About the role
Job Title:
Seasonal Customer Care Representative
Location:
Head Office (74 Railside Road, Toronto, M3A 1A3)
Reports to:
Customer Service Manager/Customer Care Coordinator
Purpose:
Baskits is looking for a Seasonal Customer Care Representative to join our Head Office team for the holiday season. In this role, you’ll be the main point of contact for our customers - receiving orders, handling inbound calls, and addressing inquiries or concerns. As part of our front-line, customer-facing team, you’ll serve as a brand ambassador, ensuring every interaction reflects the exceptional service and quality Baskits is known for.
Duties and Responsibilities:
You’ll work as a member of our Call Centre team to:
- Provide prompt and professional customer service over the phone and/or in person.
- Attract potential customers by answering product/service questions and suggesting specific products appropriate to the circumstance.
- Enter Sales Orders efficiently and accurately, while on the phone or in person with the customer.
- Resolve product or service issues by clarifying the situation, determining the cause of the problem, explaining the best solution, expediting correction and/or adjustments, escalating to the Customer Care Manager as required and following up to ensure resolution.
- Open and maintain customer records/accounts by recording and updating information in our ERP system.
- Work with and provide administrative support to other employees, as required.
- Receive and incorporate positive or constructive feedback to improve personal and business performance.
- Support the business as is otherwise required.
About Baskits
Who we are: Founded over 35 years ago, Baskits Inc. is the premier gift delivery service in Canada. We source unique products from around the globe and use them to produce the most elegant and beautiful gift baskets and gift boxes on the market today. Our customers come from all over the world and include large and small corporations, business professionals, families and individuals. They order from us online, over the phone or through one of our stores to deliver our gifts to recipients across North America.
At Baskits, our top priority to ensure that our customers and all gift recipients have the very best possible experience. This means that all of our gifts are of the highest quality, gifts are delivered when expected and customer service is always our focus.
Why work here: Baskits is one of the fastest growing companies in Canada and is always an exciting and invigorating place to work. We have a wonderful facility and we work with the very best products from around the globe. Our success is driven by the passion and enthusiasm of our employees who always manage to create a great team spirit and a fun and friendly work environment. As a company, we encourage all employees to be themselves, and we offer a great space for creativity, learning and growth. Finally, since Baskits is a company that sends gifts, we truly are in the business of making people happy. It always feels great to be part of such an amazing mission.
If you are excited about our brand and want to work with a talented and collaborative team to build a new career, we hope you will apply to join our team!
Rewards:
• Competitive Wages
• Benefits for Full Time Employees (Health, Dental, Life Insurance, Disability)
• Paid Training
• Performance Based Rewards
Perks:
• Snack/Pizza Lunches
• New Offices
• Discounts
• Well-known brand, fast growing company
• Career Advancement
• Company Socials
• Free Samples
• Celebrations (Birthday/Anniversary)
Who we are: Baskits is a fast-paced work environment that is always stimulating and interesting. We have a high performance culture that is a great environment to build your skill set and is full of opportunities to advance your career. We also care for every member of our Baskits family and we encourage everyone to be themselves, to grow, and to feel that they are a part of something more than just a job. We have earned our reputation as the premier gift delivery service in Canada by putting our customers at the centre of everything we do and by ensuring we consistently exceed their expectations. We take pride in serving customers from all walks of life - from the world’s best known top celebrities, businesses and brands, to everyday people and small businesses – with our consistently high quality products and best-in-class customer service.We always operate with the highest possible standards and we hire individuals who meet those same standards.
Is Baskits for Me? We are a team united by a shared goal of creating the number one gift delivery company in the world. Our fast growth and high performance culture means there are ample opportunities for learning and career advancement. Our products, work environment and wonderful team make Baskits a great place to work.If you are enthusiastic, hardworking and looking for a challenge in a dynamic and fast paced environment, we would love to meet you!
About the role
Job Title:
Seasonal Customer Care Representative
Location:
Head Office (74 Railside Road, Toronto, M3A 1A3)
Reports to:
Customer Service Manager/Customer Care Coordinator
Purpose:
Baskits is looking for a Seasonal Customer Care Representative to join our Head Office team for the holiday season. In this role, you’ll be the main point of contact for our customers - receiving orders, handling inbound calls, and addressing inquiries or concerns. As part of our front-line, customer-facing team, you’ll serve as a brand ambassador, ensuring every interaction reflects the exceptional service and quality Baskits is known for.
Duties and Responsibilities:
You’ll work as a member of our Call Centre team to:
- Provide prompt and professional customer service over the phone and/or in person.
- Attract potential customers by answering product/service questions and suggesting specific products appropriate to the circumstance.
- Enter Sales Orders efficiently and accurately, while on the phone or in person with the customer.
- Resolve product or service issues by clarifying the situation, determining the cause of the problem, explaining the best solution, expediting correction and/or adjustments, escalating to the Customer Care Manager as required and following up to ensure resolution.
- Open and maintain customer records/accounts by recording and updating information in our ERP system.
- Work with and provide administrative support to other employees, as required.
- Receive and incorporate positive or constructive feedback to improve personal and business performance.
- Support the business as is otherwise required.
About Baskits
Who we are: Founded over 35 years ago, Baskits Inc. is the premier gift delivery service in Canada. We source unique products from around the globe and use them to produce the most elegant and beautiful gift baskets and gift boxes on the market today. Our customers come from all over the world and include large and small corporations, business professionals, families and individuals. They order from us online, over the phone or through one of our stores to deliver our gifts to recipients across North America.
At Baskits, our top priority to ensure that our customers and all gift recipients have the very best possible experience. This means that all of our gifts are of the highest quality, gifts are delivered when expected and customer service is always our focus.
Why work here: Baskits is one of the fastest growing companies in Canada and is always an exciting and invigorating place to work. We have a wonderful facility and we work with the very best products from around the globe. Our success is driven by the passion and enthusiasm of our employees who always manage to create a great team spirit and a fun and friendly work environment. As a company, we encourage all employees to be themselves, and we offer a great space for creativity, learning and growth. Finally, since Baskits is a company that sends gifts, we truly are in the business of making people happy. It always feels great to be part of such an amazing mission.
If you are excited about our brand and want to work with a talented and collaborative team to build a new career, we hope you will apply to join our team!
Rewards:
• Competitive Wages
• Benefits for Full Time Employees (Health, Dental, Life Insurance, Disability)
• Paid Training
• Performance Based Rewards
Perks:
• Snack/Pizza Lunches
• New Offices
• Discounts
• Well-known brand, fast growing company
• Career Advancement
• Company Socials
• Free Samples
• Celebrations (Birthday/Anniversary)
Who we are: Baskits is a fast-paced work environment that is always stimulating and interesting. We have a high performance culture that is a great environment to build your skill set and is full of opportunities to advance your career. We also care for every member of our Baskits family and we encourage everyone to be themselves, to grow, and to feel that they are a part of something more than just a job. We have earned our reputation as the premier gift delivery service in Canada by putting our customers at the centre of everything we do and by ensuring we consistently exceed their expectations. We take pride in serving customers from all walks of life - from the world’s best known top celebrities, businesses and brands, to everyday people and small businesses – with our consistently high quality products and best-in-class customer service.We always operate with the highest possible standards and we hire individuals who meet those same standards.
Is Baskits for Me? We are a team united by a shared goal of creating the number one gift delivery company in the world. Our fast growth and high performance culture means there are ample opportunities for learning and career advancement. Our products, work environment and wonderful team make Baskits a great place to work.If you are enthusiastic, hardworking and looking for a challenge in a dynamic and fast paced environment, we would love to meet you!