Senior Manager, Financial Crimes Training and Communications
About the role
Job Description
What is the opportunity?
The Senior Manager, Financial Crimes Training & Communications is responsible for the design, development, and execution of the Financial Crimes (FC) employee learning and communications strategy.
The role manages the design and delivery of classroom and technology-based training programs. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.
What will you do?
Developing, designing, and implementing classroom and web-based training programs to meet and anticipate the needs of FC employees and the expectations of regulators. Ensuring the proper preparation, implementation, and management of instructional development projects; developing curricula and their respective materials and allocating necessary resources for projects. Contributing to the selection, development and updating of courseware content for classroom and web-based delivery. Evaluating the effectiveness of training programs to ensure objectives are accomplished and regulatory expectations are met.
FC Learning
-
With an initial focus on the investigations team roles with a goal to eventually expand to all FC roles globally:
- Identify role-based skills and proficiency levels
- Contribute to the design and implementation of skills gap assessment
- Create, roll out, and maintain targeted role and skill-based learning pathways that provide a rich employee experience from onboarding to continued education.
- As needed, design, create, and deliver training content
- Research, identify and manage relationships with content providers – maintain an inventory of such providers and their expertise
- Create, implement, and manage an annual learning plan aligned to FC strategic initiatives and regulatory expectations, obtain, and manage funding
- Enhance and maintain tracking and reporting mechanism(s) necessary to provide evidence of regulatory readiness
-
With a focus on all FC employees:
- Assist FC employees in navigating RBC training resources.
- Curate industry learning resources (e.g., webinars, podcasts, conferences etc.) and communicate them in an easily digestible and accessible, role-specific fashion.
- Be the central point of contact and resource for FC employees for ACAMS and ACSS. Manage the RBC relationship with ACAMS and ACSS, including risk assessments, annual enrollments, payments, contracts, and ad hoc requests.
- Procure third party vendors for learning initiatives and as well as the respective reoccurring necessary activities during the life a relationship with the third-party vendor, including: selecting service providers, performing risk assessment, obtaining approvals and funding, on boarding, invoicing.
-
With a focus on supporting the Director, Financial Crimes Training & Communications
- Track and record FC tailored training globally
- As needed, support in the maintenance of the Enterprise training program and specialized courses
- As needed, provide regulatory reporting
FC Communications
- Own, lead, implement and maintain the communication channels for Financial Crimes and its employees – FC newsletter, Connect, RBCnet, RBC.com – providing FC subject matter expertise into the content of these channels. Provide ongoing strategy direction and innovative transformation.
- Define FC communication KPI’s to measure/track performance of various communication initiatives and strategically initiate transformation as needed.
- Soliciting employee feedback and incorporating it into future enhancements for employee communications.
- Providing strategic advice and hands on support to FC team members to ensure quality and effectiveness of communications (for example – Connect site, presentations).
- Supporting the Director FC Training and Communications in the execution of all FC communications events and initiatives.
- Contributes to the FC Governance team by supporting ad hoc requests and day to day activities when needed.
What do you need to succeed?
- 2-4 years experience with a Financial Crimes team of a regulated entity.
- Professional experience in developing and implementing informal and formal learning strategies and projects within a large, complex corporate environment, preferably with global scope.
- Proven skill and capability in learning design and development at the curriculum, course and module level in all channels of learning design (including digital multimedia).
- Demonstrated effective project management processes and practices in executing on learning solutions.
- Demonstrated effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts and business leaders.
- Demonstrates expertise in written communication.
- Multimedia experience with digital channels; comfortable with web design tools.
- Instructional design diploma or certificate or professional experience in adult education and/or learning and development.
Nice to have
- CAMS
Job Skills
Adult Learning Theory, Communication, Creativity, Curriculum Development, Detail-Oriented, Instructional Design, Instructional Development, Multi-Level Communication, Training Technologies
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
GROUP RISK MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-15
Application Deadline:
2025-11-01
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Manager, Financial Crimes Training and Communications
About the role
Job Description
What is the opportunity?
