Senior Consultant, Business Discovery and Optimization
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you'll be doing
You will be joining the Enterprise Digital and AI Enablement team with CIBC. As the Senior Consultant, Business Discovery and Optimization, will lead and support initiatives across CIBC’s business units aimed at optimizing business operations, driving efficiency, and delivering shareholder value. This role will also be responsible for developing Digital & AI solutions and enabling use cases that align with business objectives and ensure seamless execution. This is a highly collaborative role with exposure across the bank and will require strong strategic thinking, data-driving decision making and proactive stakeholder management, with a track record of driving impactful changes and a passion for designing the bank of the future. The role will lead cross-functional efforts with partners to identify and implement Digital & AI solutions to drive increased profitability, productivity and client & employee experience.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
- Technology Consultation – You will consult on the feasibility of automation and AI solutions into the current suite of CIBC programs and technologies. Day 2 Support – You will monitor and ensure flows in our self serve environment are working as intended. You will also assist in the implementation of new flows.
- Opportunity Discovery - You will assist in identifying Digital & AI use cases by collaborating with stakeholders across various teams to uncover unseen gaps, assess optimization opportunities to address operational challenges, and evaluate the impact of proposed changes to the business. You will provide insights and recommendations to improve team efficiency and deliver measurable outcomes.
- Critical Thinking – You will analyze operational and business data within specific lines of business. You will also highlight potential limitations and risks to leadership to support informed decision-making.
- Futuristic Thinking - You will identify innovative and creative solutions with new ways of thinking about issues and opportunities, utilizing market trends, data analysis techniques and voice of client/user information.
- Relationship Management – You will foster strong relationships with stakeholders to understand their needs and priorities and make recommendations to ensure alignment. You will build strong strategic relationships with the ability to negotiate and influence business and technology partners to ensure alignment of initiatives and individual deliverables across dependent optimization initiatives. You will also solicit feedback formally and informally from applicable stakeholders to continuous improve and enhance solution effectiveness, supporting the realization and impact of the opportunities.
- Project Management – You will lead cross-functional efforts to enable realization of identified opportunities on changes across the organization. You may be partnering with internal delivery teams, where applicable, to ensure timely delivery of solutions. You will collaborate with external vendors, where applicable, to support the exploration and deployment of relevant solutions.
Who you are
- You're Tech savvy. You seek out innovative solutions and embrace evolving technologies. You easily adapt to new tools and trends. You have good understanding on evolving digital & AI technologies and the implications for our clients, employee experience and profitability.
- You can demonstrate experience in technology and business optimization, with minimum 5 years’ experience with Process Improvement Methodologies, such as Six Sigma and Lean concepts. You have experience in the approaches, tools and techniques for use cases identification, enablement and project management. You also have comprehensive knowledge of financial services practices and principles sufficient to analyze and interpret complex concepts and apply these in innovative ways.
- You give meaning to data. You enjoy investigating complex business problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
- Your influence makes an impact. You know that relationships and networks are essential to success. You recognize and respond to underlying concerns of multiple interests and to shape the decision making process in situations that involve complexity and ambiguity. You have are able to tailor communication styles and level of details to various background of stakeholders in an impactful way.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
-
Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 16th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
AI Systems, Analytical Thinking, Automation, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork, Technical Support
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Senior Consultant, Business Discovery and Optimization
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you'll be doing
You will be joining the Enterprise Digital and AI Enablement team with CIBC. As the Senior Consultant, Business Discovery and Optimization, will lead and support initiatives across CIBC’s business units aimed at optimizing business operations, driving efficiency, and delivering shareholder value. This role will also be responsible for developing Digital & AI solutions and enabling use cases that align with business objectives and ensure seamless execution. This is a highly collaborative role with exposure across the bank and will require strong strategic thinking, data-driving decision making and proactive stakeholder management, with a track record of driving impactful changes and a passion for designing the bank of the future. The role will lead cross-functional efforts with partners to identify and implement Digital & AI solutions to drive increased profitability, productivity and client & employee experience.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
- Technology Consultation – You will consult on the feasibility of automation and AI solutions into the current suite of CIBC programs and technologies. Day 2 Support – You will monitor and ensure flows in our self serve environment are working as intended. You will also assist in the implementation of new flows.
- Opportunity Discovery - You will assist in identifying Digital & AI use cases by collaborating with stakeholders across various teams to uncover unseen gaps, assess optimization opportunities to address operational challenges, and evaluate the impact of proposed changes to the business. You will provide insights and recommendations to improve team efficiency and deliver measurable outcomes.
- Critical Thinking – You will analyze operational and business data within specific lines of business. You will also highlight potential limitations and risks to leadership to support informed decision-making.
- Futuristic Thinking - You will identify innovative and creative solutions with new ways of thinking about issues and opportunities, utilizing market trends, data analysis techniques and voice of client/user information.
- Relationship Management – You will foster strong relationships with stakeholders to understand their needs and priorities and make recommendations to ensure alignment. You will build strong strategic relationships with the ability to negotiate and influence business and technology partners to ensure alignment of initiatives and individual deliverables across dependent optimization initiatives. You will also solicit feedback formally and informally from applicable stakeholders to continuous improve and enhance solution effectiveness, supporting the realization and impact of the opportunities.
- Project Management – You will lead cross-functional efforts to enable realization of identified opportunities on changes across the organization. You may be partnering with internal delivery teams, where applicable, to ensure timely delivery of solutions. You will collaborate with external vendors, where applicable, to support the exploration and deployment of relevant solutions.
Who you are
- You're Tech savvy. You seek out innovative solutions and embrace evolving technologies. You easily adapt to new tools and trends. You have good understanding on evolving digital & AI technologies and the implications for our clients, employee experience and profitability.
- You can demonstrate experience in technology and business optimization, with minimum 5 years’ experience with Process Improvement Methodologies, such as Six Sigma and Lean concepts. You have experience in the approaches, tools and techniques for use cases identification, enablement and project management. You also have comprehensive knowledge of financial services practices and principles sufficient to analyze and interpret complex concepts and apply these in innovative ways.
- You give meaning to data. You enjoy investigating complex business problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
- Your influence makes an impact. You know that relationships and networks are essential to success. You recognize and respond to underlying concerns of multiple interests and to shape the decision making process in situations that involve complexity and ambiguity. You have are able to tailor communication styles and level of details to various background of stakeholders in an impactful way.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
-
Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 16th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
AI Systems, Analytical Thinking, Automation, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork, Technical Support
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.