Manager, Vendor Management and Operations
Top Benefits
About the role
Application Deadline: 12/04/2025
Address: 33 Dundas Street West
Job Family Group: Procurement
The Manager, Vendor Management and Operations is part of the North American
Retail Payments (NARP)’ Vendor Management and Operations (VMO) Team,
supporting an assigned vendor and all related activities relating to it.
The Manager leads a team of Senior Analyst(s), ensuring effective management
of an assigned vendor portfolio, and focusing on vendor relationship(s),
governance, operations, strategic vendor programs, vendor and BMO strategy,
cost optimization and efficiencies.
Key Accountabilities:
- Lead the team and work closely with the team, the Senior Manager, and Director on assigned vendor portfolio activities.
- Activities could span across different functions, across the various life cycles of vendor management and governance.
- Monitor established Service Level Agreements (SLAs), track performance, deviations, and/or breaches. Taking action to remedy the SLA concerns, notifying internal stakeholders and the applicable vendor. Working through the breaches from start to finish.
- Manage metrics tracking and business performance reporting issues.
- Monitor and ensure vendor services are delivered in accordance with the terms of the agreement.
- Monitor established reporting between BMO and the vendor. Analyze business performance data to produce weekly, monthly, quarterly and annual performance reports, and ad hoc reports as requested, in a concise and consistent manner, soliciting input from a number of sources both internal and external to the business unit.
- Providing overviews on results and tracking of trends. Create and/or update internal processes related to vendor governance activities. Create new processes based on internal opportunities. Ensure processes are up to date for any required internal reviews.
- Facilitate contract reviews and amendment activities between BMO and the vendor.
- Manage BMO-Vendor engagements such as scheduled meetings, standing meetings, touchpoints, monthly and quarterly reviews.
- Manage BMO-Vendor governance including annual and ongoing due diligence activities.
- Ensure all vendor management systems and tools are up to date and comply to audit (internal and external) requirements through monthly audit checks, confirmations, etc.
- Identify opportunities in creating efficiencies, process improvements, technology advancements and performing baseline analysis, and execute against approved initiatives.
- If required, initiate and lead work effort to ensure accurate payment of all vendor invoices, ensure timely payments and manage and resolve day to day issues related to invoice, escalate more complex issues to the manager, if necessary. Verify on a monthly basis that the Administrator is accurately following the process: correct cost centers, accruals.
- Ensure appropriate framework and controls are in place to identify and address financial, reputational and compliance risks and gaps including a process for escalation to internal stakeholders.
- Broader work or accountabilities may be assigned as needed. Assist with any other activities related to assigned vendor.
Qualifications, Knowledge, and Skills
- Possesses a degree and/or 5 to 7 year’s relevant work experience.
- Strong in-depth knowledge and experience managing vendors and programs.
- Excellent relationship management and interpersonal skills.
- Knowledge of TSYS and G+D, the company, systems, and technologies.
- Industry-specific knowledge and experience is an asset. Possesses solid business knowledge in the Retail Payments, Finance, or overall Banking Industry.
- BMO Product Knowledge.
- Strong understanding of financials, budgets and invoicing.
- Solid understanding of industry practices and reporting fundamentals.
- People-management experience will be an asset.
- Excellent analytical and problem-solving skills.
- Data-focused and the ability to decipher data to find efficiencies, deficiencies, and new strategies.
- Attention to detail and task focused.
- Results-oriented and self-motivated with a commitment to excellence.
- Strong conceptual skills; creativity, lateral thinker, ability to detail with ambiguity.
- Ability to work with minimal supervision.
- Excellent communication skills (verbal, written), especially communicating to external vendors and internal stakeholders.
- Strong computer literacy, with an ability to leverage technology associated with the job.
