Client Services Representative
About the role
Client Service Agent
Division: Corporate Services
Unit: Communications & Client Services
Location: Moose Jaw, SK
Hourly Wage: $30.60 - $38.25 (Classification7)
Competition Number: WSA-32-2025/26
As a Client Service Agent, you will work in a call center service environment as the first point of contact by answering, de-escalating, and responding to inquiries and delivering exceptional customer service in person, over the phone and via email.
You will provide advice and determine solutions to client problems and concerns in a timely manner and provide notification and updates to clients on services, operations, and regulations.
This role requires strong communication, interpersonal, organizational and problem-solving skills and you will be expected to manage a high volume of inquiries, maintain composure in difficult conversations, and contribute to a positive client experience.
You will work closely with your team in a small, shared office space that requires frequent collaboration and clear communication.
The successful candidate will have completed a post-secondary diploma in Business Administration, Environmental or Natural Resource Studies, Communications, or an equivalent combination of experience and training. A minimum of 24 months’ experience in a client service role is required.
This role is subject to a satisfactory criminal record check.
We offer rewarding career opportunities, competitive salaries, and a comprehensive benefits package. To learn more about the work we do, visit wsask.ca
To apply, please submit a cover letter and detailed resume by 5:00pm on October 21, 2025 and send it to hr@wsask.ca
In your application, please include the competition number (WSA-32-2025/26) and tell us where you found our job posting.
We would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.
About Water Security Agency
The Water Security Agency is a unique organization in Canada – bringing together the majority of government’s core water management responsibilities in one place. We manage the province’s water supply, protect water quality, ensure safe drinking water and treatment of wastewater, own and manage 72 dams and related water supply channels, reduce flood and drought damage, protect aquatic habitat and provide information about water. The Water Security Agency also represents Saskatchewan on transboundary water issues.
Working in the fields of engineering, hydrology, hydrogeology, public policy, habitat protection, water resource allocation and regulations, the agency ensures the sustainability and quality of Saskatchewan’s surface and ground water supplies while protecting drinking water supplies from the source to the tap. Sustainable water supplies support growth, a healthy environment and quality of life for the people of Saskatchewan.
When it comes to water resources, we provide a one window service for Saskatchewan citizens.
At the Water Security Agency, you'll have the opportunity to do work that matters and you'll be part of a team with decades of experience and knowledge.
We offer:
- a competitive salary
- excellent employer-funded health and dental coverage, available the day you start work
- vision care benefits
- health spending account
- wellness spending account
- group life and disability insurance
- excellent employee and family assistance program
- generous pension plan
- maternity leave top-up
- tuition subsidies and other professional development and training opportunities
- three weeks vacation plus earned personal leave days
- long service awards
- cultural excellence awards
- commitment to health and safety
- inclusive, respectful workplace
Client Services Representative
About the role
Client Service Agent
Division: Corporate Services
Unit: Communications & Client Services
Location: Moose Jaw, SK
Hourly Wage: $30.60 - $38.25 (Classification7)
Competition Number: WSA-32-2025/26
As a Client Service Agent, you will work in a call center service environment as the first point of contact by answering, de-escalating, and responding to inquiries and delivering exceptional customer service in person, over the phone and via email.
You will provide advice and determine solutions to client problems and concerns in a timely manner and provide notification and updates to clients on services, operations, and regulations.
This role requires strong communication, interpersonal, organizational and problem-solving skills and you will be expected to manage a high volume of inquiries, maintain composure in difficult conversations, and contribute to a positive client experience.
You will work closely with your team in a small, shared office space that requires frequent collaboration and clear communication.
The successful candidate will have completed a post-secondary diploma in Business Administration, Environmental or Natural Resource Studies, Communications, or an equivalent combination of experience and training. A minimum of 24 months’ experience in a client service role is required.
This role is subject to a satisfactory criminal record check.
We offer rewarding career opportunities, competitive salaries, and a comprehensive benefits package. To learn more about the work we do, visit wsask.ca
To apply, please submit a cover letter and detailed resume by 5:00pm on October 21, 2025 and send it to hr@wsask.ca
In your application, please include the competition number (WSA-32-2025/26) and tell us where you found our job posting.
We would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.
About Water Security Agency
The Water Security Agency is a unique organization in Canada – bringing together the majority of government’s core water management responsibilities in one place. We manage the province’s water supply, protect water quality, ensure safe drinking water and treatment of wastewater, own and manage 72 dams and related water supply channels, reduce flood and drought damage, protect aquatic habitat and provide information about water. The Water Security Agency also represents Saskatchewan on transboundary water issues.
Working in the fields of engineering, hydrology, hydrogeology, public policy, habitat protection, water resource allocation and regulations, the agency ensures the sustainability and quality of Saskatchewan’s surface and ground water supplies while protecting drinking water supplies from the source to the tap. Sustainable water supplies support growth, a healthy environment and quality of life for the people of Saskatchewan.
When it comes to water resources, we provide a one window service for Saskatchewan citizens.
At the Water Security Agency, you'll have the opportunity to do work that matters and you'll be part of a team with decades of experience and knowledge.
We offer:
- a competitive salary
- excellent employer-funded health and dental coverage, available the day you start work
- vision care benefits
- health spending account
- wellness spending account
- group life and disability insurance
- excellent employee and family assistance program
- generous pension plan
- maternity leave top-up
- tuition subsidies and other professional development and training opportunities
- three weeks vacation plus earned personal leave days
- long service awards
- cultural excellence awards
- commitment to health and safety
- inclusive, respectful workplace