Based in Toronto, this compliance role oversees the daily operations of the GWAM and GA Investments Code of Ethics Program, supporting regulated entities across Global Wealth & Asset Management (GWAM) and General Account Investments (GA). The position supports various Employee Conflict of Interest Programs such as Gifts and Entertainment, Outside Business Affiliations, Political Contributions, and Personal Trading.

The successful candidate will provide dedicated, real-time expertise and support to our current Access Person population globally and provide hands-on support for the Program’s improvement projects and initiatives. The position reports directly to the Manager Compliance, and will collaborate closely with the team in Toronto, the offshore team in Manila, and Senior Director in Boston

Position Responsibilities:

• Oversee day-to-day operations: Provide day-to-day compliance support, address inquiries from our Access Persons related to the GWAM/GA Investments Code of Ethics via all means of delivery (Code of Ethics shared email inbox, email, Teams)
• Real-time monitoring of the Code of Ethics administrative system (StarCompliance) activities and processes
• Support monitoring of APs personal trading activity and review for compliance with the Code’s personal trading policies.
• Support review of daily trade exceptions
• Review and designate employees as Access Persons (APs) and provide them with training
• Use corporate technology to automate and enhance work processes
• Provide ad hoc analysis and project management support when needed

Required Qualifications:

• A high degree of integrity and a passion for promoting ethical behavior.

• Comfortable engaging with senior leaders and cross‑functional partners.

• Curiosity and a mindset centered on continuous improvement

• A mindset that embraces technology, data, and innovative approaches to compliance.

• 2+ years of financial services experience

• Experience with Excel, intermediate level and above

• Exceptional communication abilities

• Advanced analytical skills and sound judgment, with the ability to manage sensitive information and navigate complex cases effectively

• Ability to manage multiple priorities in a fast‑paced environment with minimal supervision.

Preferred Qualifications:

• Experience with Power BI, Power Automate, SharePoint, or similar tools.
• Experience working with trade surveillance, personal trading controls, or related monitoring systems (Bloomberg, StarCompliance, Aladdin, or similar platforms)
• Experience in ethics, compliance, risk management, internal audit, or related discipline.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$55,125.00 CAD - $91,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.