- Advanced knowledge of Microsoft products such as Excel, able to build pivot tables, Macros; PowerPoint; Power BI, ability to create vendor dashboards, and such.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Manager, Vendor Management and Operations
Top Benefits
About the role
Application Deadline: 12/04/2025
Address: 33 Dundas Street West
Job Family Group: Procurement
The Manager, Vendor Management and Operations is part of the North American
Retail Payments (NARP)’ Vendor Management and Operations (VMO) Team,
supporting an assigned vendor and all related activities relating to it.
The Manager leads a team of Senior Analyst(s), ensuring effective management
of an assigned vendor portfolio, and focusing on vendor relationship(s),
governance, operations, strategic vendor programs, vendor and BMO strategy,
cost optimization and efficiencies.
Key Accountabilities:
- Lead the team and work closely with the team, the Senior Manager, and Director on assigned vendor portfolio activities.
- Activities could span across different functions, across the various life cycles of vendor management and governance.
- Monitor established Service Level Agreements (SLAs), track performance, deviations, and/or breaches. Taking action to remedy the SLA concerns, notifying internal stakeholders and the applicable vendor. Working through the breaches from start to finish.
- Manage metrics tracking and business performance reporting issues.
- Monitor and ensure vendor services are delivered in accordance with the terms of the agreement.
- Monitor established reporting between BMO and the vendor. Analyze business performance data to produce weekly, monthly, quarterly and annual performance reports, and ad hoc reports as requested, in a concise and consistent manner, soliciting input from a number of sources both internal and external to the business unit.
- Providing overviews on results and tracking of trends. Create and/or update internal processes related to vendor governance activities. Create new processes based on internal opportunities. Ensure processes are up to date for any required internal reviews.
- Facilitate contract reviews and amendment activities between BMO and the vendor.
- Manage BMO-Vendor engagements such as scheduled meetings, standing meetings, touchpoints, monthly and quarterly reviews.
- Manage BMO-Vendor governance including annual and ongoing due diligence activities.
- Ensure all vendor management systems and tools are up to date and comply to audit (internal and external) requirements through monthly audit checks, confirmations, etc.
- Identify opportunities in creating efficiencies, process improvements, technology advancements and performing baseline analysis, and execute against approved initiatives.
- If required, initiate and lead work effort to ensure accurate payment of all vendor invoices, ensure timely payments and manage and resolve day to day issues related to invoice, escalate more complex issues to the manager, if necessary. Verify on a monthly basis that the Administrator is accurately following the process: correct cost centers, accruals.
- Ensure appropriate framework and controls are in place to identify and address financial, reputational and compliance risks and gaps including a process for escalation to internal stakeholders.
- Broader work or accountabilities may be assigned as needed. Assist with any other activities related to assigned vendor.
Qualifications, Knowledge, and Skills
- Possesses a degree and/or 5 to 7 year’s relevant work experience.
- Strong in-depth knowledge and experience managing vendors and programs.
- Excellent relationship management and interpersonal skills.
- Knowledge of TSYS and G+D, the company, systems, and technologies.
- Industry-specific knowledge and experience is an asset. Possesses solid business knowledge in the Retail Payments, Finance, or overall Banking Industry.
- BMO Product Knowledge.
- Strong understanding of financials, budgets and invoicing.
- Solid understanding of industry practices and reporting fundamentals.
- People-management experience will be an asset.
- Excellent analytical and problem-solving skills.
- Data-focused and the ability to decipher data to find efficiencies, deficiencies, and new strategies.
- Attention to detail and task focused.
- Results-oriented and self-motivated with a commitment to excellence.
- Strong conceptual skills; creativity, lateral thinker, ability to detail with ambiguity.
- Ability to work with minimal supervision.
- Excellent communication skills (verbal, written), especially communicating to external vendors and internal stakeholders.
- Strong computer literacy, with an ability to leverage technology associated with the job.
- Advanced knowledge of Microsoft products such as Excel, able to build pivot tables, Macros; PowerPoint; Power BI, ability to create vendor dashboards, and such.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.