PRIMARY FUNCTION

The Bellperson is the first and last point of contact for guests at the lodge, serving as a CRMR ambassador. This role is critical in creating a lasting, positive impression through professional and friendly service, assisting guests with their needs from arrival to departure.

REPORTS TO

Bell Captain/Front Office Manager/Assistant Front Office Manager/Guest Services Supervisor

HOURS

As required

DUTIES & RESPONSIBILITIES

• Greet guests warmly, assist with luggage, and open vehicle doors if needed.
• Expedite check-in and escort guests to rooms when ready.
• Provide information about the resort, local attractions, transit, etc.
• Handle guest requests and issues professionally and efficiently
• Assist with tour and transportation bookings as needed.
• Replenish lobby supplies and amenities (brochures, towels, lockers, etc.)
• Maintain cleanliness of lobby area, entrances, walkways
• Shovel snow, salt pathways, and clear leaves from entry areas
• Assist guests requiring mobility assistance to their rooms.
• Support front desk agents during peak check-in/out times.
• Ensure safety and tidy state of facilities like hot tubs, gyms.
• Other tasks as assigned to enhance the guest experience.

EXPERIENCE

• Valid driver’s license with clean abstract

• Previous hotel experience preferred.

• Excellent communication and guest service focus

• Comfortable handling difficult situations

• Can lift up to 50 lbs., climb stairs, shovel snow.

• Professional appearance and integrity

• Flexible schedule – able to work various shifts.

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.