Team Lead / Program Manager
Top Benefits
About the role
Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area.
With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are "home-bound" and frail.
We are currently seeking a Team Lead / Program Manager to fill a vacant position at our Community Support Services team. (05/26)
Terms: Full Time Permanent
Location: Community & 300 Silver Star Blvd.
Pay range: $55,000 – $70,000 annually
Essential Duties and Responsibilities:
- Provide direct client services, including intake assessments, care plan development, case management, client interventions, support counseling, service navigation, and providing information and referral services
- Deliver and facilitate group activities, education workshops, special events and projects to address the needs of the seniors/caregivers/families
- Advocate for clients/caregivers/families on social, psychosocial and mental health matters, ensuring culturally sensitivity
- Assess community needs and strengths, identify gapsin service delivery and propose innovative solutions or new program models to address emerging needs in the aging population
- Support the strategic planning, coordination and evaluation of the Community Support Services Team to optimize service delivery.
- Assist in building and maintaining strategic partnership with local healthcare providers, government agencies and other service organizations to enhance the referral network and resources pool
- Provide clinical/administrative supervision to staff and students and support internal training for staff on topics relating to aging in community, dementia care, elder abuse prevention, and system navigation
- Maintain accurate and up-to-date records, including cases files, group activities, program statistics, evaluation reports, and financial documents for fee-based services
Qualifications & Job Requirement:
- Master/Bachelor of Social Work from an accredited institution
- Current registration in good standing with the Ontario College of Social Workers
- Minimum of 5 years of frontline experience in social work intervention in a community-based setting
- Minimum of 2 years of experience in a supervisory or leadership capacity within social services/health care sector
- Proficient in case management, coordination, and psychological counselling techniques
- Strong understanding of social support services, welfare system and community resources in the GTA
- Excellent client service skills including needs assessment, care plan development, and group facilitation
- Knowledge of community resources for health promotion, chronic disease management, and prevention
- Experience in developing, implementing, monitoring and evaluating education programs and activities within communities
- Strong communication, time management and problem solving skills
- Ability to build positive relationships with clients, families, volunteers, and community stakeholders
- Proficiency with Microsoft Office applications and other data-based applications (AlayaCare) is an asset
- Fluency in written and spoken English, a second language commonly used by clients, i.e. Cantonese or Mandarin, is preferred
- Valid vulnerable sector police record check completed within the past 12 months
- Valid driver's license and access to a reliable vehicle is an asset
Benefits:
- Dental Care
- Extended Health Care
- RRSP match
- Comprehensive Orientation Program
- Training and Education Subsidy
Application Deadline : May 31, 2026
Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing hr@carefirstontario.ca
Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
Not the right fit? Search for Team Lead / Program Manager jobs in Toronto, ON
About Carefirst Seniors & Community Services Association
Carefirst Seniors & Community Services Association is a non-profit community services agency. Since 1976, we have provided community support, home and personal health care services in a holistic manner to seniors, individuals with disabilities, and those with medical needs in the Greater Toronto, and York regions.
With a staff of 500 members and the help of a pool of 1,200 active volunteers, we serve over 7,000 clients a year, including seniors and the physically disabled; 1,500 of whom are "home-bound" and frail.
Similar Jobs
Team Lead / Program Manager
Top Benefits
About the role
Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area.
With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are "home-bound" and frail.
We are currently seeking a Team Lead / Program Manager to fill a vacant position at our Community Support Services team. (05/26)
Terms: Full Time Permanent
Location: Community & 300 Silver Star Blvd.
Pay range: $55,000 – $70,000 annually
Essential Duties and Responsibilities:
- Provide direct client services, including intake assessments, care plan development, case management, client interventions, support counseling, service navigation, and providing information and referral services
- Deliver and facilitate group activities, education workshops, special events and projects to address the needs of the seniors/caregivers/families
- Advocate for clients/caregivers/families on social, psychosocial and mental health matters, ensuring culturally sensitivity
- Assess community needs and strengths, identify gapsin service delivery and propose innovative solutions or new program models to address emerging needs in the aging population
- Support the strategic planning, coordination and evaluation of the Community Support Services Team to optimize service delivery.
- Assist in building and maintaining strategic partnership with local healthcare providers, government agencies and other service organizations to enhance the referral network and resources pool
- Provide clinical/administrative supervision to staff and students and support internal training for staff on topics relating to aging in community, dementia care, elder abuse prevention, and system navigation
- Maintain accurate and up-to-date records, including cases files, group activities, program statistics, evaluation reports, and financial documents for fee-based services
Qualifications & Job Requirement:
- Master/Bachelor of Social Work from an accredited institution
- Current registration in good standing with the Ontario College of Social Workers
- Minimum of 5 years of frontline experience in social work intervention in a community-based setting
- Minimum of 2 years of experience in a supervisory or leadership capacity within social services/health care sector
- Proficient in case management, coordination, and psychological counselling techniques
- Strong understanding of social support services, welfare system and community resources in the GTA
- Excellent client service skills including needs assessment, care plan development, and group facilitation
- Knowledge of community resources for health promotion, chronic disease management, and prevention
- Experience in developing, implementing, monitoring and evaluating education programs and activities within communities
- Strong communication, time management and problem solving skills
- Ability to build positive relationships with clients, families, volunteers, and community stakeholders
- Proficiency with Microsoft Office applications and other data-based applications (AlayaCare) is an asset
- Fluency in written and spoken English, a second language commonly used by clients, i.e. Cantonese or Mandarin, is preferred
- Valid vulnerable sector police record check completed within the past 12 months
- Valid driver's license and access to a reliable vehicle is an asset
Benefits:
- Dental Care
- Extended Health Care
- RRSP match
- Comprehensive Orientation Program
- Training and Education Subsidy
Application Deadline : May 31, 2026
Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing hr@carefirstontario.ca
Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
Not the right fit? Search for Team Lead / Program Manager jobs in Toronto, ON
About Carefirst Seniors & Community Services Association
Carefirst Seniors & Community Services Association is a non-profit community services agency. Since 1976, we have provided community support, home and personal health care services in a holistic manner to seniors, individuals with disabilities, and those with medical needs in the Greater Toronto, and York regions.
With a staff of 500 members and the help of a pool of 1,200 active volunteers, we serve over 7,000 clients a year, including seniors and the physically disabled; 1,500 of whom are "home-bound" and frail.