About the role
Job Description On behalf of our public sector client, Affinity is seeking a Business System Analyst who will support the project by working closely with stakeholders to gather requirements, analyze business processes, and translate operational needs into system and functional requirements for the new solution.
Key Responsibilities Requirements Elicitation & Documentation
- Conduct stakeholder interviews and workshops with contact center teams and internal city departments
- Gather and document business, functional, and system requirements
- Identify gaps and improvement opportunities within current case management processes
Business Process Analysis
- Document current-state (as-is) business processes related to service request handling
- Develop future-state (to-be) workflows aligned with the modernized platform
- Identify opportunities to streamline workflows and improve service delivery
System & Solution Support
- Translate business requirements into functional specifications for technical teams and vendors
- Support system configuration activities including case workflows, service categories, and routing rules
- Collaborate with technical teams to ensure solutions align with business needs
Integration & Data Support
- Identify and document integration requirements with other municipal systems
- Support data mapping and migration planning from legacy case management systems
- Assist with defining data structures and case attributes within the new platform
Testing & Validation
- Develop and execute test scenarios and test cases
- Support User Acceptance Testing (UAT) with business stakeholders
- Validate that implemented functionality meets documented requirements
Stakeholder Collaboration & Change Support
- Work closely with project managers, vendors, and internal teams throughout the implementation lifecycle
- Assist with documentation, training materials, and user adoption activities
- Support communication between business stakeholders and technical teams
Qualifications & Experience
- 5+ years of experience as a Business Systems Analyst on enterprise system implementations
- Strong experience with requirements gathering, business process analysis, and documentation
- Experience supporting technology transformation or modernization initiatives
- Strong stakeholder engagement and facilitation skills
- Experience supporting system testing and UAT activities
Affinity Earn Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 13204
About Affinity
Welcome to Affinity Group — your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients.
Professional Excellence Across Disciplines:
- Cyber Security Solutions: Protecting your operations with cutting-edge security measures.
- Data Analytics and Business Intelligence: Transforming data into strategic insights.
- Digital Transformation: Pioneering digital innovations to future-proof your business.
- Enterprise Applications: Streamlining business processes through advanced software solutions.
- Project Management: Delivering projects with precision and efficiency.
- Technology Strategy & Architecture: Crafting robust IT frameworks to support scalable growth.
Delivering Tailored Solutions: We provide flexible, bespoke solutions designed to meet the specific demands of your business, driving your success forward with precision and innovation.
Global Reach with Affinity International: Expand your capabilities with our international talent solutions. Discover how we bring global expertise to your local and international projects at affinity-group.ca/international-companies.
Empowering Our Consultants: We are committed to facilitating professional growth and success. Explore a wide array of job opportunities through our referral program, AffinityEARN. Find your next challenge on our jobs page at affinity-group.ca/jobs or LinkedIn.
Ready to Enhance Your Business? Contact us today to discuss how we can support your goals. Email us at Sales@affinity-group.ca for inquiries and solutions tailored to your needs.
Join the innovative and supportive environment at Affinity Group, where we transform challenges into opportunities and individual potential into achievements. Discover more about how we can collaborate on our website below!
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About the role
Job Description On behalf of our public sector client, Affinity is seeking a Business System Analyst who will support the project by working closely with stakeholders to gather requirements, analyze business processes, and translate operational needs into system and functional requirements for the new solution.
Key Responsibilities Requirements Elicitation & Documentation
- Conduct stakeholder interviews and workshops with contact center teams and internal city departments
- Gather and document business, functional, and system requirements
- Identify gaps and improvement opportunities within current case management processes
Business Process Analysis
- Document current-state (as-is) business processes related to service request handling
- Develop future-state (to-be) workflows aligned with the modernized platform
- Identify opportunities to streamline workflows and improve service delivery
System & Solution Support
- Translate business requirements into functional specifications for technical teams and vendors
- Support system configuration activities including case workflows, service categories, and routing rules
- Collaborate with technical teams to ensure solutions align with business needs
Integration & Data Support
- Identify and document integration requirements with other municipal systems
- Support data mapping and migration planning from legacy case management systems
- Assist with defining data structures and case attributes within the new platform
Testing & Validation
- Develop and execute test scenarios and test cases
- Support User Acceptance Testing (UAT) with business stakeholders
- Validate that implemented functionality meets documented requirements
Stakeholder Collaboration & Change Support
- Work closely with project managers, vendors, and internal teams throughout the implementation lifecycle
- Assist with documentation, training materials, and user adoption activities
- Support communication between business stakeholders and technical teams
Qualifications & Experience
- 5+ years of experience as a Business Systems Analyst on enterprise system implementations
- Strong experience with requirements gathering, business process analysis, and documentation
- Experience supporting technology transformation or modernization initiatives
- Strong stakeholder engagement and facilitation skills
- Experience supporting system testing and UAT activities
Affinity Earn Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 13204
About Affinity
Welcome to Affinity Group — your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients.
Professional Excellence Across Disciplines:
- Cyber Security Solutions: Protecting your operations with cutting-edge security measures.
- Data Analytics and Business Intelligence: Transforming data into strategic insights.
- Digital Transformation: Pioneering digital innovations to future-proof your business.
- Enterprise Applications: Streamlining business processes through advanced software solutions.
- Project Management: Delivering projects with precision and efficiency.
- Technology Strategy & Architecture: Crafting robust IT frameworks to support scalable growth.
Delivering Tailored Solutions: We provide flexible, bespoke solutions designed to meet the specific demands of your business, driving your success forward with precision and innovation.
Global Reach with Affinity International: Expand your capabilities with our international talent solutions. Discover how we bring global expertise to your local and international projects at affinity-group.ca/international-companies.
Empowering Our Consultants: We are committed to facilitating professional growth and success. Explore a wide array of job opportunities through our referral program, AffinityEARN. Find your next challenge on our jobs page at affinity-group.ca/jobs or LinkedIn.
Ready to Enhance Your Business? Contact us today to discuss how we can support your goals. Email us at Sales@affinity-group.ca for inquiries and solutions tailored to your needs.
Join the innovative and supportive environment at Affinity Group, where we transform challenges into opportunities and individual potential into achievements. Discover more about how we can collaborate on our website below!