Senior Product Manager (Dashboard & Enterprise Operational Platforms)
Toronto, Canada
Senior Level
Full-Time
Top Benefits
Health, dental, vision coverage
Pet insurance included
Unlimited time off, avg 5 weeks
About the role
- Marqeta is seeking a Senior Product Manager for Marqeta Dashboard & Enterprise Operational Platforms to lead the strategy, development, and evolution of the systems that power financial operations at scale
- This role owns the Marqeta Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance
- You will build the tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems
- This includes opportunities to introduce AI-driven automation, improve operational visibility, and reduce manual effort across the platform
- You’ll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver high-impact solutions that sit at the center of how Marqeta operates
- The Marqeta Dashboard is where operations happen
- It is how customers run their programs, resolve issues, and gain control over their financial products
- This role defines how that experience evolves — turning operational complexity into scalable, intelligent systems that unlock efficiency, visibility, and growth
- Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms
- Build tools that streamline workflows across:
- Card and account management
- Transaction investigation
- Disputes and servicing
- Operational controls and monitoring
- Deliver dashboards and reporting that provide real-time operational visibility
- Design systems that support secure, compliant financial operations (identity, permissions, governance)
- Integrate with enterprise systems (CRM, case management, support tooling, data platforms)
- Identify and deliver AI-assisted workflows to improve efficiency and reduce manual work
- Partner closely with Engineering and Design to ship intuitive, workflow-driven experiences
- Translate operational pain points into scalable product solutions
Benefits
- Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
- Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
- Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
- Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
- 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
- Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
- Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
- Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
- Stock discount: The Employee Stock Purchase Program allows employees to buy discounted company stock- Ownership mindset — thrive in cross-functional environments, take end-to-end ownership, and are energized by improving how teams operate at scale
- Operational systems expertise — hands-on experience building operational dashboards, case management systems, or support tooling; familiarity with platforms like Salesforce, Zendesk, or ServiceNow is a plus
- Exceptional product judgment — able to balance customer needs, compliance requirements, and technical constraints while maintaining focus on business impact
- Cross-functional collaboration — excellent communication and stakeholder management skills; operate comfortably across technical, operational, and business teams with ability to influence without authority
- Domain knowledge in regulated environments — experience with disputes, fraud, or compliance-related workflows, with comfort operating in fast-moving, highly regulated settings
- 5-8+ years of product management experience building enterprise software or operational platforms, with a focus on tools for operations teams (support, risk, disputes, program management)
- Strategic execution skills — strong ability to define product strategy, prioritize roadmaps, balance competing priorities, and drive end-to-end execution
- Strong technical product leadership — experience working closely with Engineering and Design on complex systems, with proven ability to simplify workflows into clear, scalable product solutions
- Experience driving 0 to 1 or major platform modernization efforts
- Experience building multi-tenant platform products used across multiple customers or programs
- Strong understanding of data models, reporting systems, and analytics-driven products
- Experience working with real-time systems or event-driven architectures
- Experience working directly with bank partners, regulators, or enterprise customers
- Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve)
- Experience introducing AI/ML or automation into operational workflows at scale
Not the right fit? Search for Product Manager jobs in Toronto, Canada
About Marqeta
Financial Services
1001-5000
Modern life is fueled by modern financial solutions that are so seamlessly woven into our daily lives, you almost forget they are there. At Marqeta, we don’t just think about how we transact, we think about how those transactions can unlock delight with every digital experience. Our modern card issuing platform enables our world-class customers to create tailored and embedded financial solutions that cater to the evolving needs of today’s consumers.
Marqeta is a flexible-first company with headquarters in Oakland, CA. We’re passionate about empowering our people to make a significant impact and do the best work of their lives, all while revolutionizing the way millions experience the movement of money.
Similar Jobs
Senior Product Manager (Dashboard & Enterprise Operational Platforms)
Toronto, Canada
Senior Level
Full-Time
Top Benefits
Health, dental, vision coverage
Pet insurance included
Unlimited time off, avg 5 weeks
About the role
- Marqeta is seeking a Senior Product Manager for Marqeta Dashboard & Enterprise Operational Platforms to lead the strategy, development, and evolution of the systems that power financial operations at scale
- This role owns the Marqeta Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance
- You will build the tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems
- This includes opportunities to introduce AI-driven automation, improve operational visibility, and reduce manual effort across the platform
- You’ll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver high-impact solutions that sit at the center of how Marqeta operates
- The Marqeta Dashboard is where operations happen
- It is how customers run their programs, resolve issues, and gain control over their financial products
- This role defines how that experience evolves — turning operational complexity into scalable, intelligent systems that unlock efficiency, visibility, and growth
- Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms
- Build tools that streamline workflows across:
- Card and account management
- Transaction investigation
- Disputes and servicing
- Operational controls and monitoring
- Deliver dashboards and reporting that provide real-time operational visibility
- Design systems that support secure, compliant financial operations (identity, permissions, governance)
- Integrate with enterprise systems (CRM, case management, support tooling, data platforms)
- Identify and deliver AI-assisted workflows to improve efficiency and reduce manual work
- Partner closely with Engineering and Design to ship intuitive, workflow-driven experiences
- Translate operational pain points into scalable product solutions
Benefits
- Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
- Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
- Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
- Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
- 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
- Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
- Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
- Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
- Stock discount: The Employee Stock Purchase Program allows employees to buy discounted company stock- Ownership mindset — thrive in cross-functional environments, take end-to-end ownership, and are energized by improving how teams operate at scale
- Operational systems expertise — hands-on experience building operational dashboards, case management systems, or support tooling; familiarity with platforms like Salesforce, Zendesk, or ServiceNow is a plus
- Exceptional product judgment — able to balance customer needs, compliance requirements, and technical constraints while maintaining focus on business impact
- Cross-functional collaboration — excellent communication and stakeholder management skills; operate comfortably across technical, operational, and business teams with ability to influence without authority
- Domain knowledge in regulated environments — experience with disputes, fraud, or compliance-related workflows, with comfort operating in fast-moving, highly regulated settings
- 5-8+ years of product management experience building enterprise software or operational platforms, with a focus on tools for operations teams (support, risk, disputes, program management)
- Strategic execution skills — strong ability to define product strategy, prioritize roadmaps, balance competing priorities, and drive end-to-end execution
- Strong technical product leadership — experience working closely with Engineering and Design on complex systems, with proven ability to simplify workflows into clear, scalable product solutions
- Experience driving 0 to 1 or major platform modernization efforts
- Experience building multi-tenant platform products used across multiple customers or programs
- Strong understanding of data models, reporting systems, and analytics-driven products
- Experience working with real-time systems or event-driven architectures
- Experience working directly with bank partners, regulators, or enterprise customers
- Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve)
- Experience introducing AI/ML or automation into operational workflows at scale
Not the right fit? Search for Product Manager jobs in Toronto, Canada
About Marqeta
Financial Services
1001-5000
Modern life is fueled by modern financial solutions that are so seamlessly woven into our daily lives, you almost forget they are there. At Marqeta, we don’t just think about how we transact, we think about how those transactions can unlock delight with every digital experience. Our modern card issuing platform enables our world-class customers to create tailored and embedded financial solutions that cater to the evolving needs of today’s consumers.
Marqeta is a flexible-first company with headquarters in Oakland, CA. We’re passionate about empowering our people to make a significant impact and do the best work of their lives, all while revolutionizing the way millions experience the movement of money.