About the role
As a Temporary Customer Service Specialist (Bilingual in French/English) you will support and help deliver business results while providing a positive customer experience. As a Customer Service Specialist, you must obtain a thorough working knowledge of the order to cash system and all applicable business policies and procedures. At this position you will work with, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. In addition, you will focus on matching customer need to the DuPont product offerings.
Responsibilities
- Responding to customer inquiries and complaints utilizing the various Business Unit tracking systems.
- Issuing credit and debit memos.
- Rebate processing and monitoring sales orders through the order fulfillment process.
- This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
- Resolution of invoice discrepancies and deductions.
- Consignment reconciliation.
- Sample processing.
- Attending S&OP meetings and working very closely with Logistics, Operations, and Manufacturing.
Qualifications
- 2+ years of customer service or related experience required.
- A thorough understanding of the Quality System is required.
- Bachelor's Degree preferred (Accounting, Business, Marketing or related discipline preferred).
Required Skills
- Proficiency in ERP SAP systems preferred.
- Proficiency in SalesForce applications, and SharePoint preferred.
- Experience in systems, order entry, pricing, documentation, and invoicing is preferred.
- Proficiency with Microsoft Excel and Outlook.
- Strong communication and problem resolution skill.
- Aptitude for learning new technologies and systems.
- Must be fluent in French (written and verbal).
- Must be fluent in English (written and verbal).
Additional Information:
- Job Type: Fixed-Term opportunity. Initially 6 months.
- Customer and Manufacturing Plant travel may be required.
About the role
As a Temporary Customer Service Specialist (Bilingual in French/English) you will support and help deliver business results while providing a positive customer experience. As a Customer Service Specialist, you must obtain a thorough working knowledge of the order to cash system and all applicable business policies and procedures. At this position you will work with, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. In addition, you will focus on matching customer need to the DuPont product offerings.
Responsibilities
- Responding to customer inquiries and complaints utilizing the various Business Unit tracking systems.
- Issuing credit and debit memos.
- Rebate processing and monitoring sales orders through the order fulfillment process.
- This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
- Resolution of invoice discrepancies and deductions.
- Consignment reconciliation.
- Sample processing.
- Attending S&OP meetings and working very closely with Logistics, Operations, and Manufacturing.
Qualifications
- 2+ years of customer service or related experience required.
- A thorough understanding of the Quality System is required.
- Bachelor's Degree preferred (Accounting, Business, Marketing or related discipline preferred).
Required Skills
- Proficiency in ERP SAP systems preferred.
- Proficiency in SalesForce applications, and SharePoint preferred.
- Experience in systems, order entry, pricing, documentation, and invoicing is preferred.
- Proficiency with Microsoft Excel and Outlook.
- Strong communication and problem resolution skill.
- Aptitude for learning new technologies and systems.
- Must be fluent in French (written and verbal).
- Must be fluent in English (written and verbal).
Additional Information:
- Job Type: Fixed-Term opportunity. Initially 6 months.
- Customer and Manufacturing Plant travel may be required.