The Senior Manager, Financial Crimes Training & Communications is responsible for the design, development, and execution of the Financial Crimes (FC) employee learning and communications strategy.
The role manages the design and delivery of classroom and technology-based training programs. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.
What will you do?
Developing, designing, and implementing classroom and web-based training programs to meet and anticipate the needs of FC employees and the expectations of regulators. Ensuring the proper preparation, implementation, and management of instructional development projects; developing curricula and their respective materials and allocating necessary resources for projects. Contributing to the selection, development and updating of courseware content for classroom and web-based delivery. Evaluating the effectiveness of training programs to ensure objectives are accomplished and regulatory expectations are met.
FC Learning
-
With an initial focus on the investigations team roles with a goal to eventually expand to all FC roles globally:
- Identify role-based skills and proficiency levels
- Contribute to the design and implementation of skills gap assessment
- Create, roll out, and maintain targeted role and skill-based learning pathways that provide a rich employee experience from onboarding to continued education.
- As needed, design, create, and deliver training content
- Research, identify and manage relationships with content providers – maintain an inventory of such providers and their expertise
- Create, implement, and manage an annual learning plan aligned to FC strategic initiatives and regulatory expectations, obtain, and manage funding
- Enhance and maintain tracking and reporting mechanism(s) necessary to provide evidence of regulatory readiness
-
With a focus on all FC employees:
- Assist FC employees in navigating RBC training resources.
- Curate industry learning resources (e.g., webinars, podcasts, conferences etc.) and communicate them in an easily digestible and accessible, role-specific fashion.
- Be the central point of contact and resource for FC employees for ACAMS and ACSS. Manage the RBC relationship with ACAMS and ACSS, including risk assessments, annual enrollments, payments, contracts, and ad hoc requests.
- Procure third party vendors for learning initiatives and as well as the respective reoccurring necessary activities during the life a relationship with the third-party vendor, including: selecting service providers, performing risk assessment, obtaining approvals and funding, on boarding, invoicing.
-
With a focus on supporting the Director, Financial Crimes Training & Communications
- Track and record FC tailored training globally
- As needed, support in the maintenance of the Enterprise training program and specialized courses
- As needed, provide regulatory reporting
FC Communications
- Own, lead, implement and maintain the communication channels for Financial Crimes and its employees – FC newsletter, Connect, RBCnet, RBC.com – providing FC subject matter expertise into the content of these channels. Provide ongoing strategy direction and innovative transformation.
- Define FC communication KPI’s to measure/track performance of various communication initiatives and strategically initiate transformation as needed.
- Soliciting employee feedback and incorporating it into future enhancements for employee communications.
- Providing strategic advice and hands on support to FC team members to ensure quality and effectiveness of communications (for example – Connect site, presentations).
- Supporting the Director FC Training and Communications in the execution of all FC communications events and initiatives.
- Contributes to the FC Governance team by supporting ad hoc requests and day to day activities when needed.
What do you need to succeed?
- 2-4 years experience with a Financial Crimes team of a regulated entity.
- Professional experience in developing and implementing informal and formal learning strategies and projects within a large, complex corporate environment, preferably with global scope.
- Proven skill and capability in learning design and development at the curriculum, course and module level in all channels of learning design (including digital multimedia).
- Demonstrated effective project management processes and practices in executing on learning solutions.
- Demonstrated effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts and business leaders.
- Demonstrates expertise in written communication.
- Multimedia experience with digital channels; comfortable with web design tools.
- Instructional design diploma or certificate or professional experience in adult education and/or learning and development.
Nice to have
- CAMS
Job Skills
Adult Learning Theory, Communication, Creativity, Curriculum Development, Detail-Oriented, Instructional Design, Instructional Development, Multi-Level Communication, Training Technologies
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
GROUP RISK MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-15
Application Deadline:
2025-11-01
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.