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CX Team Member

FashionUnited10 days ago
Chatham-Kent, ON
$10 - $14/hour
Mid Level

Top Benefits

£10-13.65 per hour
28 days holiday + 1 extra day/year first 5 years
30-50% associate discount

About the role

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

0-3 year of retail experience

Confident and comfortable engaging customers to deliver an elevated experience

Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products

Initiates completion of tasks or activities without necessary supervision

Flexible availability – including nights, weekends, and holidays

Responsibilities

Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service

Delivering sales, outstanding customer experience, and operational expectations

Maintaining personal and productivity goals

Connects with every customer by asking open-ended questions to assess needs

Ability to learn and share expertise of products and trends to fit customer’s needs

Maintains an awareness of all product knowledge, and current or upcoming product / trends

Contributes to a positive and inclusive work environment

Benefits

From: £10.00 - £13.65 per hour

28 days holiday – plus an extra day per year for the first 5 years!

Associate discount of between 30 – 50%

Hapi App – offering discounts & prize draws

Employee Assistance Program – Retail Trust

Company Sick Pay scheme

Head Office Internships

Striper Ambassador Programme

Development Opportunities

Address

The Pentagon Centre

City

Chatham

State/Province

UK

Postal Code

ME4--4HP

About FashionUnited

Technology, Information and Media
51-200

FashionUnited is an independent international platform that creates, collects, and communicates content relevant to the fashion industry.

Established in over 30 countries and 10 languages, FashionUnited optimizes the industry's way of working - making it more efficient and transparent.

Trade news, Marketplaces, Job boards, Directories and Data are FashionUnited's core business.