**Work Arrangement:**Hybrid

**Department:**Business Development Dept

Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry.

We are an organization that cares not only about results, but how those results are achieved. Our organization is grounded in the values of Safe, Trustworthy, Respectful, Collaborative and Entrepreneurial. Pembina has a diverse and inclusive working environment that provides employees with a positive and engaging working experience where they are recognized and empowered. Learn more about our values and strategy.

We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are basic rules. Working for Pembina means working safely.

####Overview:

Where there is growth there is opportunity. Pembina’s Commercial & Customer Service Team is actively hiring2****Customer Service Representativesreporting to the Director of Customer Service.

The Customer Service Representative plays a critical role in advancing Pembina’s commercial and operational objectives by proactively managing day‑to‑day customer relationships and service delivery across assigned assets. This role is centered on building trusted partnerships through clear, timely, and responsive communication, ensuring customers receive reliable, accurate, and high‑quality service. With a strong understanding of both customer priorities and Pembina’s business operations, the Customer Service Representative acts as a key liaison between customers and internal stakeholders, collaborating across teams to resolve issues, align expectations, and deliver integrated commercial outcomes.

####Responsibilities may include but not limited to:

Customer Relationship Management

• Act as a primary point of contact for assigned customers, building and maintaining strong, long‑term working relationships;
• Understand customer priorities, service requirements, and operating constraints, and ensure these are effectively communicated internally; and
• Support a customer‑focused service model that aligns customer needs with Pembina’s assets, services, and operating capabilities.

Service Coordination & Execution

• Coordinate customer service activities across internal teams including Commercial, Operations, Logistics, Accounting, and Regulatory;
• Support the execution of integrated commercial and operational activities by ensuring alignment between customer requests and internal capabilities; and
• Identify and escalate customer issues, risks, or service impacts in a timely manner and support resolution efforts.

Business & Asset Understanding

• Maintain a strong working knowledge of Pembina’s asset base, services, tariffs, and operating processes;
• Develop an understanding of customer operations and market context to support informed service delivery; and
• Apply a macro‑level perspective when managing customer interactions, considering broader operational, commercial, and market implications.

Communication & Stakeholder Interface

• Communicate clearly and professionally with customers and internal stakeholders regarding service delivery, changes, and issues;
• Prepare and contribute to customer communications, summaries, and internal updates as required; and
• Act as a senior individual contributor and informal leader, supporting alignment and collaboration within a matrixed environment.

####Qualifications:

• 10 + years of progressive experience in Customer Service, Customer Relationship Management, Commercial Operations, or related roles;
• Post‑secondary education in Business, Commerce, Operations, Engineering and or a related field, or an equivalent combination of education and experience;
• Preferred experience within energy, midstream, or asset‑intensive industries;
• Demonstrated experience managing complex customer relationships in a regulated or operationally intensive environment;
• Strong interpersonal and communication skills, with confidence engaging customers and internal stakeholders;
• Solid understanding of service delivery processes, customer support models, and cross‑functional coordination;
• Customer Focus – Consistently delivers responsive, professional, and reliable customer service;
• Collaboration – Works effectively across teams to support coordinated service delivery;
• Judgment & Problem Solving – Identifies issues early and supports practical, timely resolution;
• Communication – Conveys information clearly to customers and internal stakeholders;
• Business Acumen – Understands how customer service activities connect to Pembina’s assets and commercial objectives;
• Learning Agility – Demonstrates the ability to quickly adapt to new information, systems, customer needs, and operating environments; actively seeks feedback and applies learnings to continuously improve service delivery in a dynamic, growth‑oriented organization;
• Support Pembina’s safety culture of "Zero by Choice" and the “Life Saving Rules”. To read more about our Life Saving Rules, visit pembina.com/safety; and Actively participate in and support an equitable, diverse, and inclusive workplace.
  -Pembina’s Flexible Work Standard provides the option for eligible employees to work remotely on Fridays.

The successful candidate must be legally able to work in the country of the position. The final candidate will be required to undergo Pre-Employment Background Checks including a Criminal Record Check.

This position is scheduled to be posted until end of day: 04/03/2026. In rare circumstances, a position may be posted for less time if there has been significant interest in the role.

Our expectations are high, and our total rewards package reflects this.

Diverse perspectives, backgrounds, and experiences contribute to our collective success and enrich our workplace culture. We encourage applications from individuals of all backgrounds and experiences. If you're contacted to set up an interview and you require accessibility accommodations, please let your Talent Acquisition Advisor know at that time.

No agency calls please.