Tour Receptionist
About the role
- Represents Hilton Grand Vacations in a professional manner at all times.
- Welcomes and checks-in the clients coming to a sales presentation.
- Obtains necessary information from client to ensure accurate segment assignment.
- Correctly assigns client to appropriate sales agent based on specific type/rotor.
- Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance.
- Identifies which clients provided a “good faith deposit” and processes upon checking in for the tour.
- Coordinates the Sales line, properly assigning clients to Sales agents and updates tour information.
- Updates and keeps track of all tour results and gifts provided.
- Refunds deposits.
- Maintains and reconciles good faith money.
- Prepares “Client Booked vs. Showed” reports for each tour wave in an accurate and timely manner.
- Updates tour information in Atlas specifically through check-in, agent assignment, tour credit, etc.
- Verifies tour information in Atlas is correct through the process of running reports and verifying data.
- Researches and prepares tour information for the following four days based on wave, tour type and Sales agent pre-assignment. Updates and distributes report twice daily.
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $21.00 per hour
About Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.
Tour Receptionist
About the role
- Represents Hilton Grand Vacations in a professional manner at all times.
- Welcomes and checks-in the clients coming to a sales presentation.
- Obtains necessary information from client to ensure accurate segment assignment.
- Correctly assigns client to appropriate sales agent based on specific type/rotor.
- Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance.
- Identifies which clients provided a “good faith deposit” and processes upon checking in for the tour.
- Coordinates the Sales line, properly assigning clients to Sales agents and updates tour information.
- Updates and keeps track of all tour results and gifts provided.
- Refunds deposits.
- Maintains and reconciles good faith money.
- Prepares “Client Booked vs. Showed” reports for each tour wave in an accurate and timely manner.
- Updates tour information in Atlas specifically through check-in, agent assignment, tour credit, etc.
- Verifies tour information in Atlas is correct through the process of running reports and verifying data.
- Researches and prepares tour information for the following four days based on wave, tour type and Sales agent pre-assignment. Updates and distributes report twice daily.
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $21.00 per hour
About Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.