Top Benefits
About the role
We are looking for the visionaries, the change-makers, and the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other, and strive to create inspiring, incredible educational experiences for all students, no matter where they are, or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity, and inspire positive change for so many people.
Our core values put the student experience at the center of what we do, reflecting who we are, and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Who we need
With thousands of students starting classes three times a year across multiple campuses and hundreds of faculty and staff, the 24/7 availability and resilience of our network and systems are essential.
Reporting to the IT Support Supervisor, we are looking for an IT Support Specialist to provide responsive, empathetic, and practical support for staff, students, and faculty across our campuses. You are driven by curiosity and enthusiasm for solving technical issues quickly and accurately. You will triage and prioritize incoming help requests, resolve incidents directly when possible, and escalate to senior team members when needed to maintain service level agreements. You will also contribute to after-hours monitoring and emergency support as part of the team rotation. You will primarily focus on classroom support (projectors, computers, AV setup), onboarding and offboarding (equipment preparation, shipping, returns), Wi-Fi and server room checks, and other hands-on support tasks.
This is a full time role, on-site at our Steeles Avenue location with occasional travel to other campuses in Ontario.
What’s in it for you
Challenges and career growth. You want to work across a broad scope where no two days are the same. You are eager to expand your knowledge in IT and increase your ability to deliver excellent service.
You will continuously learn, gain exposure to various technologies, and ensure access to time-sensitive and secure systems.
Impact. You will play a direct role in ensuring students and staff can rely on our technology. Your empathy, clear communication, and technical expertise will help shape a daily positive user experience. From helping a student in class get their presentation running to setting up a new employee’s laptop, your work will directly impact people’s ability to succeed.
Collaboration. You will work alongside experienced IT professionals, contributing to projects, supporting cross-functional initiatives, and participating in a team culture where everyone is supported to grow and thrive. You will interact daily with a wide range of people – students, staff, faculty, and executives – giving you unique exposure and face-to-face experience that you wouldn’t find in a typical entry-level IT role.
As our new IT Support Specialist, you will:
- Support and analyze. You will act as the first point of contact to receive, diagnose, troubleshoot, document, and resolve technical issues related to hardware, software, and networking. Using remote diagnostic tools, you will address incidents directly, escalate incidents as needed, and provide accurate, detailed documentation. Tickets are primarily managed in Freshservice and assigned from a central queue, though you will also handle occasional walk-up requests and emails.
- Manage systems. You will deploy and maintain PC and Mac office and lab systems and infrastructure across campuses. You will provide classroom technology support (AV, projectors, computers), assist with onboarding and offboarding by preparing and collecting equipment, and perform regular campus equipment checks, with clear instructions provided.
- Collaborate. You will participate in small IT projects and cross-functional initiatives, working with colleagues across the organization to support the strategic imperatives of the institution. You will uphold a positive, inclusive team culture, support knowledge sharing, and participate in the collection and analysis of IT data to inform ongoing improvements.
- Monitor. You will provide after-hours monitoring and support via the case management system as part of the rotational staffing schedule, ensuring timely responses to urgent issues.
You have
- The education and experience. You have a diploma or degree in an IT-related discipline such as networking, systems administration, or technical support. You may have 1+ years of IT support or administration experience, ideally in a fast-paced or multi-system environment. You bring customer-facing experience from another industry (e.g., retail banking or telecom).
- The technical knowledge. You have experience troubleshooting PC workstations, Mac systems, and server hardware. Proficiency with IP networking, including firewalls, routers, programmable switches, and wireless networks. Exposure to Active Directory and proven ability to work within a ticket management system.
- The interpersonal skills. You have professional verbal and written communication abilities. You can clearly explain technical concepts to technical and non-technical audiences with patience and empathy. You know how to make people feel heard, build trust quickly, and maintain a positive attitude – even under pressure.
- The accountability. You take ownership of problems, follow through with accurate documentation, and escalate appropriately when needed to maintain SLA expectations.
- The flexibility. You are comfortable in a 24/7 environment, with flexibility to provide after-hours monitoring and emergency support as part of a rotation. You can prioritize tasks effectively, respond quickly under pressure, and travel regularly to campus locations as required.
Why work at Yorkville University?
- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
- The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees and ultimately our students from mentorship to teaching, from creative outlets to analytical ones.
- A place where all individuals feel welcomed in the academic and workplace environments, and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
- The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
- An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.
Join us
We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.
What you can expect from our hiring process:
- A virtual interview with a Talent Advisor discussing your interest in the role.
- An in-person interview with the Supervisor, Information Technology Support to share more about your experience related to the role. This will be an opportunity for you to ask questions about the technology, the team, and the clients you will serve.
- A virtual interview with a member of HR to learn more about the culture and organization.
Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.
Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.
#LI-DNI
zLiXSUZpPI
About Yorkville University
Yorkville University began with a simple idea: offer flexible, rigorous and career focused degrees on campus and online to people who are on a purposeful path. Since 2004, Yorkville University has successfully grown to encompass three campuses from coast to coast and conferred degrees on thousands of graduates.
