About the role
Company Introduction Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Role Overview
- Position: Contractor – Contract, Remote
- Commitment: ~20-30 hours/week
- Support an AI lab in building automation tools for payer communication. Create high-quality benefits investigation call scripts for insurance payers.
Responsibilities
- Develop and refine structured phone call scripts for collecting eligibility and benefits details for specialty medications.
- Translate payer requirements and notes into clear, natural-language questions for accurate and auditable responses.
- Incorporate payer-specific nuances, such as medical vs. pharmacy benefits, prior authorization rules, and specialty distribution pathways.
- Continuously improve scripts based on feedback from QA and real-world payer interactions.
- Maintain consistency, accuracy, and compliance across all documentation.
Requirements / Qualifications Must-Have Qualifications
- Background in specialty pharmacy operations, payer communications, or benefits investigation.
- Strong understanding of insurance concepts for specialty medications, including coverage restrictions, NDC, J-codes, HCPCS, and ICD-10.
- Proven ability to write precise, conversational scripts for extracting complete payer information.
- Excellent written communication and documentation skills with strong attention to detail.
Preferred Qualifications
- Prior experience conducting payer calls or working in benefits verification is a plus.
Engagement Details
- Contract Type: Contractor (Independent)
- Location: Remote
- Commitment: ~20-30 hours/week
Application Process (Takes 20-30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. ,
About the role
Company Introduction Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Role Overview
- Position: Contractor – Contract, Remote
- Commitment: ~20-30 hours/week
- Support an AI lab in building automation tools for payer communication. Create high-quality benefits investigation call scripts for insurance payers.
Responsibilities
- Develop and refine structured phone call scripts for collecting eligibility and benefits details for specialty medications.
- Translate payer requirements and notes into clear, natural-language questions for accurate and auditable responses.
- Incorporate payer-specific nuances, such as medical vs. pharmacy benefits, prior authorization rules, and specialty distribution pathways.
- Continuously improve scripts based on feedback from QA and real-world payer interactions.
- Maintain consistency, accuracy, and compliance across all documentation.
Requirements / Qualifications Must-Have Qualifications
- Background in specialty pharmacy operations, payer communications, or benefits investigation.
- Strong understanding of insurance concepts for specialty medications, including coverage restrictions, NDC, J-codes, HCPCS, and ICD-10.
- Proven ability to write precise, conversational scripts for extracting complete payer information.
- Excellent written communication and documentation skills with strong attention to detail.
Preferred Qualifications
- Prior experience conducting payer calls or working in benefits verification is a plus.
Engagement Details
- Contract Type: Contractor (Independent)
- Location: Remote
- Commitment: ~20-30 hours/week
Application Process (Takes 20-30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. ,