Senior Technical Consultant/Manager, Senior ServiceNow Developer
About the role
Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.
KPMG’s Technology Consulting Advisory Practice strives to deliver business benefits from a broad range of technologies, helping our clients develop high-performing IT functions and leverage investments in current systems to deliver significant business value.
What You Will Do
- Develop, set up, and tailor ServiceNow applications for both new and existing deployments.
- Engage with a variety of applications in ServiceNow, including ITSM, HRSD, ITOM, and CSM.
- Establish and configure functional data, including Notifications and Service Level Agreements.
- Create and set up script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs, as well as create or modify tables and their relationships.
- Establish interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects.
- Conduct design, development, unit testing, and troubleshoot system and integration testing.
- Document the design, development processes, unit test cases, and implementation plans.
- Advise on Administration settings and best practices.
- Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.
What You Bring To The Role
- At least 4-6 years of experience with ServiceNow, including custom development and configuration
- Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
- Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
- Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
- Knowledgeable in integrations and migrations.
- Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
- Proven ability to troubleshoot technical issues effectively.
- Comfortable working in an agile environment that emphasizes continuous feedback and team interaction, with the ability to perform under high pressure.
Providing you with the support you need to be at your best Our Values, The KPMG Way Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.
About KPMG Canada
KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and more than 10,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world.
KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et plus de 10 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.
Senior Technical Consultant/Manager, Senior ServiceNow Developer
About the role
Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.
KPMG’s Technology Consulting Advisory Practice strives to deliver business benefits from a broad range of technologies, helping our clients develop high-performing IT functions and leverage investments in current systems to deliver significant business value.
What You Will Do
- Develop, set up, and tailor ServiceNow applications for both new and existing deployments.
- Engage with a variety of applications in ServiceNow, including ITSM, HRSD, ITOM, and CSM.
- Establish and configure functional data, including Notifications and Service Level Agreements.
- Create and set up script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs, as well as create or modify tables and their relationships.
- Establish interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects.
- Conduct design, development, unit testing, and troubleshoot system and integration testing.
- Document the design, development processes, unit test cases, and implementation plans.
- Advise on Administration settings and best practices.
- Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.
What You Bring To The Role
- At least 4-6 years of experience with ServiceNow, including custom development and configuration
- Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
- Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
- Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
- Knowledgeable in integrations and migrations.
- Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
- Proven ability to troubleshoot technical issues effectively.
- Comfortable working in an agile environment that emphasizes continuous feedback and team interaction, with the ability to perform under high pressure.
Providing you with the support you need to be at your best Our Values, The KPMG Way Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.
About KPMG Canada
KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and more than 10,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world.
KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et plus de 10 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.