MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓**, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations****where we are privileged to carry out our mission.**

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Needs Assessment Specialist to join our New Westminster WorkBC team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

TheNeeds Assessment Specialistis a professional dedicated to providing intake and needs assessment services to potential clients in accordance with WorkBC policies and procedures. This role involves conducting one-to-one assessments with individuals interested in case management services. The assessment process includes exploring factors that may impact the clients’ employability by establishing trust and open rapport. The Needs Assessment Specialist will encourage clients to share relevant information and discuss their aspirations. This position demonstrates cultural competency, professionalism, and a strong commitment to fostering a welcoming, inclusive, and safe environment for all clients and staff.

DUTIES OR RESPONSIBILITIES:

• Manage Online Employment Services (OES) applications in a timely and accurate manner.

• Conduct comprehensive Client Needs Assessments for individuals who meet the basic eligibility criteria for case management services.

• Conduct Guided Interview with clients and complete a comprehensive needs assessment to determine work experience, educational background, career goals, job readiness, interests, abilities, and aptitudes, ensuring detailed and accurate case notes in the Integrated Case Management (ICM) system.

• Identify when specialized services are required and make appropriate referrals.

• For eligible clients proceeding to case management, open ICM files in compliance with WorkBC policy and ensure all needs assessment notes are complete and clear.

• Refer clients to the appropriate Case Manager, ensuring clients understand next steps

• Manage the Unassigned Service Request List to ensure timely resolution of portal registration, prospect matches and case transfer requests.

• Process and follow up on Ministry referrals, contacting clients, assisting with registration, and conducting needs assessments as required.

• Uphold measures to safeguard the confidentiality of clients' sensitive information in compliance with privacy regulations and organizational policies

• Undertake additional responsibilities as assigned by the Assistant Manager or Manager to ensure continuity of services and team coverage

MINIMUM QUALIFICATIONS**:**

• A post-secondary certificate, degree, or diploma in a relevant field, i.e. human resources, career development, counselling, social work, psychology, adult education, business administration; or appropriate combination of training and experience

• Experience working with individuals with complex barriers and a broad range of cultural backgrounds.

• Current and satisfactory Criminal Record Check required.

DESIRED SKILLS AND QUALIFICATIONS:

• Able to build rapport with clients

• Excellent interpersonal and written communication skills

• Knowledge of the local labour market, community resources, and government programs.

• Able to connect policy understanding with strategies and processes that lead to improved client success and contractual outcomes

• Team player with the ability to work effectively with all types of people.

• Excellent administrative and organizational skills; ability to prioritize.

• Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making.

• Strong digital literacy skills in Microsoft Office software such as Word, Excel, Outlook, PowerPoint, and Teams.

• Knowledge of job search techniques, career development, and issues relating to unemployment.

• Cultural awareness

BONUS SKILLS/CERTIFICATIONS:

• Career Development Practitioner certified will be considered an asset

• Experience with Integrated Case Management (ICM) system will be considered an asset

COMPENSATION: $28.58- $31.03 per hour

HOURS:

Full-time (35 hours per week), Monday to Friday

The successful candidate must be able to commute toNew Westminster WorkBC– 2nd Floor, 519 Seventh Street, New Westminster, BC V3M 6A7.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: Until March 19, 2026 by 4:30 PM

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful WorkplaceandCode of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.