Director of Operations – National QSR Brand North York, ON $140,000 – $160,000 + Bonus + Benefits

We’re partnered with one of Canada's growing multi-brand QSR group in search of a Director of Operations to lead operations across the entire Canadian network. This is a senior leadership opportunity overseeing a large national operation and a substantial field operations team. You'll lead a group of senior operational leaders who each manage their own regional teams, driving performance, consistency, franchisee success, and operational excellence across the country. This is a highly visible role for an energetic, analytical, and entrepreneurial operator who enjoys balancing strategic leadership with time in the field. You'll split your time between the corporate office and visiting restaurants, building relationships with franchisees and ensuring operational standards are executed nationwide. There is also a genuine opportunity for future progression as the business continues to expand. What You'll Be Doing Leading all operational performance across the Canadian network Coaching and developing senior field leaders and their regional teams Driving operational excellence, profitability, and franchisee success Developing and implementing operational strategies, systems, and best practices Using data and analytics to identify opportunities and improve business performance Supporting franchisees through coaching, problem-solving, and operational guidance Overseeing new restaurant openings and franchisee onboarding Ensuring brand standards, compliance, and guest experience are consistently delivered What We're Looking For Senior multi-unit leadership experience within a QSR franchise environment (required) Strong understanding of franchise operations and franchisee support Experience leading large, geographically dispersed operations Highly analytical with strong commercial and financial acumen Proven ability to lead leaders, coach high-performing teams, and develop future talent Entrepreneurial mindset with a solutions-focused approach Comfortable balancing strategic planning with hands-on operational leadership Willingness to travel extensively throughout Canada