The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you! As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position: Reporting to the Manager, Pass/Permit, this role is responsible for handling telephone inquiries and booking requests for the Pass/Permit Office. The successful candidate will also be responsible for pre-screening online document submissions, reviewing documentation at the front desk to ensure accuracy and completeness, and processing applications for a range of services. This position requires a high level of professionalism, customer service and attention to detail in all interactions.

As a Coordinator, Pass Permit Enrolment, you will:

• Prepare, amend, validate, process and challenge requests for all pass/permits issued by the unit
• Provide front line response in the cost recovery of monies generated
• Receive and review client applications for accuracy and completeness using a variety of documentation and provide guidance to clients on correcting any deficiencies to ensure all forms submitted meet legislated and GTAA standards/policies
• Verify that applicants have not been identified as persons not to be allowed access to restricted areas and maintain a high level of confidentiality in dealing with and protecting each client’s personal information
• Provide knowledge or information to clients and must be knowledgeable in all relevant pass/permit issuance practices/procedures associated with the multi-tasked operation
• Be responsible for maintaining client/individual accounts by ensuring all relevant data is properly recorded and that discrepancies are brought to the attention of the Supervisor
• Ensure the highest level of customer service is achieved and maintained through each encounter, despite occasional argumentative clientele
• Evaluate requests for passes/permits based on need/right of entry into restricted area
• Cross-reference databases for validation and ensure no limitations or restrictions have been imposed prior to issuance of any pass/permit
• Assist in the audit function by alerting Supervisor of persons/companies holding or withholding payments for outstanding pass/permits, denying services to persons/companies not in good standing

This unionized position is classified at the Band 5 level, with an hourly wage of $40.17 based on a 37.5 hour work week. As part of the recruitment process, you will be required to complete a test.

This is the role for you, if you have:

• Minimum 1-2 years of experience in data processing in a client/service-oriented environment
• Strong computer and computer keyboarding skills with an ability to obtain a minimum keyboarding speed of 30 words per minute with a 90 % accuracy
• Ability to obtain and retain a Transportation Security Clearance
• High School Diploma or an acceptable combination of education, training and/or experience

Knowledge and skills you bring, that set you up for success:

• Strong attention to detail with the ability to consistently produce work of high quality
• Excellent oral, written and listening communication skills as well as the ability to cope with very full workloads and handle stress associated with frequent conflict and confrontations are also requirements of the position
• Dependability and sound judgment in order to establish and maintain effective working relationships with co-workers and outside agencies
• Demonstrate effective keyboarding skills, computer literacy, the ability to properly file documents, interpersonal skills, client/customer service skills, conflict resolution skills, collaboration, and problem-solving skills
• Practical ability to use specific equipment and systems (i.e. Computerized Restricted Area Pass (RAPS) program, Restricted Area Identity Card (RAIC) program, Printers associated with RAP and RAIC program, camera, scanners and Automated Fingerprint Identifications System (AFIS), and other systems
• Basic use of Microsoft Office Suite, including word, excel
• Knowledge of: Federal Government Regulations and measures, GTAA regulations, policies and procedures, and Civil Aviation Regulations related to Restricted Area Access Control and pass/permit issuance

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive .