aircraft, personnel and passengers.
- Monitor all forecasts and routing changes, forecast all changes in arrival/departure times, advise appropriate personnel and update FIDS/FMIS screens.
- Investigate delays and code them appropriately in different Airport Ops systems.
- Assist in other related duties as instructed by shift manager/supervisor.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Other related duties as assigned.
Working Conditions:
It should be noted that this position involves shift work and prolonged sitting.
Qualifications:
- High School Diploma or equivalent is required.
- Post-Secondary Education is considered an asset.
- Excellent command of the English language both written and verbal.
- Must be proficient with a multi computer screen system.
- Customer service experience preferred.
- Previous airline-related experience is an asset.
- Proven ability to handle a fast paced high stress environment and multi-task with excellent decision making skills.
- Preference will be given to candidates holding a Restricted Radio License.
- Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
Note: Bilingualism (English and French) is required to work in Montreal.
We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at taleosupport@flyjazz.ca if you would benefit from an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Requisition ID**:** YVR-2025-5200-012065
About Jazz Aviation LP
Jazz has a strong history in Canadian aviation with its roots going back to the 1930s. We operate more flights and fly to more Canadian destinations than any other carrier. We are the only airline serving 10 provinces and 2 territories. As an integral part of Air Canada’s strategy and North American market presence, Jazz provides service to and from many smaller communities in Canada and the United States under the brand name Air Canada Express. As well, we operate to larger centres at off-peak times as a complement to Air Canada’s schedule.
Jazz is not a typical airline. We have a commercial agreement with Air Canada that is the core of our business. Under the Capacity Purchase Agreement (CPA), Air Canada purchases substantially all of Jazz’s seat capacity based on predetermined rates. In reality, we are a contract carrier for Air Canada and operate our flights on their behalf. The CPA provides commercial flexibility and connecting network traffic to Air Canada, while significantly reducing Jazz’s financial and business risks.
Our fleet consists of Embraer, CRJ, and Dash 8-400 aircraft. Our CRJ900 aircraft are equipped with in-seat personal entertainment systems, enabling you to choose from a wide selection of television shows, movies and satellite radio channels to make your flight experience with Jazz more enjoyable.
Our team of dedicated Jazz professionals is focused on providing you with a safe, on-time and customer-friendly flight experience.
Jazz is owned by Chorus Aviation Inc. (TSX: CHR). Chorus's vision is to deliver regional aviation to the world.
Station Terminal Operation Control (STOC) Coordinator (FT)
About the role
Station Terminal Operation Control (STOC) Coordinator (FT)
Apply by Date**:** Oct 15, 2025
Primary Location**:** CA-BC-Vancouver
Schedule**:** Full-time
Job Type**:** Permanent
Shift**:** Shift Work
Number of Openings**:** 1
Purpose of Position:
To provide Support Services to the airport as it relates to the day to day operation to ensure the highest level of customer service is provided.
Key Responsibilities:
- Maintain radio communication with flight crews and ground personnel.
- Receive and relay data from flight crews, ramp, sales, commissary and maintenance personnel.
- Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to provide safe movement of aircraft, personnel and passengers.
- Monitor all forecasts and routing changes, forecast all changes in arrival/departure times, advise appropriate personnel and update FIDS/FMIS screens.
- Investigate delays and code them appropriately in different Airport Ops systems.
- Assist in other related duties as instructed by shift manager/supervisor.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
- Other related duties as assigned.
Working Conditions:
It should be noted that this position involves shift work and prolonged sitting.
Qualifications:
- High School Diploma or equivalent is required.
- Post-Secondary Education is considered an asset.
- Excellent command of the English language both written and verbal.
- Must be proficient with a multi computer screen system.
- Customer service experience preferred.
- Previous airline-related experience is an asset.
- Proven ability to handle a fast paced high stress environment and multi-task with excellent decision making skills.
- Preference will be given to candidates holding a Restricted Radio License.
- Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
Note: Bilingualism (English and French) is required to work in Montreal.
We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at taleosupport@flyjazz.ca if you would benefit from an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Requisition ID**:** YVR-2025-5200-012065
About Jazz Aviation LP
Jazz has a strong history in Canadian aviation with its roots going back to the 1930s. We operate more flights and fly to more Canadian destinations than any other carrier. We are the only airline serving 10 provinces and 2 territories. As an integral part of Air Canada’s strategy and North American market presence, Jazz provides service to and from many smaller communities in Canada and the United States under the brand name Air Canada Express. As well, we operate to larger centres at off-peak times as a complement to Air Canada’s schedule.
Jazz is not a typical airline. We have a commercial agreement with Air Canada that is the core of our business. Under the Capacity Purchase Agreement (CPA), Air Canada purchases substantially all of Jazz’s seat capacity based on predetermined rates. In reality, we are a contract carrier for Air Canada and operate our flights on their behalf. The CPA provides commercial flexibility and connecting network traffic to Air Canada, while significantly reducing Jazz’s financial and business risks.
Our fleet consists of Embraer, CRJ, and Dash 8-400 aircraft. Our CRJ900 aircraft are equipped with in-seat personal entertainment systems, enabling you to choose from a wide selection of television shows, movies and satellite radio channels to make your flight experience with Jazz more enjoyable.
Our team of dedicated Jazz professionals is focused on providing you with a safe, on-time and customer-friendly flight experience.
Jazz is owned by Chorus Aviation Inc. (TSX: CHR). Chorus's vision is to deliver regional aviation to the world.