Manager, Technical and Production Support
Top Benefits
About the role
Job Description
What is the opportunity?
As the Manager, Technology / Production Support, you will ensure the stability, performance, and reliability of business-as-usual (BAU) operations across critical technology platforms, including Python, Github, Ansible automation, Apache Airflow workflows, and SQL Server. You will be responsible for maintaining seamless system functionality, resolving production issues, and optimizing operational efficiency while ensuring strict adherence to RBC’s governance frameworks and regulatory standards. The incumbent will act as a key custodian of proactive monitoring, incident resolution, and continuous improvement to minimize downtime and ensure compliance with internal and external requirements.
Please note this role is not a people manager position and the incumbent will act in an individual contributor capacity.
What will you do?
- System Maintenance: Monitor and resolve incidents for Python-based BAU controls, adhering to SLAs, and execute scheduled maintenance tasks (e.g., log rotation, dependency updates)
- Data & Storage Management: Manage AWS S3 operations, including data uploads, lifecycle policies, access controls, and dataset migrations, while ensuring data integrity and compliance with RBC’s encryption and security policies.
- Database Operations: Support SQL Server data load using Python libraries (e.g., pyodbc, SQLAlchemy, pymssql), optimize queries, troubleshoot connectivity issues, and validate data consistency.
- Workflow Orchestration: Support and troubleshoot Apache Airflow workflow pipelines for ETL processes and workflow automation, addressing DAG failures and optimizing pipeline performance.
- Analytics & Reporting: Maintain Jupyter Notebooks for regulatory controls development, validate outputs, and ensure version control through Git integration.
- Automation & Compliance: Develop Ansible playbooks to enforce infrastructure-as-code (IaC) standards and collaborate with audit teams to document controls and remediate findings.
- Documentation: Update runbooks, process diagrams, and knowledge bases to ensure accurate and accessible documentation for supported systems.
What do you need to succeed?
Must have:
- 4+ years of experience supporting Python in production environments, including Jupyter Notebooks and SQL Server integration (using libraries like pyodbc, SQLAlchemy).
- Hands-on experience with Ansible (playbook development), Apache Airflow (DAG management),
- Proficiency in SQL, Git, and Linux/Unix systems.
- Strong understanding of financial controls or regulatory compliance (e.g., SOX, OSFI).
- Excellent written/verbal communication skills, with fluency in both business and technical environments, proven analytical and problem-solving skills along with a collaborative attitude.
- University Degree in Statistics, Mathematics, Computer Science, Engineering or other quantitative field of study .
Nice to have
- Exposure to MLOps.
- Working knowledge of retail or business banking products, strong understanding of banking industry policies and procedures
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work and take on progressively greater accountabilities
Job Skills
Critical Thinking, Data Administration, Database Structures, Data Governance, Data Mining, Data Modeling, Detail-Oriented, Information Security Management, Quality Management, Quantitative Research
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-02-04
Application Deadline:
2026-02-19
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Manager, Technical and Production Support
Top Benefits
About the role
Job Description
What is the opportunity?
As the Manager, Technology / Production Support, you will ensure the stability, performance, and reliability of business-as-usual (BAU) operations across critical technology platforms, including Python, Github, Ansible automation, Apache Airflow workflows, and SQL Server. You will be responsible for maintaining seamless system functionality, resolving production issues, and optimizing operational efficiency while ensuring strict adherence to RBC’s governance frameworks and regulatory standards. The incumbent will act as a key custodian of proactive monitoring, incident resolution, and continuous improvement to minimize downtime and ensure compliance with internal and external requirements.
Please note this role is not a people manager position and the incumbent will act in an individual contributor capacity.
What will you do?
- System Maintenance: Monitor and resolve incidents for Python-based BAU controls, adhering to SLAs, and execute scheduled maintenance tasks (e.g., log rotation, dependency updates)
- Data & Storage Management: Manage AWS S3 operations, including data uploads, lifecycle policies, access controls, and dataset migrations, while ensuring data integrity and compliance with RBC’s encryption and security policies.
- Database Operations: Support SQL Server data load using Python libraries (e.g., pyodbc, SQLAlchemy, pymssql), optimize queries, troubleshoot connectivity issues, and validate data consistency.
- Workflow Orchestration: Support and troubleshoot Apache Airflow workflow pipelines for ETL processes and workflow automation, addressing DAG failures and optimizing pipeline performance.
- Analytics & Reporting: Maintain Jupyter Notebooks for regulatory controls development, validate outputs, and ensure version control through Git integration.
- Automation & Compliance: Develop Ansible playbooks to enforce infrastructure-as-code (IaC) standards and collaborate with audit teams to document controls and remediate findings.
- Documentation: Update runbooks, process diagrams, and knowledge bases to ensure accurate and accessible documentation for supported systems.
What do you need to succeed?
Must have:
- 4+ years of experience supporting Python in production environments, including Jupyter Notebooks and SQL Server integration (using libraries like pyodbc, SQLAlchemy).
- Hands-on experience with Ansible (playbook development), Apache Airflow (DAG management),
- Proficiency in SQL, Git, and Linux/Unix systems.
- Strong understanding of financial controls or regulatory compliance (e.g., SOX, OSFI).
- Excellent written/verbal communication skills, with fluency in both business and technical environments, proven analytical and problem-solving skills along with a collaborative attitude.
- University Degree in Statistics, Mathematics, Computer Science, Engineering or other quantitative field of study .
Nice to have
- Exposure to MLOps.
- Working knowledge of retail or business banking products, strong understanding of banking industry policies and procedures
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work and take on progressively greater accountabilities
Job Skills
Critical Thinking, Data Administration, Database Structures, Data Governance, Data Mining, Data Modeling, Detail-Oriented, Information Security Management, Quality Management, Quantitative Research
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-02-04
Application Deadline:
2026-02-19
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.