About the role
Lead Support Representative, Technical Documents / Technical Document Specialist 2
The Technical Document Specialist 2 is responsible for the completion and/or production of the overall data, graphic design and print production needs of the BIS production facility. The main function of the position is data management and supporting project completion as it relates to all scanning, printing and digital work (eg preparation of files for optimal printing and insertion). Through their knowledge and experience of all bis business lines the expectation is that they will be a resource of education for all LDS production staff. The qualified candidate must be able to work in a demanding fast paced environment while managing multiple deadlines.
Responsibilities:
- Delivers graphic output from customers' basic ideas to meet business needs;
- Designs and produces print and presentation-ready artwork including graphs, charts, posters and/or photos;
- Meets customer quality and design requirements;
- Maintain a graphic and photographic library of design files as well as digital records for all work completed;
- Keeps abreast of industry thinking, new ideas and technologies;
- Uses innovation to address complex problems and business needs while meeting the constraints of cost, time and client need;
- Adheres to legal requirements relating to duplication, printing, software, digital images/artwork and fonts;
- Adheres to production schedules and deadlines;
- Consults with client and staff to identify their graphic needs, budget constraints and reasonable deadlines for the project;
- Perform QC (quality control) on all produced materials for accuracy of completion;
- High performance ability in all aspects of scanning, printing and assembly functions within the production environment;
- Responsible for providing direction to production team on job specific instructions based on the desired output for scanning, litigation and backfile projects;
- Prepare print files and data export files for mail merges, print and intelligent insertion
- Complete invoicing and required reports for completed projects;
- Other duties as assigned by manager.
Qualifications:
- 4 year Post-Secondary Education in Commercial Art\Graphic Design or equivalent experience
- Minimum of 3 years related experience
- Prior work experience in Print and mail environment, a legal FM (Ricoh Managed Customer Site), or a graphics environment is preferred
Knowledge & Skills:
- Proficiency in Microsoft Office (most notably Excel) and Adobe Creative Suite (Illustrator, Indesign, Dreamweaver, etc.)
- Working knowledge of mail merge process and understanding of document preflight
- Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments
- Must be able to adapt to changing situations and be flexible
- Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards
- Effective verbal and written communication skills
- Has knowledge of desktop publishing software to ensure client files can be manipulated (or created) for proper output. Workflow development an asset
- Has operational knowledge of specialized equipment such as a production color printer, high volume scanners, paper cutters, paper drills and laminating devices
Other Requirements:
- May be required to work outside of regular business hours depending on production and business needs (10%)
Not the right fit? Search for Support Representative, Technical Document jobs in Toronto, ON
About Ricoh
For more than 50 years, the PFU group of companies ("PFU") has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
PFU Limited was founded in 1960, and our joint-venture roots weave back to 1973 when we joined PANAFACOM, a consortium of companies including Fujitsu and Panasonic that developed the first minicomputers. Years later, in 1987, USAC Denshi and PANAFACOM merged to establish PFU Limited (PANAFACOM, USAC). In 1983, PFU Limited launched its first document scanner.
PFU has been committed to manufacturing and supporting digital transformation-focused products for our customers and partners for decades. From introducing the first flatbed scanner to building the best-selling fi-7160, our innovative spirit and solution-forward technologies have helped us achieve and maintain our top spot as a leader in document scanners.
In 2022, we joined the Ricoh Group of companies and changed our name from Fujitsu Document Scanners to Ricoh Document Scanners. Besides the change in branding, our customers and partners can expect the same level of excellence, quality, and reliability. The R&D, manufacturing, sales, marketing, and services that our customers and partners know and trust will stay exactly the same.
We are dedicated to bringing best-in-class consumer and enterprise document scanners to organizations everywhere, helping them move forward in a more connected, sustainable world.
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About the role
Lead Support Representative, Technical Documents / Technical Document Specialist 2
The Technical Document Specialist 2 is responsible for the completion and/or production of the overall data, graphic design and print production needs of the BIS production facility. The main function of the position is data management and supporting project completion as it relates to all scanning, printing and digital work (eg preparation of files for optimal printing and insertion). Through their knowledge and experience of all bis business lines the expectation is that they will be a resource of education for all LDS production staff. The qualified candidate must be able to work in a demanding fast paced environment while managing multiple deadlines.
Responsibilities:
- Delivers graphic output from customers' basic ideas to meet business needs;
- Designs and produces print and presentation-ready artwork including graphs, charts, posters and/or photos;
- Meets customer quality and design requirements;
- Maintain a graphic and photographic library of design files as well as digital records for all work completed;
- Keeps abreast of industry thinking, new ideas and technologies;
- Uses innovation to address complex problems and business needs while meeting the constraints of cost, time and client need;
- Adheres to legal requirements relating to duplication, printing, software, digital images/artwork and fonts;
- Adheres to production schedules and deadlines;
- Consults with client and staff to identify their graphic needs, budget constraints and reasonable deadlines for the project;
- Perform QC (quality control) on all produced materials for accuracy of completion;
- High performance ability in all aspects of scanning, printing and assembly functions within the production environment;
- Responsible for providing direction to production team on job specific instructions based on the desired output for scanning, litigation and backfile projects;
- Prepare print files and data export files for mail merges, print and intelligent insertion
- Complete invoicing and required reports for completed projects;
- Other duties as assigned by manager.
Qualifications:
- 4 year Post-Secondary Education in Commercial Art\Graphic Design or equivalent experience
- Minimum of 3 years related experience
- Prior work experience in Print and mail environment, a legal FM (Ricoh Managed Customer Site), or a graphics environment is preferred
Knowledge & Skills:
- Proficiency in Microsoft Office (most notably Excel) and Adobe Creative Suite (Illustrator, Indesign, Dreamweaver, etc.)
- Working knowledge of mail merge process and understanding of document preflight
- Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments
- Must be able to adapt to changing situations and be flexible
- Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards
- Effective verbal and written communication skills
- Has knowledge of desktop publishing software to ensure client files can be manipulated (or created) for proper output. Workflow development an asset
- Has operational knowledge of specialized equipment such as a production color printer, high volume scanners, paper cutters, paper drills and laminating devices
Other Requirements:
- May be required to work outside of regular business hours depending on production and business needs (10%)
Not the right fit? Search for Support Representative, Technical Document jobs in Toronto, ON
About Ricoh
For more than 50 years, the PFU group of companies ("PFU") has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
PFU Limited was founded in 1960, and our joint-venture roots weave back to 1973 when we joined PANAFACOM, a consortium of companies including Fujitsu and Panasonic that developed the first minicomputers. Years later, in 1987, USAC Denshi and PANAFACOM merged to establish PFU Limited (PANAFACOM, USAC). In 1983, PFU Limited launched its first document scanner.
PFU has been committed to manufacturing and supporting digital transformation-focused products for our customers and partners for decades. From introducing the first flatbed scanner to building the best-selling fi-7160, our innovative spirit and solution-forward technologies have helped us achieve and maintain our top spot as a leader in document scanners.
In 2022, we joined the Ricoh Group of companies and changed our name from Fujitsu Document Scanners to Ricoh Document Scanners. Besides the change in branding, our customers and partners can expect the same level of excellence, quality, and reliability. The R&D, manufacturing, sales, marketing, and services that our customers and partners know and trust will stay exactly the same.
We are dedicated to bringing best-in-class consumer and enterprise document scanners to organizations everywhere, helping them move forward in a more connected, sustainable world.