Top Benefits
About the role
We are looking for the visionaries, the change-makers, and the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other, and strive to create inspiring, incredible educational experiences for all students, no matter where they are, or how they learn. In choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity, and inspire positive change for so many people.
Our core values put the student experience at the center of what we do, reflecting who we are, and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Who we need
With thousands of students starting classes three times a year across multiple campuses and hundreds of faculty and staff, the 24/7 availability and resilience of our network and systems are essential.
Reporting to the IT Support Supervisor, we are looking for an IT Support Specialist to provide responsive, empathetic, and practical support for staff, students, and faculty across our campuses. You are driven by curiosity and enthusiasm for solving technical issues quickly and accurately. You will triage and prioritize incoming help requests, resolve incidents directly when possible, and escalate to senior team members when needed to maintain service level agreements. You will also contribute to after-hours monitoring and emergency support as part of the team rotation. You will primarily focus on classroom support (projectors, computers, AV setup), onboarding and offboarding (equipment preparation, shipping, returns), Wi-Fi and server room checks, and other hands-on support tasks.
This is a full time role, on-site at our Steeles Avenue location with occasional travel to other campuses in Ontario.
What’s in it for you
Challenges and career growth. You want to work across a broad scope where no two days are the same. You are eager to expand your knowledge in IT and increase your ability to deliver excellent service.
You will continuously learn, gain exposure to various technologies, and ensure access to time-sensitive and secure systems.
Impact. You will play a direct role in ensuring students and staff can rely on our technology. Your empathy, clear communication, and technical expertise will help shape a daily positive user experience. From helping a student in class get their presentation running to setting up a new employee’s laptop, your work will directly impact people’s ability to succeed.
Collaboration. You will work alongside experienced IT professionals, contributing to projects, supporting cross-functional initiatives, and participating in a team culture where everyone is supported to grow and thrive. You will interact daily with a wide range of people – students, staff, faculty, and executives – giving you unique exposure and face-to-face experience that you wouldn’t find in a typical entry-level IT role.
As our new IT Support Specialist, you will:
- Support and analyze. You will act as the first point of contact to receive, diagnose, troubleshoot, document, and resolve technical issues related to hardware, software, and networking. Using remote diagnostic tools, you will address incidents directly, escalate incidents as needed, and provide accurate, detailed documentation. Tickets are primarily managed in Freshservice and assigned from a central queue, though you will also handle occasional walk-up requests and emails.
- Manage systems. You will deploy and maintain PC and Mac office and lab systems and infrastructure across campuses. You will provide classroom technology support (AV, projectors, computers), assist with onboarding and offboarding by preparing and collecting equipment, and perform regular campus equipment checks, with clear instructions provided.
- Collaborate. You will participate in small IT projects and cross-functional initiatives, working with colleagues across the organization to support the strategic imperatives of the institution. You will uphold a positive, inclusive team culture, support knowledge sharing, and participate in the collection and analysis of IT data to inform ongoing improvements.
- Monitor. You will provide after-hours monitoring and support via the case management system as part of the rotational staffing schedule, ensuring timely responses to urgent issues.
You have
- The education and experience. You have a diploma or degree in an IT-related discipline such as networking, systems administration, or technical support. You may have 1+ years of IT support or administration experience, ideally in a fast-paced or multi-system environment. You bring customer-facing experience from another industry (e.g., retail banking or telecom).
- The technical knowledge. You have experience troubleshooting PC workstations, Mac systems, and server hardware. Proficiency with IP networking, including firewalls, routers, programmable switches, and wireless networks. Exposure to Active Directory and proven ability to work within a ticket management system.
- The interpersonal skills. You have professional verbal and written communication abilities. You can clearly explain technical concepts to technical and non-technical audiences with patience and empathy. You know how to make people feel heard, build trust quickly, and maintain a positive attitude – even under pressure.
- The accountability. You take ownership of problems, follow through with accurate documentation, and escalate appropriately when needed to maintain SLA expectations.
- The flexibility. You are comfortable in a 24/7 environment, with flexibility to provide after-hours monitoring and emergency support as part of a rotation. You can prioritize tasks effectively, respond quickly under pressure, and travel regularly to campus locations as required.
Why work at Yorkville University?
- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future-forward.
- The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees and ultimately our students from mentorship to teaching, from creative outlets to analytical ones.
- A place where all individuals feel welcomed in the academic and workplace environments, and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
- The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.
- An appreciation for the insights and skills you bring to work with a competitive salary and comprehensive benefits, including a wide breadth of wellness services, and a work-life balance.
Join us
We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest.
What you can expect from our hiring process:
- A virtual interview with a Talent Advisor discussing your interest in the role.
- An in-person interview with the Supervisor, Information Technology Support to share more about your experience related to the role. This will be an opportunity for you to ask questions about the technology, the team, and the clients you will serve.
- A virtual interview with a member of HR to learn more about the culture and organization.
Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.
Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.
#LI-DNI
zLiXSUZpPI
About Yorkville University
Yorkville University began with a simple idea: offer flexible, rigorous and career focused degrees on campus and online to people who are on a purposeful path. Since 2004, Yorkville University has successfully grown to encompass three campuses from coast to coast and conferred degrees on thousands of graduates.